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MSI X570 A-PRO Not Powering On At All!

I am building a PC with my friend and when we had it built it would power on, not a single fan or LED powered on (I tested every other component in some of my personal builds).  Newegg doesn't accept returns of the board so we are kind of screwed.  We contacted MSI for a refund and they said that we could only get it repaired, not even just a replacement. This is just awful, they wont even pay for shipping on a product that they made a mistake on.  Is their any way to circumvent Newegg's policy or are we stuck with a crappy board?  Do you need the +4 Pin EPS connector to post on this board? Thank you!

PC 1:

CPU: AMD Ryzen 7 1800X    GPU: EVGA Superclocked GeForce GTX 1080

RAM: 2x8GB Corsair Vengeance LPX 3000MHz DDR4    SSD: Crucial MX500 500GB

PSU: Corsair CX750M V2   HDD: Seagate Barracuda Compute 3TB 7200RPM

Case: Phanteks Eclipse P400STG Red/Black   MOBO: ASRock X370 Killer SLI/ac

OS: Windows 10 Pro  Keyboard:  Corsair K68 Red  Mouse:  Corsair M65 Pro RGB 

 

PC 2:

CPU: Intel Pentium E5800   GPU: AMD HD6450 512MB

RAM: 1x2GB Kingston 1066MHz DDR3    HDD: Seagate Barracuda 250GB 7200RPM

PSU: Sparkle-Power 300W     Case: Nobilis Micro ATX OEM  MOBO: Intel DG41WV 775   

OS: Windows 10 Home  Keyboard:  Apple A1048  Mouse:  Rosewill Fusion C40

 

PC 3:

CPU: Intel Core 2 Duo E7500   GPU: AMD HD8490 1GB

RAM: 2x2GB Apacer 1333MHz DDR3    HDD: Seagate Barracuda 250GB 7200RPM

PSU: Generic HP 300W     Case: Nobilis Micro ATX OEM  MOBO: Intel DG31PR 775   

OS: Ubuntu LTS 18.04  Keyboard:  Microsoft RT2300  Mouse:  Rosewill Fusion C40

 

PC 4:

CPU: Intel 486DX2 50 MHz   GPU: Western Digital 90C24

RAM: 4MB Generic    HDD: 340MB Generic

PSU: IBM Charger     Case: ThinkPad 755C  MOBO: IBM Proprietary 

OS: Windows 3.1  Keyboard: Built In Keyboard  Mouse: Built In Nipple

 

Consoles: Wii, SNES, NES, N64, Atari 7800, Commodore VIC-20, Genesis, Dreamcast, PS1, PS2, and Steam Link.

 

Car: 2002 Subaru Outback Limited (Red)

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if you paid on credit card i would try that but here in the uk they have to accept returns in a certain period, i own the same motherboard it preforms well but I am only running with a 3600. but the thing that p*sses me off about the board is no reset cmos button on the back, in regard to the eps/power setup i only have the atx power and cpu1 pwr plugged in cpu pwr 2 is empty,  

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11 hours ago, Fin the Human said:

we stuck with a crappy board?

You'd be "stuck" with a crappy board either ways since you bought the second worst X570 board there is.

Untitled.png

Personal Desktop":

CPU: Intel Core i7 8700 @4.45ghz |~| Cooling: Cooler Master Hyper 212X |~| MOBO: Gigabyte Z370M D3H mATX|~| RAM: 16gb DDR4 3333mhzCL16 G.Skill Trident Z |~| GPU: nVidia Founders Edition GTX 1080 Ti |~| PSU: Corsair TX650M 80Plus Gold |~| Boot:  SSD WD Green M.2 2280 240GB |~| Storage: 1x3TB HDD 7200rpm Seagate Barracuda + SanDisk Ultra 3D 1TB |~| Case: Fractal Design Meshify C Mini |~| Display: Toshiba UL7A 4K/60hz |~| OS: Windows 10 Pro.

Luna, the temporary Desktop:

CPU: Intel Core i7 10700KF @ 5.0Ghz (5.1Ghz 4-core) |~| Cooling: bq! Dark Rock 4 Pro |~| MOBO: Gigabyte Z490 UD |~| RAM: 32G Kingston HyperX @ 2666Mhz CL13 |~| GPU: ASUS noVideo RTX 2060SUPER Dual OC |~| PSU: Corsair HX1000 80+ Platinum |~| Windows Boot Drive: 2x 512GB (1TB total) Plextor SATA SSD (RAID0 volume) |~| Linux Boot Drive: 500GB Kingston A2000 |~| Storage: 4TB WD Black HDD |~| Case: Cooler Master Silencio S600 |~| Display 1 (leftmost): Eizo (unknown model) 1920x1080 IPS @ 60Hz|~| Display 2 (center): BenQ ZOWIE XL2540 1920x1080 TN @ 240Hz |~| Display 3 (rightmost): Wacom Cintiq Pro 24 3840x2160 IPS @ 60Hz 10-bit |~| OS: Windows 10 Pro (games / art) + Linux (distro: NixOS; programming and daily driver)
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1 hour ago, Princess Luna said:

You'd be "stuck" with a crappy board either ways since you bought the second worst X570 board there is.

