Jump to content
Search In
  • More options...
Find results that contain...
Find results in...

Corsair Pros and Cons

Mathew Lang
 Share

I wanted to share a recent experience with the community.

 

About 3 weeks ago I took the leap and went full RGB with Corsair picking up their K95 Keyboard, Dark Pro SE Mouse, RGB Mousepad and even the headset stand. It all started with a 10% off coupon I got from them by signing up for their txt marketing. I mean, I get the unwanted trash txt marketing from other people, why not get 10% off for getting stuff I would actually like to know from Corsair.

 

Con - Ordering

 

The ordering experience was bloody awful but.... it is hard for any company right now, especially a company based in California. Even though I was still annoyed by their lack of warning about their current struggles with order processing and fulfillment. They knew they were having issues but as far as their website was concerned it was business as usual. I did not expect to wait 2 weeks to get my product. I was getting products through Amazon in 2-3 days.

 

Con - Shipping

 

When I got the product the box was damaged because they did not pack it correctly. They only had about 1/4 the air bags they should have had in the box and it collapsed on the corner that was not protected. This damaged some of their packaging for their products inside but did not appear to damage the products themselves.

 

Pro - Product Sync

 

This was a chance to experience the full and complete Corsair Experience and I will say that all of the products synced up as advertised. While I personally have some issues with the products, those issues are purely based on my preference and so I wont give them a Con because of how I alone prefer something to look. The fact is that they said the products would all work with each other and they did. They achieved their goal and deserve the Pro.

 

Pro - Return Process

 

So, even though I gave them the Pro for their Product I was ultimately not happy with my individual purchase. I was not sure about how it would be to return over $400 worth of opened product which I used for a week. Now I do resell my equipment because it keeps my yearly spending in check if I ebay my stuff when I upgrade. That being said this is why I am very careful about keeping boxes in good condition and not losing any parts as they resell for the highest price if you have everything original even though its used. This allowed me to pack everything back up. I was happy to be offered a full refund even though in my mind I was ready to except having to ebay the product. They followed up with me every step of the return process and really repaired their reputation with me after the horrible ordering process.

 

Final Thought

 

Overall I am walking away from this experience a fan of Corsair the company. I am still a big fan of their cases and memory which I use but right now I am not a fan of their Peripheral products. I gave them my detailed notes of why they did not fit my personal taste but those who will enjoy their approach will get good products from a company that will give good support even if your not happy with the products like I was.

 

 

 

 

Link to comment
Share on other sites

Link to post
Share on other sites

No offense but this is exactly the issue with the modern day consumer. I'd say this is on you for buying $400 worth of peripherals without knowing that it was what you actually wanted, and then when you realized you did not like it you were given a full refund.... I mean good on Corsair for the customer service but this costs them money, half the time these products get returned and if not sold as open box end it will end up as e-waste. Be a more informed buyer in the future. In my opinion they should not have issued a refund but lucky you I guess. 

 

Also Amazon really is to blame for this, they made the return process to easy and as they bear the cost on the seller they do not care. but more than anything half these products get trashed in the end because it is more "efficient" than going through the packaging and product to resell it as an open box item. Also people lie to get free return shipping all the time. I could go on...

AMD Motherboard Tier List  GPU Cooling Tier List  PSU Tier List  A Dive Into Custom Keyboards & Mechanical Switches

NEWCOMERS Remember to ' Reply ' to comments in order for people to see them, this is done by clicking the arrow icon at the bottom of a comment (Quote).

My Builds:

MEGA Desk Build

 

Blueberry Pi  R9 3950X  Asus X470 ROG Crosshair VII Hero Wi-Fi ATX  Corsair Vengeance RGB Pro 4x16GB 3200MHz CL16  EVGA GTX 1080Ti SC Black Edition 11GB  EVGA P2 850W w/ Blue Sleeved Cables  Cryorig R1 Universal (Blue)  2x Corsair Force MP510 4TB w/ Asus Hyper m.2 V2  Corsair ML Pro Blue LED Fans  Fractal Design Meshify C TG ATX Mid Tower  

Asus ROG SWIFT PG348Q 100Hz IPS G-Sync UW  Dell UltraSharp U3419W 60Hz IPS UW  Custom TOFU96  Corsair Scimitar Pro RGB 

 

Work Rig  ThreadRipper 3970X  Asus Prime TRX40 Pro ATX  G.Skill RipjawsV 8x32GB 3200Mhz CL16  Nvidia Quadro RTX 6000 24GB  Corsair HXi 1000W  EVGA CLC 360 AIO  8x Sabrent Rocket 2TB w/ 2x Asus Hyper m.2 V2   Arctic P12 Fans  Phanteks P400A ATX Mid Tower 

 

Plotting Machine 1  ThreadRipper 2990WX  AsRock X399 Taichi ATX  Kingston HyperX Fury 8x16GB 2666Mhz CL18   Nvidia Quadro K600 1GB  Corsair RMx 850W  EVGA CLC 360 AIO ‖ 2x Sabrent Rocket 2TB & 2x Sabrent Rocket 4TB w/ Asus Hyper m.2 V2  Arctic P12 Fans  Rosewill RSV-L4500 4U  5x Dell DS60 60-bay JBOD w/ 1.2PB of HDD Storage  HP 22U Half Rack

 

