s.m.a.r.t status bad on brand new SSD

[sugarman]

Hi, have I just installed a new m.2 NVMe drive there yesterday and all was good after installing a clean install of Windows along with plenty of applications and games. Was on it from yesterday evening to late last night without issue.

I turned on the laptop today and got a "s.m.a.r.t status bad backup and replace" warning.

I've had this before on older computers with well used drives but this drive is brand new and appears to be working fine at present once in Windows.

I ran manufacturers and few 3rd party diagnostic tools such as CrystalDiskInfo and everything is coming back perfect without any obvious errors.

Now the drive isnt the great of brands, its a "Silicon Power" brand and there are a handful of bad reviews on Amazon of the drives failing quickly but for the most part its got positive reviews.

Anything else I can check for?

[Fasauceome]

definitely send it back and get a new one. Either it left the factory defective or was not so brand new as the vendor let on. Where did you buy it from?

[sugarman]

38 minutes ago, Fasauceome said:

definitely send it back and get a new one. Either it left the factory defective or was not so brand new as the vendor let on. Where did you buy it from?

Amazon, its no problem to send it back for a replacement or refund.

 

But nothing points to it being faulty other than the s.m.a.r.t windows error message.. Ive ran half a dozen diagnostic tools and all come back completely healthy.

 

Just wondering if anyone has come across it before. My thinking is its just Windows being dumb.

[Radium_Angel]

1 minute ago, sugarman said:

My thinking is its just Windows being dumb.

SMART diags are built into the PC itself, it's a hardware failure independent of Windows.

If it fails SMART, send it back