5700 XT fan unresponsive to MSI afterburner

[danhulud]

Hi all,

So as the title. My GPU is an XFX 5700 XT Thicc III, and when I try alter the fan curve in MSI Afterburner nothing is happening. I've had a google and it seems like this is a more widespread issue with 5700 XTs; however I cannot find a solution apart from a BIOS update which I'd rather not do, as I don't want to accidentally brick the card. So is there any solutions? If I have to change software to something else then that would be fine, but ideally I'd like to sitck with Afterburner.

Finally, everything is new and fully updated (apart from maybe the BIOS)

 

Specs are:

Ryzen 5 2600
MSI B450M-A Pro Max
16GB Corsair Vengance LPX 3000mhz (2x 8GB)
XFX 5700 XT Thicc III
Win10 Home

[Bombastinator]

“Fan” could be taken a couple ways.  Both fans or just one of them?   Low probability, but if it’s only one fan out of the two it could point to fan hardware problems.  Bios still more likely even if only one fan though.

[danhulud]

1 minute ago, Bombastinator said:

“Fan” could be taken a couple ways.  Both fans or just one of them?   Low probability, but if it’s only one fan out of the two it could point to fan hardware problems.  Bios still more likely even if only one fan though.

All three fans ramp up when I'm in a game, so they definitely work; it just seems as though I have no control over them in Afterburner

[-rascal-]

11 minutes ago, danhulud said:

All three fans ramp up when I'm in a game, so they definitely work; it just seems as though I have no control over them in Afterburner

 

Did you set a custom fan curve?

If so, can you upload a picture of that here?

 

Afterburner might be conflicting with Radeon Settings / Wattman.

When you go to install the Radeon software, click on Custom Install and only install the drivers / the software pieces that you need.

[danhulud]

1 hour ago, -rascal- said:

 

Did you set a custom fan curve?

If so, can you upload a picture of that here?

 

Afterburner might be conflicting with Radeon Settings / Wattman.

When you go to install the Radeon software, click on Custom Install and only install the drivers / the software pieces that you need.

Yeah, I have a custom fan curve, I'll attach an image. I will state that even though in the main part of Afterburner it's showing a % of fan speed but the fans are not active, only in game, or at least in one game I've tried.

I have a terible short term memory but I think this morning I installed the drivers/Radeon Software, I'm certain Wattman didn't install at the same time. Infact I don't know what watman is, I assume it's the AMD equivelent of Afterburner?

[i_build_nanosuits]

Click where it says AuTO in the right part of the image.

 

[danhulud]

11 minutes ago, i_build_nanosuits said:

Click where it says AuTO in the right part of the image.

 

Clicking auto just lets me choose the fan speed % but doesn't alter the fan speed, they are still unresponsive.

[danhulud]

Ok, so I seem to have solved this....

 

There's an FAQ on the XFX website which makes mention of 5700 XT Thicc fans not spinning. It recommends using either driver 19.9.3 or 19.8.2. It makes mention that if you're using The 19.9.1 and 19.9.2 that can cause problems, even though I was using a a more modern driver the problem seems to have persisted. I DDUed my current drivers and installed 19.9.3 which seems to have corrected the problem, I have full control of the fans in Afterburner now, and can set them to any fan curve which seems to respond accordingly. I can also set them to spin at any % if I want too.

Edited April 22, 2020 by danhulud
Missed out some words