Plotting Machine 2  R9 3950X  Asus TUF X570-Plus Wi-Fi ATX  G.Skill RipjawsV 4x16GB 3200Mhz CL16   Nvidia Quadro K600 1GB  Corsair RM 650W  Noctua NH-D15s Chormax ‖ 4x Corsair MP600 Force 1TB W/ Asus Hyper m.2 Gen4  Arctic P14 & P12 Fans  Silverstone FARA R1 ATX Mid Tower

 

J.A.R.V.I.S.  R9 3900XT  Asus B550-I ROG STRIX Wi-Fi ITX  G.Skill Ripjaws V 2x16GB 3600MHz CL16  EVGA GTX 1080 SC2 iCX 8GB  Corsair SF 750W Platinum  Corsair H100i Pro AIO  Noctua NF-A12x15 Chromax Fans  FormD T1 SFF ITX Case  

LG 75UM8070PUA 4K UHD 120Hz IPS HDR TV  Corsair K63 Cherry MX Red Special Edition Wireless  Corsair Ironclaw RGB Wireless

 

Archive Server  R3 2200G  Asus B450-I ROG STRIX Wi-Fi ITX  Corsair Vengeance RGB Pro 2x8GB 3200MHz CL16 White  Vega Integrated Graphics  EVGA P2 750W  Prism Wraith Cooler  ITX Open Bench  2x HP SAS Expander  LSI-SAS9211  220TB of HDD Storage

 

SFF ITX Home PC  i5-7500  MSI B250I Gaming Pro Wi-Fi AC ITX  G.Skill Ripjaws V 2x8GB 2800MHz  Intel Integrated Graphics  Seasonic SSP Flex ATX 300W PSU  Cryorig C7  Velka 3 rev 1.2 SFF ITX Case (Grey)  

 

Laptop  Dell XPS13 2-in-1 7390 (2020)  i7-1065G7  32GB 3733MHz LPDDR4x  Intel Integrated Graphics  1TB NVME M.2  UHD+ (3840 x 2400) InfinityEdge Touch Display 

 

Keyboard Collection  GMMK Full Size  TOFU96 90%  ‖ KBD8x MKII TKL ‖ Drop CTRL High Profile TKL ‖ KBD Bella 75% ‖ GMMK Pro 75% ‖ XD84 Pro 75%  KBD67 V2 MKII 65%  KBD67Lite 65%  TOFU65 65%  KBD Blade 60%  Drop Carina 60%  Southpaw75 60% w/ Left Numpad  OLKB Preonic V3 Ortholinear ‖ CosPad XD24  ‖ KBDPad MKII

 

Key Cap Collection  GMK Boba Fett  GMK Red Samurai  GMK Laser CyberDeck +Novalties  GMK Arch  MaxKey B&W  Drop MT3 Camillo ‖ Matt3o MT3 /dev/tty  KBDfans Biip Torii Ext-2048  ePBT Less But Better +Novalties  EnjoyPBT Dolch  WinMix Mustard  Drop Skylight Horizon & Slate ‖ Glorious Black Aura  

 

Mechanical Key Switch Collection  Zealios V2 65g  Zealios V2 78g ‖ Zilents V2 67g  Tealios V2 67g  C³ Kiwi ‖ C³ Tangerine  Invyr Holy Panda  Durock T1 67g  Kailh Box Thick Jades ‖ Kailh Box Royal ‖ Kailh Box Heavy Dark Yellow ‖ Kailh Box Heavy Burnt Orange  Kailh Box White  Kailh Box Red  Kailh Pro Purple  Kailh Pro Burgandy  Gateron Ink Black V2  Gateron Black  Gateron Yellow  Gateron Brown  Gateron Green  Gateron Blue ‖ Cherry MX Black ‖ Cherry MX Brown ‖ Cherry MX Red

Link to comment
Share on other sites

Link to post
Share on other sites

1 - I researched all of these products since Christmas before choosing them over others. I watched videos and read reviews. I made this choice being as best informed as I could be. 

 

2 - I did not expect a full refund and was prepared to resell my Open Box Used Item on ebay

 

So lets discuss the e-retailer environment that Corsair chose to be a part of. In this environment if your choosing to sell physical products which are used daily by someone and which then have a "Personal Comfort" factor associated with the purchase choice then its good to have some type of return policy for customers. Some e-retailers even send out sample kits where you only keep the single version you like. Linus Media recently did a video about this where they were sent a mouse sample box for consumers who wanted to choose the mouse which felt best to them.

 

Those e-retailers who do not wish to deal with this can open brick & mortar locations where customers can come in and test out the physical product before making that final choice. I could have purchased these corsair products at Microcenter. But in this case Corsair has chosen to skip that step because they feel like the costs of returns is less then the cost of sharing profits with Microcenter (though I do shop and buy there too). Remember, it was Corsair who gave me the initial discount to try to get me to buy online in the first place without having the ability to test the comfort level of products which I would have daily physical interaction with.

 

You made some assumptions about returns which could be wrong. I worked in retail and actually processed returns for Nordstrom. They had a robust return process which I was very impressed by. They did not let anything go to waste. We sent all returns from the store to a central facility where they were monetized in many different ways. Thats one reason why Nordstrom has been able to survive more then other retailers. They dont let profit slip into the landfill. I have no idea what Corsair does but I believe that most profitable companies out there are profitable because they know how to monetize returns better then the less profitable companies. Just remember that Hashbrowns are just a waste product of the french fry cutting machine 🙂

 

I could go on....

 

 

 

Link to comment
Share on other sites

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share


×