My frirends PC keeps rebooting

[Mickeysgun]

I just helped my friend build his first PC and Windows keeps rebooting.

Checked the logs and get the following message:

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000418, 0x0000000000000002, 0x0000000000000000, 0xfffff803194682b0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 10ecc5ce-3687-4fbb-aef5-dd4bd8412abf.

anyone got any ideas that could help out??

[Necrovarius]

What have you tried so far?

Being his first PC, is this a fresh install? What are the components and are they compatible. What about the power supply?

[Mickeysgun]

1 minute ago, Necrovarius said:

What have you tried so far?

Being his first PC, is this a fresh install? What are the components and are they compatible. What about the power supply?

yes its a fresh install of windows, ive just added the parts list to the original post

 

[Spotty]

7 minutes ago, Mickeysgun said:

I just helped my friend build his first PC and Windows keeps rebooting.

Can you list the parts used in the build?
When does the reboot occur? Randomly, or only while performing certain tasks (ie while gaming)?
Go through and check that all of the power cables are properly inserted. If you still have trouble take everything out of the case and only plug in the essential components and see if it still reboots.

[Vishera]

4 minutes ago, Mickeysgun said:

yes its a fresh install of windows, ive just added the parts list to the original post

 

Is it a fresh install of Windows 7 by chance?

[Mickeysgun]

OK so what I have tried to far:

 

• Changed motherboard to brand new factory one

• Reseated CPU and attached the CPU cooler

• Removed all extra case stand-points and re-inserted motherboard to case to rule out the case shorting the board

• Added F-panel connectors to motherboard correctly, checking polarity from the MB manual to make sure they were in the correct way

• Added PSU connectors to motherboard and plugged in the rest of the USB F-panel connectors to motherboard and connected up case fans 

• Added graphics card and to top PCIe slot and plugged into PSU and DPort cable to monitor 

• Added keyboard and mouse to USB ports

• Left wireless card out for the time-being as it kept cause BSOD with different driver errors

• Reloaded latest windows 10 pro 

 

1. Initially had trouble with BSOD, according to event viewer logs it was coming from the PCI slot and was a driver error - different BSOD messages also showed different driver errors. Eventually windows crashed completely and was unable to repair so reloaded windows after removing Wireless Card from case/MB.

2. Was able to load windows ok and installed the latest drivers for graphics card from NVIDIA and latest intel wireless drivers for the wireless card, this stopped the BSOD after reinstalling wireless card to case

3. Windows update said no updates were available, checking on the AORUS Gigabit utility for the motherboard it said there were no updated needed (unsure of this as haven’t used Gigabit boards before) so still could be driver issues.

4. Computer no longer BSOD, instead hangs randomly and then the BIOS splash screen appears and windows starts again - happens randomly and every 5/10 minutes. Event viewer logs don’t seem to show anything for these crashes or any errors.

5. BIOS is on compatible version for the CPU but not on latest, will need to try updating BIOS to latest version 

6. Will also need to try removing F-Panel connectors from MB and testing to ensure nothing from the case is tripping the soft reset on the motherboard (which is what it looks like as case fans/LEDs do not turn off so power is still being distributed.)

7. Still thinking it could be a driver problem, will need to clear Event Viewer logs and wait for next crashes to occur to check if anything is written to the logs.

8. Tried swapping wall sockets for PSU from power strip to dedicated wall outlet to rule out any PSU lacking power problems - issue continued

[Mickeysgun]

Nah, it's windows 10

 

[Necrovarius]

Can you try the PC with a different Known Good GPU? 

Also, Ram can do strange things, if you can run a RAM Test, I suggest Memtest64

 

[Mickeysgun]

Issue solved. The PCIE wifi card seems to have been causing it.  Just took it out and we are issue free