Unprovoked hibernation/sleep

[ENGINEER_H4RR7]

Having an issue where the computer will go into an unprovoked hibernation/sleep and becomes unresponsive, cannot wake it up. The system will be partially on. Just happened after installing Radeon 7 19.11.1 update yesterday, less than 24 hou. I try clicking the mouse and keyboard, tried clicking the the power button and nothing. have to turn of the power supply manually and restart. Turned off every sleep and hibernation in the power setting... The problem till happens... Anybody encountered this before?

[Polyvalent]

A known issue listed in the driver notes is as follows:

 

"Radeon RX 5700 series graphics products may experience display loss when resuming from sleep or hibernate when multiple displays are connected"

 

If this applies to you, maybe try rolling back from beta drivers to the recommended drivers (19.9.2).  I know a lot of people have experienced not just display loss but total unresponsiveness from their PC if it goes to sleep. 

 

Even if it doesn't, I'd still try rolling back.

[ENGINEER_H4RR7]

I only have one monitor, but will row back, IF I CAN GET THE PC TO STAY ON FOR ME TO DO IT. Just went to sleep now again

[ENGINEER_H4RR7]

Thanks, reverted to 19.9.2 and it is stable now (fingers crossed)

[ENGINEER_H4RR7]

Spoke too soon, still happening......

[ENGINEER_H4RR7]

I think i narrowed it down to the Asus Aura sync software, specifically the smart option, when it is reading the CPU temperature, after a while, it will force the PC into permanent sleep/ hibernate mode. I switched to that option right after updating to the latest Radeon drive. Reverted to alternating RGB, like I had before.