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Ram Cache III kills my USB Ports

Go to solution Solved by Electronics Wizardy,

The software is a disk cache, id just not use it. WIndows will already do this for your, and there are issues with data corruption as it tells the system a file is written when its really not.

 

 

Recently got a shiny new computer and decided to install all the software from the Armoury Crate, one of which is "RAMCache III".

 

New software, new tech so I decided to try it out to which I think I have a basic understanding that it uses more hard drives on your system as VRAM space? (If not let me know) so I was like "nice, my new computer can handle it, let's leave it".

 

The problem

So the problem started every time I plugged in my external hard drive which would cause Windows File Explorer to suddenly not respond for a few seconds, lag, and then continue to work. In some cases it would cause my keyboard, microphone, mouse and my wireless headset receiver to disconnect once I had that file explorer crash, it would happen about 50% of the time when reconnecting the external hard drive.

 

But then, when it was looking good, I couldn't use my drive, it started to give me the whole "i/o device error" constantly. I plugged in my USB Thumb drive and it worked fine, tried another USB Thumb drive and worked fine, tried my 2nd external hard drive and still had the same error.

 

So I thought it was my external hard drive, formatted it (both quick and full formats) and it looked okay, THEN THE ERROR RETURNED. I tried a number of write ups, Youtube videos to try to fix the i/o error, going into the BIOS to enable XHCI hand off, I even went as far as lowering my RAM speed - No Change.

 

The defining solution

I gave up, then it hit me, I was mindlessly defeated looking at my programs running in the background, looked at RAMCache III and re-realised it was using my hard drives and noticed something new, it was showing my USB drives too, so I uninstalled it fast, plugged in my drive and had no issues. Did a couple more tests and still no issues after uninstalling it.

 

Now I don't completely understand what's going on with that program to cause aforementioned issues, so I'm keen to learn and attempt to use it again without possibly killing my new computer because honestly, I feel like I'm missing out on a cool piece of software, no big loss though.

System

CPU: Intel Core i7 9700K Base Clock 3.60GHz, maximum clock speed of 4.90GHz
CPU Cooler: Cooler Master MasterAir MA620P RGB
Motherboard: ASUS ROG Strix Z390-F
Power Supply: Thermaltake Toughpower 650W 80+ Gold Semi-Modular
RAM: Corsair Vengeance LPX 32GB (2x 16GB) DDR4 3200MHz
GPU: ASUS ROG RTX 2080 Super Strix OC 8GB
Case: Thermaltake View 71 RGB Tempered Glass Full-Tower ATX


Storage (it's absurd I know)

Kingston V+200 (SVP200S37A) 120GB SSD
Intel 660p 512GB NVMe 3.0 M.2 SSD
Seagate BarraCuda 1TB (ST1000DM010-2EP102) 3.5" SATA3 7200RPM
Toshiba 1TB (DT01ACA100) 3.5" SATA3 7200RPM
Toshiba 2TB (DT01ACA200) 3.5" SATA3 7200RPM
Seagate 4TB (ST4000DM000-1F2168) 3.5" SATA3 5900RPM


Peripherals

Razer Blackwiddow Chroma
Razer Oroborus
Razer Seiren
Corsair HS70 SE Wirless Headset


Monitors

BENQ M2700HD 27" 60Hz
BENQ RL2455 24" 60Hz

 

PC Part Picker List

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4 hours ago, Electronics Wizardy said:

The software is a disk cache, id just not use it. WIndows will already do this for your, and there are issues with data corruption as it tells the system a file is written when its really not.

 

 

I’m super curious why ASUS made it in the first place, let alone 3 iterations if it can cause problems like this

 

Either that or just curious how to make it work.

System

CPU: Intel Core i7 9700K Base Clock 3.60GHz, maximum clock speed of 4.90GHz
CPU Cooler: Cooler Master MasterAir MA620P RGB
Motherboard: ASUS ROG Strix Z390-F
Power Supply: Thermaltake Toughpower 650W 80+ Gold Semi-Modular
RAM: Corsair Vengeance LPX 32GB (2x 16GB) DDR4 3200MHz
GPU: ASUS ROG RTX 2080 Super Strix OC 8GB
Case: Thermaltake View 71 RGB Tempered Glass Full-Tower ATX


Storage (it's absurd I know)

Kingston V+200 (SVP200S37A) 120GB SSD
Intel 660p 512GB NVMe 3.0 M.2 SSD
Seagate BarraCuda 1TB (ST1000DM010-2EP102) 3.5" SATA3 7200RPM
Toshiba 1TB (DT01ACA100) 3.5" SATA3 7200RPM
Toshiba 2TB (DT01ACA200) 3.5" SATA3 7200RPM
Seagate 4TB (ST4000DM000-1F2168) 3.5" SATA3 5900RPM


Peripherals

Razer Blackwiddow Chroma
Razer Oroborus
Razer Seiren
Corsair HS70 SE Wirless Headset


Monitors

BENQ M2700HD 27" 60Hz
BENQ RL2455 24" 60Hz

 

PC Part Picker List

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