Untitled.png

To be fair he has a mid-range build that is using a 3600 with no OC.  I shouldn't have went with this board though, MSI can go to hell.

PC 1:

CPU: AMD Ryzen 7 1800X    GPU: EVGA Superclocked GeForce GTX 1080

RAM: 2x8GB Corsair Vengeance LPX 3000MHz DDR4    SSD: Crucial MX500 500GB

PSU: Corsair CX750M V2   HDD: Seagate Barracuda Compute 3TB 7200RPM

Case: Phanteks Eclipse P400STG Red/Black   MOBO: ASRock X370 Killer SLI/ac

OS: Windows 10 Pro  Keyboard:  Corsair K68 Red  Mouse:  Corsair M65 Pro RGB 

 

PC 2:

CPU: Intel Pentium E5800   GPU: AMD HD6450 512MB

RAM: 1x2GB Kingston 1066MHz DDR3    HDD: Seagate Barracuda 250GB 7200RPM

PSU: Sparkle-Power 300W     Case: Nobilis Micro ATX OEM  MOBO: Intel DG41WV 775   

OS: Windows 10 Home  Keyboard:  Apple A1048  Mouse:  Rosewill Fusion C40

 

PC 3:

CPU: Intel Core 2 Duo E7500   GPU: AMD HD8490 1GB

RAM: 2x2GB Apacer 1333MHz DDR3    HDD: Seagate Barracuda 250GB 7200RPM

PSU: Generic HP 300W     Case: Nobilis Micro ATX OEM  MOBO: Intel DG31PR 775   

OS: Ubuntu LTS 18.04  Keyboard:  Microsoft RT2300  Mouse:  Rosewill Fusion C40

 

PC 4:

CPU: Intel 486DX2 50 MHz   GPU: Western Digital 90C24

RAM: 4MB Generic    HDD: 340MB Generic

PSU: IBM Charger     Case: ThinkPad 755C  MOBO: IBM Proprietary 

OS: Windows 3.1  Keyboard: Built In Keyboard  Mouse: Built In Nipple

 

Consoles: Wii, SNES, NES, N64, Atari 7800, Commodore VIC-20, Genesis, Dreamcast, PS1, PS2, and Steam Link.

 

Car: 2002 Subaru Outback Limited (Red)

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21 minutes ago, caldrin said:

Can you not return the board direct to msi ? 

Not for a refund or replacement, just to repair the potato board.

PC 1:

CPU: AMD Ryzen 7 1800X    GPU: EVGA Superclocked GeForce GTX 1080

RAM: 2x8GB Corsair Vengeance LPX 3000MHz DDR4    SSD: Crucial MX500 500GB

PSU: Corsair CX750M V2   HDD: Seagate Barracuda Compute 3TB 7200RPM

Case: Phanteks Eclipse P400STG Red/Black   MOBO: ASRock X370 Killer SLI/ac

OS: Windows 10 Pro  Keyboard:  Corsair K68 Red  Mouse:  Corsair M65 Pro RGB 

 

PC 2:

CPU: Intel Pentium E5800   GPU: AMD HD6450 512MB

RAM: 1x2GB Kingston 1066MHz DDR3    HDD: Seagate Barracuda 250GB 7200RPM

PSU: Sparkle-Power 300W     Case: Nobilis Micro ATX OEM  MOBO: Intel DG41WV 775   

OS: Windows 10 Home  Keyboard:  Apple A1048  Mouse:  Rosewill Fusion C40

 

PC 3:

CPU: Intel Core 2 Duo E7500   GPU: AMD HD8490 1GB

RAM: 2x2GB Apacer 1333MHz DDR3    HDD: Seagate Barracuda 250GB 7200RPM

PSU: Generic HP 300W     Case: Nobilis Micro ATX OEM  MOBO: Intel DG31PR 775   

OS: Ubuntu LTS 18.04  Keyboard:  Microsoft RT2300  Mouse:  Rosewill Fusion C40

 

PC 4:

CPU: Intel 486DX2 50 MHz   GPU: Western Digital 90C24

RAM: 4MB Generic    HDD: 340MB Generic

PSU: IBM Charger     Case: ThinkPad 755C  MOBO: IBM Proprietary 

OS: Windows 3.1  Keyboard: Built In Keyboard  Mouse: Built In Nipple

 

Consoles: Wii, SNES, NES, N64, Atari 7800, Commodore VIC-20, Genesis, Dreamcast, PS1, PS2, and Steam Link.

 

Car: 2002 Subaru Outback Limited (Red)

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7 minutes ago, Fin the Human said:

Not for a refund or replacement, just to repair the potato board.

I guess you could do that and then sell it when you get it back,. make a bit of cash back to put towards a better board. 

 

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