1080p Video in Chrome vs Internet Explorer on Laptop

[Paul Rudd]

1080p video runs near flawlessly in Internet Explorer on my laptop.

 

1080p video runs choppily and has to load over and over in Chrome on my laptop.

 

720p and below video runs pretty well in Chrome and doesn't run choppily on my laptop.

 

Why?

• I've looked in a lot of places via Google with no explanation/fix.
• Using the latest version of Chrome.
• Windows 10 updates are all up to date.
• I can post my specs if necessary but not sure how they matter if 1080p video runs near flawlessly in Internet Explorer.

EDIT: Forgot to mention this video is basically YouTube video.

[Slottr]

Have you tried to disable hardware acceleration?

[Paul Rudd]

Just now, Slottr said:

Have you tried to disable hardware acceleration?

Yes, same result with it on or off.

[PlayStation 2]

Does your laptop support VP9 video decoding in hardware?

If no, that's probably the answer. Internet Explorer doesn't support VP9, which'll force YouTube to use the AVC video track.

[Paul Rudd]

1 minute ago, handymanshandle said:

Does your laptop support VP9 video decoding in hardware?

How do I find this out?

[PlayStation 2]

Just now, Intransigent said:

How do I find this out?

What's the specs of your laptop?

It is actually relevant to this discussion. Really, only newer GPUs (newer Intel iGPUs, AMD and Nvidia GPUs too) support VP9 hardware decoding.

[Paul Rudd]

18 minutes ago, handymanshandle said:

What's the specs of your laptop?

• 1.8 to 2.7 GHz(turbo) A6-9220C(Radeon 5 Graphics) - Released in January of 2019
• 4GB DDR4-1866 RAM

The Radeon 5 graphics only use around 64-70MB of VRAM while gaming. Most demanding games I can run are games like Left 4 Dead 2 and TimeShift.

 

I'm also trying to find out the turbo boost clock speed when using both cores. It shows 2.7 when using one core so what might the turbo speed be when using two cores?

 

MSI afterburner just has to not support AMD CPU's and NOT show CPU clock speed and temp while gaming without the use of other software such as HW Monitor. Using those fan sensors via HW Monitor is only going to hit CPU usage(I would think).

[ShredBird]

Do you really mean Internet Explorer or do you mean Edge?

Edge has some extra hooks that allow it to really take advantage of hardware for video playback in ways that other browsers can't. This is why, for example, that Edge usually does a lot better on battery for consuming video content.

[Paul Rudd]

11 minutes ago, ShredBird said:

Do you really mean Internet Explorer or do you mean Edge?

Internet Explorer. It could be Edge, I just see that big E and think it's Internet Explorer.

11 minutes ago, ShredBird said:

Edge has some extra hooks that allow it to really take advantage of hardware for video playback in ways that other browsers can't. This is why, for example, that Edge usually does a lot better on battery for consuming video content.

Interesting. I'll keep that in mind. Though I don't have Edge on my laptop, that might be a reason to install it. I've never really liked Edge, mostly because I simply don't use it and I'm very attached to Chrome.

 

Edit: It is Edge, just checked. So do you think that's why Edge lets me play 1080p YT videos near flawlessly? Or is it that VP9 support that @handymanshandle was talking about that Chrome may not support on my laptop?

 

I'm getting used to using Edge strictly for playing 1080p YT videos but I'm hoping to get Chrome to run better because I'm signed in to Chrome. I don't want to sign in to multiple browsers. One thing I'm tired of Edge doing is notifying me every time I go into fullscreen while watching YT videos. Like I really need to be notified every time I fullscreen a video.

[SkilledRebuilds]

8 hours ago, Intransigent said:

How do I find this out?

Hey Bud, rightclick the video playback and enable stats for nerds

 

The video CODEC format should be listed... mp4 is typical of 1080p or less, and on 1440p+60fps videos its VP9

[Paul Rudd]

45 minutes ago, SkilledRebuilds said:

Hey Bud, rightclick the video playback and enable stats for nerds  The video CODEC format should be listed... mp4 is typical of 1080p or less, and on 1440p+60fps videos its VP9

Just did this on both my desktop and my laptop while in Chrome. Both use VP09 while in 1080p 60.

 

In the Viewport/Frames(under stats for nerds)... On my desktop, it says 0 dropped of 295, which seems perfectly normal. However, on my laptop, it's showing that it's dropping tons of frames, well over 150 of whatever it was(2??). So I'm guessing these are frame drops that I'm experiencing.

 

If the choppiness I'm seeing is indeed frame drops, at least now I have more keywords to use when searching Google for the culprit of what's actually happening. Before, all I could use was choppy or stuttering. I might be able to find more info with using frame drops.

 

EDIT 2 minutes later after doing a quick Google search: And as you can see, already found a new result... https://support.google.com/chrome/thread/2876342?hl=en. Looks like I'm not the only one experiencing this. Now on to actually reading it. And this person has very similar specs to mine. My CPU is AMD though.

 

Just spotted this comment on the thread, I'm feeling the same thing...

Well, I dunno if I'm actually going to make the switch but the thought has crossed my mind all week.

 

Regardless, it may have to have something to do with hardware for this to only happen on my laptop and not on my PC. Unless somehow I updated something in my Chrome browser of my desktop years ago and I have yet to do that on my new laptop. Or something of that nature. I remember updating Adobe Flash or something years ago but I want to say Chrome doesn't even support Adobe Flash anymore because of having to install Firefox recently just to be able to use Adobe Flash.

 

EDIT: May not be hardware after finding these comments...

 

 

I just noticed something, this thread is still ongoing. The last comment was 9 days ago...

 

This means if a fix is found, I can post it to this thread. I just read some of the bottom comments and it seems something has been found and worked for one dude...

 

But it had mixed results...

 

Gotta go to bed right now so I'll give this a try tomorrow. I kind of don't want my Chrome to start acting up in other ways(crashing) as shown in the last comment by Edward Black above, so I'll sleep on it. Thanks for everyone's help so far.

[Paul Rudd]

11 hours ago, SkilledRebuilds said:

stats for nerds

Well I tried those things from that thread and they didn't work. So many people are experiencing this issue. Only a select few people might be able to fix it but they haven't exactly visited my thread or that thread above. Gonna keep searching for a fix. Might ask some tech people if they know what's happening.

[ShredBird]

There is no reason the laptop you have should be struggling with 1080p video in any browser, but if you would like more information as to why Edge typically does better at video playback. I usually use it for YouTube to watch actual HDR encoded videos, because at least in its stock form, Chrome doesn't support HDR playback.

https://blogs.windows.com/windowsexperience/2016/07/13/get-better-quality-video-with-microsoft-edge/

 

I wonder if you're missing anything regarding AMD drivers that's preventing it from doing hardware video acceleration properly.

[Paul Rudd]

1 hour ago, ShredBird said:

I wonder if you're missing anything regarding AMD drivers that's preventing it from doing hardware video acceleration properly.

Maybe. I haven't installed them manually from the official website(which I wanted to do from the get-go). But I want to say updating Windows updates the drivers automatically(another reason I haven't manually installed them).

 

A third reason is because I don't want to leave any drivers already installed if I were to manually install them from the official website. Sure DDU would work to rid them all but ya' know, I just don't want to do the wrong path if you know what I mean. Because I know how things can get when taking the wrong path. I'll find myself having to do them over and over.