BSoD, Black Screen, Laggy Cursor on New PC (LOTS OF INFO INCLUDED)

[MatterLinx]

Hello,

 

I build my new PC about 3 weeks ago (specs listed below). I have been experiencing black screens and BSoDs quite often while doing just about anything on my PC. Also I got an artifact today while opening the League of Legends client - this is the only artifact I have seen thus far. Everything is stock, and I have tried numerous things to try and solve the problem. I tried updating my BIOS, reinstalling windows entirely, re-installing drivers using DDU, resetting all my BIOs settings, making sure my bios PCI were set to gen 3, and down-clocking my memory to 2666 MHz. I ran a GPU stress test for 30 mins and the temps never topped 85c. I ran a memory stability test for an hour using HCI memtest, and no issues were found. 

 

The specific blue screen code is VIDEO_SCHEDULER_INTERNAL_ERROR. Here is the link to the dump files and Performance Monitor Report:

https://drive.google.com/file/d/1_5jwGZ8CHB1uS6HM2FbpkuMUoIFkcnfe/view?usp=sharing

https://drive.google.com/file/d/1uUBeEmiakOgdZTPL0YnQN36K9LLixbSP/view?usp=sharing

 

The black screens that I get sometimes last for a couple seconds. Other times the screen goes black, my monitor loses input, media stops playing, and I need to restart my PC. I looked at the windows reliability report to see if it had picked it up, and it did. Here are some screenshots (ironically I got a BSoD while I was putting these together ), these were from yesterday:

 

 

Black Screen Crash

 

Other Black Screen Crash

 

VIDEO_SCHEDULER_INTERNAL_ERROR BSoD

 

Here is the full reliability history:

https://drive.google.com/file/d/1hjZbl_SUio1GlyK7lwcXbhblul3hDJA9/view?usp=sharing

 

Also, starting from yesterday, my cursor has been lagging around when I first boot my computer. When I open chrome or another application, then the lagging stops. I believe it has something to do with GPU utilization, but other than that I have no idea what could cause this... maybe someone has an explanation.

 

Thank you in advance!

 

Some Information:

• x64 Windows, full retail version
• Last installed Windows 2 weeks ago
• RYZEN 5 3600
• Sapphire Pulse RX 5700
• MSI B450 TOMAHAWK (I got this from micro center, on the box it said it was ready for Ryzen 3000 series)
• Corsair TXM Gold 550 W
• GPU Driver Version: 19.9.2
• RAM: Crucial Ballistix Sport LT 16 GB DDR4-3000 (BLS2K8G4D30AESBK)
• SSD: Crucial P1 1 TB M.2-2280 NVME
• MONITOR: Acer SB230 75 Hz

 

 

[Calamity1911]

19 minutes ago, MatterLinx said:

Hello,

 

I build my new PC about 3 weeks ago (specs listed below). I have been experiencing black screens and BSoDs quite often while doing just about anything on my PC. Also I got an artifact today while opening the League of Legends client - this is the only artifact I have seen thus far. Everything is stock, and I have tried numerous things to try and solve the problem. I tried updating my BIOS, reinstalling windows entirely, re-installing drivers using DDU, resetting all my BIOs settings, making sure my bios PCI were set to gen 3, and down-clocking my memory to 2666 MHz. I ran a GPU stress test for 30 mins and the temps never topped 85c. I ran a memory stability test for an hour using HCI memtest, and no issues were found. 

 

The specific blue screen code is VIDEO_SCHEDULER_INTERNAL_ERROR. Here is the link to the dump files and Performance Monitor Report:

https://drive.google.com/file/d/1_5jwGZ8CHB1uS6HM2FbpkuMUoIFkcnfe/view?usp=sharing

https://drive.google.com/file/d/1uUBeEmiakOgdZTPL0YnQN36K9LLixbSP/view?usp=sharing

 

The black screens that I get sometimes last for a couple seconds. Other times the screen goes black, my monitor loses input, media stops playing, and I need to restart my PC. I looked at the windows reliability report to see if it had picked it up, and it did. Here are some screenshots (ironically I got a BSoD while I was putting these together ), these were from yesterday:

 

 

Black Screen Crash

 

Other Black Screen Crash

 

VIDEO_SCHEDULER_INTERNAL_ERROR BSoD

 

Here is the full reliability history:

https://drive.google.com/file/d/1hjZbl_SUio1GlyK7lwcXbhblul3hDJA9/view?usp=sharing

 

Also, starting from yesterday, my cursor has been lagging around when I first boot my computer. When I open chrome or another application, then the lagging stops. I believe it has something to do with GPU utilization, but other than that I have no idea what could cause this... maybe someone has an explanation.

 

Thank you in advance!

 

Some Information:

• x64 Windows, full retail version
• Last installed Windows 2 weeks ago
• RYZEN 5 3600
• Sapphire Pulse RX 5700
• MSI B450 TOMAHAWK (I got this from micro center, on the box it said it was ready for Ryzen 3000 series)
• Corsair TXM Gold 550 W
• GPU Driver Version: 19.9.2
• RAM: Crucial Ballistix Sport LT 16 GB DDR4-3000 (BLS2K8G4D30AESBK)
• SSD: Crucial P1 1 TB M.2-2280 NVME
• MONITOR: Acer SB230 75 Hz

 

 

I was getting almost this same exact error on my first Ryzen build, and it came down to RAM Compatibility. 

Granted, it was 1st gen (R5 1600) which was a LOT more picky about RAM, but I went to the website for your mobo and the ram is not listed in the compatibility list. Otherwise I Would say a graphics card driver or physical graphics card issue. 

[MatterLinx]

4 minutes ago, Calamity1911 said:

I was getting almost this same exact error on my first Ryzen build, and it came down to RAM Compatibility. 

Granted, it was 1st gen (R5 1600) which was a LOT more picky about RAM, but I went to the website for your mobo and the ram is not listed in the compatibility list. Otherwise I Would say a graphics card driver or physical graphics card issue. 

If the RAM is not listed on the compatibility list, that just means the manufacture has not created a profile for it right? If I create a custom profile for the ram I got, will it fix the issue assuming that the RAM is the culprit?

[Calamity1911]

2 minutes ago, MatterLinx said:

If the RAM is not listed on the compatibility list, that just means the manufacture has not created a profile for it right? If I create a custom profile for the ram I got, will it fix the issue assuming that the RAM is the culprit?

It means it is not guaranteed it will work with the motherboard. Most RAM is universal, but at least for me, after I returned and replaced with some known compatible ram, it worked

 

**EDIT**

I might not have been clear, RAM profiles are completely up to the user to make, besides XMP. XMP is done by the RAM manufacturer.