Logitech Pro X "Not connected" in G Hub software

[PackYourBaggins]

My Logitech Pro X headset just arrived today, and it sounds outstanding, but I was hoping to tweak the sounds settings a little using the G Hub software. However, the software says my Pro X isn't connected even though it certainly is. It's connected via USB using the little dongle that was included. I'm not sure what to try. I tried reinstalling the software, and rebooting, but that didn't seem to work.

 

I don't know if this helps any, but in Windows, it's showing my headset as being speakers. I'll leave photos attached to the post. 

[Phaser]

I'm having the exact same issue please let me know if you find a fix 

[PackYourBaggins]

On 6/26/2020 at 7:20 PM, Phaser said:

I'm having the exact same issue please let me know if you find a fix 

Sorry to break it to you, but I have long since returned the G Pro X and picked up the HyperX Cloud Alpha S.

[DADER]

Hi , 
Still having the same issue even when Logitech replaced the headset . any way to fix this issue ?

[AAnderson22]

On 1/2/2021 at 2:44 PM, DADER said:

Hi , 
Still having the same issue even when Logitech replaced the headset . any way to fix this issue ?

Your driver is probably defaulting incorrectly. Go to device manager, find the headset, update driver, browse from my computer, select the latest logitech prox driver. Mine instantly connected after that.