PC Will not restart, but shutting down and powering on works fine

[gingahbeef]

First of all I'd like to say to anyone willing to help.... Welcome to my very first post on a forum such as this EVER!!

 

To get to the point.  I own my very first Laptop as a gaming rig.  17 R5.  Been a beautiful experience overall.  Decided to upgrade and add a second PCI-E SSD (FireCuda 510, NVMe PCIe gen3 x4 1TB) for all of my gaming needs.  Have a wonderful night of gaming with fastest load times I've ever personally experienced.  Then for whatever reason I restarted my rig, and it does not restart.  Fans shut down, screen blackens, the fans start up, screen remains black and rig never turns back on.  Until I hold the power button and manually force shutdown and power up it remains like this, and as I investigate I begin to realize it will never restart and only responds to shutdown.  I scour the internet, find others have had similar issues and point to fixes that "worked for them" but sadly not myself.  Fixes include alternating power plans, disabling certain adapters such as wireless network adapter to avoid power hanging, turning off options like Fast Boot/Fast Start up to eliminate possible sleep/hibernate complications, Performing drive checks to ensure the new drive is functioning properly, rolling back to previous restore points to help eliminate user error, making sure BIOS is fully updated and all Windows updates have been performed, looking at Boot Priority but sadly its my first primary rig with Win 10 and I don't fully understand the Windows Boot Manager so I left it alone.  Finally I pull the new drive and the computer restarts like normal.  I am not keen on the idea that its a bad drive since all of the diagnostic software I threw at it tells me its fine and my gaming experience while actually using the drive was the best I have ever had.  There has to be something I am missing that someone smarter than me can help me out with.  Please Help!

 

Points of interest:

-Will shutdown and reboot but hangs right before bios screen on restart

-New SSD seems to work perfectly except with it out restart functions normally

-Plenty of fix ideas were found but none successful for this particular issue

-Cannot find familiar boot priority in BIOS so chose not to mess with "Windows Boot Manager"

-Primary boot drive is Samsung NVMe PCIe gen3 X4 256GB factory supplied boot drive from DELL for this Alienware  17 R5, never been touched or removed or altered

-This rig has never been set up with multiple OS boot options, only ever ran Windows 10 and has never needed a clean reinstall.

-Does have a third drive SATA III Western Digital 500GB, removing this drive and leaving the two NVMe drives changed nothing

 

 

Thanks in advance to anyone willing to give their time to read this and consider my issue!!!

[ckinfos]

I believe that a bad drive would behave the same at shutdown and then opening it again, not only in restarting. shutdown with fast startup is the same as hibernate, shutdown with disabled fast boot is as a shutdown. to be completely sure you shutdown keep pressing [SHIFT] key while pressing the shutdown menu option too. Did you try using safe mode and restarting. does it happen there too?

[gingahbeef]

I did not, will attempt and advise.

 

Restarting in SafeMode also unsuccessful 

[191x7]

You could try this: