No display on monitor plugged into hdmi in USB Hub plugged into USB C

[SJantos]

Hi

I couldn't find anything helpful on the web so I want to ask here.

I bought an USB Hub which is connected to my laptop (MSI GL65 95E) by USB-C, link here: USB Hub.

All usb 3.0 in this adapter works, but when i plug my monitor (ASUS VZ249HE Ultra-Slim) to HDMI port in this adapter, there is no display.

When I plug this monitor directly into HDMI port in my laptop, it works, so HDMI cable and monitor are fine.

I thought that USB Hub is broken so I got second one, but still, no display on HDMI.

I tried updating drivers, not worked. 

I tried this hub on 3 different monitors, 2 hdmi cables, 2 laptops, but i can't get this working.

Windows updates also didn't worked. Currently I am on KB4497165.

 

I bought it to add second external monitor to my laptop, so using only HDMI port in my laptop isn't solution.

 

On screenshot below i marked this hub with yellow highlight, just to be sure that system "see" this device and usb-c port.

P.S. Sorry for bad grammar, as you can see on screenshot, english is not my main language. If something is not clear, I will try to explain it better or provide more informations.

[BetaEffect]

6 minutes ago, SJantos said:

Hi

I couldn't find anything helpful on the web so I want to ask here.

I bought an USB Hub which is connected to my laptop (MSI GL65 95E) by USB-C, link here: USB Hub.

All usb 3.0 in this adapter works, but when i plug my monitor (ASUS VZ249HE Ultra-Slim) to HDMI port in this adapter, there is no display.

When I plug this monitor directly into HDMI port in my laptop, it works, so HDMI cable and monitor are fine.

I thought that USB Hub is broken so I got second one, but still, no display on HDMI.

I tried updating drivers, not worked. 

I tried this hub on 3 different monitors, 2 hdmi cables, 2 laptops, but i can't get this working.

Windows updates also didn't worked. Currently I am on KB4497165.

 

I bought it to add second external monitor to my laptop, so using only HDMI port in my laptop isn't solution.

 

On screenshot below i marked this hub with yellow highlight, just to be sure that system "see" this device and usb-c port.

P.S. Sorry for bad grammar, as you can see on screenshot, english is not my main language. If something is not clear, I will try to explain it better or provide more informations.

Looks like your laptop doesn't support video out over USB-C.

 

But according to the msi website your laptop has mini Display Port and HDMI so you could connect two monitors over these connectors.

[SJantos]

2 minutes ago, BetaEffect said:

Looks like your laptop doesn't support video out over USB-C.

 

But according to the msi website your laptop has mini Display Port and HDMI so you could connect two monitors over these connectors.

Is this possible? I read that USB 3.1 supports video out of USB-C which should switch to some "alternative mode"? Something like that is often mentioned on the web. I thought it depends on USB type (version) as a port not on specific usb-c hardware implementation.

[BetaEffect]

10 minutes ago, SJantos said:

Is this possible? I read that USB 3.1 supports video out of USB-C which should switch to some "alternative mode"? Something like that is often mentioned on the web. I thought it depends on USB type (version) as a port not on specific usb-c hardware implementation.

USB-C is just the connector and can have a lot of different implementations (USB 2.0, USB 3.0, Thunderbolt 3, etc.).

So its up to the manufacturer what they implement in there hardware.