Unable to log into Geforce Experience

[TigerClaw]

So yesterday for some strange reason. I am unable to log into Geforce Experience. It was working fine the day before. Oh and yesterday I got a brand new monitor hooked up. I doubt that had anything to do with it. Considering I tried every bit of troubleshooting. and nothing fixes it.

It won't log in with the Nvidia Account, Google or Facebook. I just keep getting the error message "We are unable to log you in at this time. Try again later."

 

Is this happening with anyone else? Not being able to log into Geforce Experience. I can't do the things like the optimizations or the Gamestream stuff.

[Randomizer23]

Just now, TigerClaw said:

So yesterday for some strange reason. I am unable to log into Geforce Experience. It was working fine the day before. Oh and yesterday I got a brand new monitor hooked up. I doubt that had anything to do with it. Considering I tried every bit of troubleshooting. and nothing fixes it.

It won't log in with the Nvidia Account, Google or Facebook. I just keep getting the error message "We are unable to log you in at this time. Try again later."

 

Is this happening with anyone else? Not being able to log into Geforce Experience. I can't do the things like the optimizations or the Gamestream stuff.

I would contact their support team.

[TigerClaw]

Just now, Randomizer23 said:

I would contact their support team.

I did a while ago. I was in chat with one. I did everything they asked. and nothing worked. They will email sometime in 24 hours about this issue.

[Randomizer23]

1 minute ago, TigerClaw said:

I did a while ago. I was in chat with one. I did everything they asked. and nothing worked. They will email sometime in 24 hours about this issue.

Weird. Have no clue then. Maybe try to log in on their website and see if that works.

[TigerClaw]

Just now, Randomizer23 said:

Weird. Have no clue then. Maybe try to log in on their website and see if that works.

I can log into the website just find. I even tried changing the password. tried logging in with Google and or Facebook. I still get that error.

[Randomizer23]

Just now, TigerClaw said:

I can log into the website just find. I even tried changing the password. tried logging in with Google and or Facebook. I still get that error.

re install geforce experience I think I can recall having this issue when I upgraded my gpu. Idk y i remember that lol it just hit me

[TigerClaw]

Just now, Randomizer23 said:

re install geforce experience I think I can recall having this issue when I upgraded my gpu. Idk y i remember that lol it just hit me

Trust me. I reinstalled too. That didnt work either. I checked the Services. and the service is even running too.

[Randomizer23]

1 minute ago, TigerClaw said:

Trust me. I reinstalled too. That didnt work either. I checked the Services. and the service is even running too.

Thats really weird..... 1 sec lemme think

[TigerClaw]

2 minutes ago, Randomizer23 said:

Thats really weird..... 1 sec lemme think

Here's a screenshot of the error.

[TigerClaw]

I have some third party apps running. But they never interfered with Geforce Experience. It was all working fine the day before. Then yesterday I got myself a brand new monitor. hooked it up. Then when I wanted to go to Geforce Experience to run the optimizations. Is when I noticed it wasn't logging in. So I have tried everything.

[Randomizer23]

Just now, TigerClaw said:

I have some third party apps running. But they never interfered with Geforce Experience. It was all working fine the day before. Then yesterday I got myself a brand new monitor. hooked it up. Then when I wanted to go to Geforce Experience to run the optimizations. Is when I noticed it wasn't logging in. So I have tried everything.

Ok my last resort would be to try the old monitor sounds stupid but u never know with pc's

[TigerClaw]

Just now, Randomizer23 said:

Ok my last resort would be to try the old monitor sounds stupid but u never know with pc's

I'll have to shut down the PC. unplugged the 27" and just keep the 1080p monitor hooked up to see if that does anything. brb.

[Randomizer23]

Just now, TigerClaw said:

I'll have to shut down the PC. unplugged the 27" and just keep the 1080p monitor hooked up to see if that does anything. brb.

ok

[TigerClaw]

5 minutes ago, Randomizer23 said:

ok

That didn't work either.

[TigerClaw]

I also want to point out that I been connected to a VPN server which is NordVPN. Geforce Experience always worked with it. So I tried disconnecting from the VPN to see if that does anything. And nope. Same thing.

[kirashi]

1 hour ago, TigerClaw said:

I also want to point out that I been connected to a VPN server which is NordVPN. Geforce Experience always worked with it. So I tried disconnecting from the VPN to see if that does anything. And nope. Same thing.

Sounds like you've ruled out most hardware then, so I'd next try reinstalling Windows & then trying to sign in again. Alternatively, you could use another PC to try signing into the GeForce Experience app. Either way, what you're now trying to do is completely rule out software. If you can sign in on another PC or after reinstalling Windows, you will immediately know that there was something wrong with your installation.

[TigerClaw]

1 minute ago, kirashi said:

Sounds like you've ruled out most hardware then, so I'd next try reinstalling Windows & then trying to sign in again. Alternatively, you could use another PC to try signing into the GeForce Experience app. Either way, what you're now trying to do is completely rule out software. If you can sign in on another PC or after reinstalling Windows, you will immediately know that there was something wrong with your installation.

The only other PC I have is a Laptop. But that doesn't have Geforce in it.

[Princess Luna]

At this point I'd DDU in safe mode just to get rid of this GE install and do it again.

[TigerClaw]

Just now, Princess Luna said:

At this point I'd DDU in safe mode just to get rid of this GE install and do it again.

Already did that. Same issue. We are unable to log you in at this time. Try again later.

[kirashi]

2 minutes ago, TigerClaw said:

The only other PC I have is a Laptop. But that doesn't have Geforce in it.

Righto, so you'll want to find a friend with an nVidia card and test it on their PC. If you cannot login with your account, but your friend can, chances are there's a problem with your account not being able to authenticate in the app itself. If you can login OK, boom - you'll know you have a software issue on your PC that you'll probably end up spending more time troubleshooting than you would just reinstalling Windows, unless nVidia support gets back to you with a quick & easy solution.

[TigerClaw]

Just now, kirashi said:

Righto, so you'll want to find a friend with an nVidia card and test it on their PC. If you cannot login with your account, but your friend can, chances are there's a problem with your account not being able to authenticate in the app itself. If you can login OK, boom - you'll know you have a software issue on your PC you'll probably end up spending more time troubleshooting than you would just reinstalling Windows.

Umm. I don't really have anyone with a PC with a Geforce card around here. Its just me unfortunately.

[TigerClaw]

Ok I seemed to have fixed it. I uninstalled the NordVPN Client. Restarted the PC. Then tried to log into Geforce Experience and it finally worked.

 

So I then reinstalled the NordVPN Client to see if it still logs in. And low and behold. It still works. So apparently uninstalling NordVPN. Logging in. and then reinstalling NordVPN fixed it for me.