Dell Laptop massively underperforming

[Ookgluk32]

I needed a small laptop that could reasonably game, so I purchased a Dell Vostro 5490 with an Intel Core i7-10510U, GeForce MX250 graphics, and 16GB of RAM. However, the GPU seems to be massively underperforming. At 1080p, on minimum settings, I barely get a stuttery, choppy, competitively unplayable 30-40fps in CS:GO. As well, in Userbenchmark, It says my MX250 is performing at around 7.5%, whereas most MX250s perform at roughly 15%. I've tried lots of fixes: making sure maximum and minimum processor state are at 100%, updated all drivers and graphics drivers, windows is up to date, I've ensured CS:GO is running with the MX250, etc. Does anybody know of any possible fixes for this or why this could be happening? I really appreciate it, as this will be my only gaming PC for the next eight months and I really can't survive without CS:GO!

[thedangerine]

Is this with or without the power plugged in? How are the thermals? Are there any major driver/bios updates? Dell has a built in diagnostic if you go to the boot manager and select diagnostic may want run that and see if anything turns up

[Ookgluk32]

Thanks for replying. This is while plugged in. Thermals seem really good actually, 80C on the CPU while under Prime95, and around 70C on the GPU using FurMark. I updated every single driver (including the BIOS) yesterday. No cigar. I also ran chkdsk and SFC, which turned up no results. I suppose I may just have to live with it, but it's still quit disappointing.