CPU Utilization Won't Go Above 17% - Zephyrus GA502

[Rosss]

Hey guys, 

 

For some reason my laptop that is only a few months old started to lag really bad. I thought it was just time for a fresh install, so I went ahead and did that. 

 

But even with the fresh install, windows applications are laggy as hell (opening up the start menu, chrome, etc). 

 

After the fresh install I have found that the Ryzen 3750H won't go above 17% as well. (Running at 0.39GHz)

 

Things I have tried:

 

- Making sure all updates are good

 

- Bios update / bios tweaking

 

- Changing power/battery settings, making sure they are at 100% max performance

 

- Trying different wall outlets, trying to stress test on battery instead

 

- changing a registry value for a specific fix that helped someone else

 

- memtest (ram is good)

 

 

[Aimi]

Have you tried contacting Asus about this? And what about say, booting from a Linux USB?

[genexis_x]

Sounds like BIOS issue, keeping the CPU at low power state

 

Heard many BIOS related issues with this model (Asus laptops aren't that great anyway in general)

[Rosss]

EDIT: Nevermind, back to throttle. There are many who have this problem to no avail. Please spam ASUS in every capacity until we get this resolved. I don't think they care about only a few with this issue. We need numbers to fix it asap. 

 

If anyone sees this later on, refer to this:

 

You must take your bottom case off and remove the battery plug, press the power button a few times for a few seconds. This apparently helps reset a bug that is flagged by the power supply and throttles your CPU.

 

Y