Windows App store (Calc, photos, weather) crash at startup

[DianeLeigh]

Computer, only affects one user profile (logged in as another user, all 3 work, created new profile, it worked).  Removed this user's profile, wiped her info (registry, files, etc), logged her in, it set her up as a new account---the same three programs crash at startup.  New user (as in never been on before) works.   

 

It's on an active directory domain, wherein things are tied to emails/etc, so creating a new user account on the AD server, just so a windows app works for her profile is drastic overkill.  Actually reinstalling windows, just because it doesn't work for one user (when it works for all others and new) is drastic overkill, and considering it's a dell, not even sure if it'd be able to easily (but would take the computer out for half the day as everything would have to be reinstalled, as anything shy of a full reformat could cause the issue to still exist.... I say this given the above, and the below)

 

Other things done (not entirely in order, as were done different times, with resets between)

1) sfc /scannow  (no problems detected)

2) DISM.exe /Online /Cleanup-image /Restorehealth  (and other variants with nothing done/needing done/etc)

3) wsreset   (nothing obvious changed)

4) disabled firewall (shy of errors from "your firewall is disabled!" no change)

5) reset/repaired the apps, and the store from the control panel  (no change)

6) uninstalled and reinstalled programs  (no change)

7) updated windows with every possible current update (even checking if they worked in between updates--no change)

8 ) removed the folders in the c:\program files\windowsapps with a system-account login (mainly as it's a "system folder")

9) purged all temp files (and then reinstalled the programs, as was a uninstall, purge, reinstall)

10) created a new profile for the user--and the new profile had the same errors (as mentioned above

11) Looked in the registry, but didn't notice any obvious thing for the user that would persist for that user (meaning, didn't see anything big but like a "background image" entry for calculator) as most were in install/uninstall times, or in the HKCU hive

12) I'm thinking I forgot something I did, or a few things...  and I'm even thinking that "maybe" the issue could be with just the photos application, and the other apps "might" be using parts of it, and since it's screwed, it's crashing them.  

 

 

Any ideas?  

[GoodBytes]

Crashing apps can be due to a permission issue with C:\Users\<Account Name>\AppData\Local\Packages... errr... I think it is under Roaming instead of Local for roaming users profiles... forgot. And with C:\Program Files\WindowsApps (hidden). Another possibility is with the registry. See here: https://support.microsoft.com/en-ca/help/2798317/microsoft-store-apps-fail-to-start-if-default-registry-or-file-permiss

 

Another reason can be a security software installed on the system. But that should affect all users on all systems with the security software.

 

 

[DianeLeigh]

Hmm... did everything on that page, and they still won't load for her.... 

 

As she has to work now so I'm going to try and uninstall and reinstall during her lunch just to see if that might fix it.  Really though, the permissions were the same on hers as on other computers--that page just listed granting permissions to a folder that no other computer had permissions granted to[I checked a few computers, none had permissions to one folder, that page said to set permissions there].

 

But maybe that folder permission change may let it be "installed" right for hers if uninstalled/reinstalled... 

 

 

Edit:

Out of curiosity, I decided to install a different calculator (non-microsoft), and it worked fine for her.  So apparently the security/etc would be fine... just apparently it's cached something, somewhere, that wasn't removed last time... 

[DianeLeigh]

Update:  none of the other changes did work.  Any other ideas anyone?