razer headset does not give me surround sound

[xcluse]

Hi,

i have a razer electra v2 analog and a usb soundcard they both support virtual 7.1 surround sound

but when i plug my headset in it shows up as a speaker and when i try to configure it the only option i have is stereo and not 7.1 how do i get this to work?

i am on windows 10

Edited November 12, 2019 by xcluse

[sky_shark_101]

Have you installed razer synapse as that is required to use 7.1 on Razer headsets. Can be found at the following link. https://www.razer.com/synapse-3

 

[xcluse]

no i havent i will download it when i am home but what are the realtek and windows sonic settings that i need to use

[flashiling]

24 minutes ago, xcluse said:

no i havent i will download it when i am home but what are the realtek and windows sonic settings that i need to use

you don't need to use the realtek settings as far as i'm aware.

since synapse 3 takes control of the headset and the settings.

[xcluse]

so i downloaded the razer synapse but then i found out that is not compatible with my headset (razer electra v2 analog) so then i tried to download razer synapse 2.0 but that does not work because when i install i get i error message that says it cant find a certain file or folder i cant remember and that a reboot is required then i reboot start de program and all it does is show up in the taskbar but is does not show any other activity help how should i solve this

[GenericFanboy]

Razer synapse 3.0 is the one you should be looking for. Razer synapse is quite confusing and all. But razer synapse 3 solved most of my problems.