Reallocated sector count error and RMA process for Toshiba 4TB X300 Performance HDD

[ZephCloud]

i saw a ! in hwinfo64 and crystal disk info caution too...the hdd is quite new purchased on 2019-09-18...

 

Ok I edited the title so to reflect the rma process so far...

 

[Tan3l6]

Bad thing it is, backing up you must do.

I'd not use it more than nessecary for backing up and send it to be replaced.

[WereCatf]

6 minutes ago, ZephCloud said:

what is reallocated sector count?

The HDD's built-in controller has this mechanism where it tries to detect bad sectors on the platters and then does some magic to remap them to a spare area. This is fine and an HDD can work for a decade or more just fine, even if the controller has to reallocate a sector. Alas, to have already 8 reallocated sectors on such a new HDD is a bad sign; back up whatever you have on it and RMA it.

[ZephCloud]

5 minutes ago, Tan3l6 said:

Bad thing it is, backing up you must do.

I'd not use it more than nessecary for backing up and send it to be replaced.

But it's not even 1 month old......

[ZephCloud]

1 minute ago, WereCatf said:

The HDD's built-in controller has this mechanism where it tries to detect bad sectors on the platters and then does some magic to remap them to a spare area. This is fine and an HDD can work for a decade or more just fine, even if the controller has to reallocate a sector. Alas, to have already 8 reallocated sectors on such a new HDD is a bad sign; back up whatever you have on it and RMA it.

Wow...I'll check with the retailer then...

[ZephCloud]

A side note...what does:

restart to repair drive errors

On the notification >>>

Means?

I had it on another pc..

[Tan3l6]

9 minutes ago, ZephCloud said:

A side note...what does:

restart to repair drive errors

On the notification >>>

Means?

I had it on another pc..

Thats just about file system errors i believe. Those doesn't indicate something that bad as reallocated sectors.

[ZephCloud]

3 minutes ago, Tan3l6 said:

Thats just about file system errors i believe. Those doesn't indicate something that bad as reallocated sectors.

I see...I've got the relocate error on a 2tb hdd that's why I get the 4tb 1...could it be the files that copied over cause the error?

[Tan3l6]

3 minutes ago, ZephCloud said:

I see...I've got the relocate error on a 2tb hdd that's why I get the 4tb 1...could it be the files that copied over cause the error?

Nope, reallocated sector count is not caused by data what is transferred.

[ZephCloud]

5 minutes ago, Tan3l6 said:

Nope, reallocated sector count is not caused by data what is transferred.

Ok thanks for the advice...I'll contact the retailer and check what can I do next..

[ZephCloud]

Oh ya..does doing a full scan every day cause this? I used Kaspersky total security scan and set it to shut down after scan every day...

[Tan3l6]

I think not 

12 minutes ago, ZephCloud said:

Oh ya..does doing a full scan every day cause this? I used Kaspersky total security scan and set it to shut down after scan every day...

Not so soon definetly. HDD-s should be even a bit more durable than SSD-s.

 

But I don't have actual statistics about HDD or SSD failure rate.

[ZephCloud]

Ok..I'm formatting this before rma..did a fast format..now doing a full format..at this rate is it going to take 8++hours??

[Tan3l6]

21 minutes ago, ZephCloud said:

Ok..I'm formatting this before rma..did a fast format..now doing a full format..at this rate is it going to take 8++hours??

 

 

 

 

~150 MB/s * 60 = 9GB per minute?

~3700GB / 9 =  411 minutes?

If my calculations are correct - less than 7 hours. But is the full format justified, maybe just delete partitions? Just formatting would not be 100% secure anyway.

[ZephCloud]

14 minutes ago, Tan3l6 said:

 

 

~150 MB/s * 60 = 9GB per minute?

~3700GB / 9 =  411 minutes?

If my calculations are correct - less than 7 hours. But is the full format justified, maybe just delete partitions? Just formatting would not be 100% secure anyway.

I see...then I'll stop it then...

[Tan3l6]

Also - maybe run the Toshiba Storage Diagnostic Tool - https://www.toshiba-storage.com/downloads/

Maybe it has something relevant to show in diagnostics.

[ZephCloud]

49 minutes ago, Tan3l6 said:

Also - maybe run the Toshiba Storage Diagnostic Tool - https://www.toshiba-storage.com/downloads/

Maybe it has something relevant to show in diagnostics.

nah...i already took it out...lol..will find a day and bring it to the service centre...xD

[ZephCloud]

Ok I'm done with the service centre.

Once you reach the service centre at:

Kaira Technologies Pte Ltd

178 Paya Lebar Road,

# 02-02, Singapore 409030

 

You just have to pass them the hdd,receipt and fill up a rma form...wait awhile and it's done.. you'll get a new hdd still with 2 years warranty...