Laptop screen turns off when on battery

Toxicrew · October 22, 2019

Hello,

I have an Asus X555LB laptop and every time my laptop runs on battery the screen turns black. And by that, I mean quite literally, the LCD screen turns off. I am pretty confident that it's an internal issue since I tried everything from changing the power plan settings to tweaking the brightness.

I'll also attach a clip at the end for more context.

My specs are:

Asus X555LB Laptop
Intel Core I5 5200u processor
nVidia GTX 940m 2GB video card
Windows 10 Pro 64-bit
8 GB DDR3 1600MHz

TekSupport · October 23, 2019

23 hours ago, Toxicrew said:

Hello,

I have an Asus X555LB laptop and every time my laptop runs on battery the screen turns black. And by that, I mean quite literally, the LCD screen turns off. I am pretty confident that it's an internal issue since I tried everything from changing the power plan settings to tweaking the brightness.

I'll also attach a clip at the end for more context.

My specs are:

Asus X555LB Laptop

Intel Core I5 5200u processor

nVidia GTX 940m 2GB video card

Windows 10 Pro 64-bit

8 GB DDR3 1600MHz

Have you tried to switch to another power profile?

Have you got any power saving applications installed as they can overrule any other windows power plans.

Have you updated your operating system? There might be some conflict with the software that asus have preinstalled with the power saving, and therefore turning off the screen.

Toxicrew · October 23, 2019

3 hours ago, TekSupport said:

Have you tried to switch to another power profile?

Have you got any power saving applications installed as they can overrule any other windows power plans.

Have you updated your operating system? There might be some conflict with the software that asus have preinstalled with the power saving, and therefore turning off the screen.

-I tried it already, but it didn't do anything.

-No, I don't have anything installed

-It's up to date: