Anyone here any have experiance with Intel RMA on cpu?

[Kitsan]

I'm thinking about buying a 7980XE, when inquiring on one such opportunity I asked about warranty as with such an expensive (at least to someone like me) CPU, we want warranty as it's for business use. However the seller doesn't have an original receipt and was given a "warranty replacement receipt" as his first CPU died.

 

I have cut out the details but I wanted to know if I could use this incase I needed warranty support during the period it is covered?

[Founders]

In 20 years of working with Intel CPU's, both mobile and desktop, undervolting and overvolting, I have yet to have one die on me. I wouldn't be too concerned but I'm sure Intel will replace a chip as long as it wasn't lapped, delidded, or otherwise damaged due to negligence as long as it's still under warranty.  

[Kitsan]

4 minutes ago, Founders said:

In 20 years of working with Intel CPU's, both mobile and desktop, undervolting and overvolting, I have yet to have one die on me. I wouldn't be too concerned but I'm sure Intel will replace a chip as long as it wasn't lapped, delidded, or otherwise damaged due to negligence as long as it's still under warranty.  

I too have not had a cpu die on me, however I have had RAM and motherboards die on me so it is unfortunately possible.

 

When I have RMA parts in the past every one of the companies has requested the serial number of the part and a purchase receipt, is Intel different?

[Kilrah]

Hope you're getting a very good price as a 7980XE makes little sense nowadays.

[Founders]

1 minute ago, remus243 said:

I too have not had a cpu die on me, however I have had RAM and motherboards die on me so it is unfortunately possible.

 

When I have RMA parts in the past every one of the companies has requested the serial number of the part and a receipt, is Intel different?

I never said it wasn't possible, it's just rare. If you have to do an RMA they'll ask for the SN. The warranty period is determined in one of two ways. If the original owner provided proof of purchase then that's the warranty start date. If there is no proof of purchase then the warranty support starts on the manufacturing date of the CPU. Intel does the same thing. 

[Kitsan]

1 minute ago, Founders said:

I never said it wasn't possible, it's just rare. If you have to do an RMA they'll ask for the SN. The warranty period is determined in one of two ways. If the original owner provided proof of purchase then that's the warranty start date. If there is no proof of purchase then the warranty support starts on the manufacturing date of the CPU. Intel does the same thing. 

So under normal circumstances you don't need a purchase receipt?

 

That's interesting I always thought you needed both SN and receipt, and one of those was directly to Gigabyte for a Z390 Master?

 

[Kitsan]

https://www.intel.co.uk/content/www/uk/en/support/articles/000006160/services.html

 

What information do I need to provide?

The following information is required to process warranty requests:

• Proof of purchase
• Intel® Technology Provider Program membership number (if member)
• Your email address and telephone number
• Your shipping address
• Name of the product
• The system product code and serial number for Intel® Data Center Blocks (Intel® DCB) Server Systems
• Product part number
• Serial number or sSpec for boards or server products
• Batch number (FPO) and Serial number (ATPO) for processors
• Serial number/secure serial number for SSD products

[Ben17]

4 minutes ago, remus243 said:

https://www.intel.co.uk/content/www/uk/en/support/articles/000006160/services.html

If your still worried you could try contacting Intel directly

[Kitsan]

7 minutes ago, Ben17 said:

If your still worried you could try contacting Intel directly

I was hoping for a quick answer but I think you're right

[Ben17]

Just now, remus243 said:

I was hoping for a quick answer but I think you're right

Its always a good idea to contact them directly tbh 

[Founders]

1 minute ago, remus243 said:

So under normal circumstances you don't need a purchase receipt?

 

That's interesting I always thought you needed both SN and receipt, and one of those was directly to Gigabyte for a Z390 Master?

 

If a company is operating in the US you're protected from any type of conditional warranty restrictions e.g. product registration, providing proof of purchase. If a product is sold with a warranty they're required to honor it until it ends with or without a receipt. (End date determined by the original manufacturing date without receipt)  Some companies try to maneuver their way out of honoring it as some people will just give up on cheaper items. Something more expensive like a CPU is a different scenario.  

 

Check your warranty status here

[Ben17]

 

@remus243