Online Selling Questions

[tjrose91]

Does anyone know a better place than ebay to sell used goods that actually work 

had a buyer scam me saying the CPU i sold him didnt work and he stated almost 24hrs before

he filed a claim that he bought a defective motherboard and ebay forced me to accept the item back

 

would like to find a better site to sell stuff or if anyone wants to buy it i will sell it via paypal or facebook market place

[LogicalDrm]

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You will always come across scammers when doing it over distance. Best option is to only accept F2F deals. Or do very extensive documentation to prove your side. And even then you take a risk with shipping being factor.

 

Many if not all payment services side with buyer more often than with seller.

[tjrose91]

9 hours ago, LogicalDrm said:

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You will always come across scammers when doing it over distance. Best option is to only accept F2F deals. Or do very extensive documentation to prove your side. And even then you take a risk with shipping being factor.

 

Many if not all payment services side with buyer more often than with seller.

thats the sad part even when the buyer already said he bought a bad MB

[shaz2sxy]

Thats the thing with eBay. Ive sold phones which have worked perfectly but then returned cause they had changed there mind. Who The buyer has a lot of protection so there is always that risk

[harryk]

Doesn't sound like a scam to me. The buyer asked you kindly if you would accept a return and explained the situation. I guess that the buyer purchased both the motherboard and CPU at the same time obviously planning to use them together. The motherboard turned out to be a dud, and without the motherboard they have no use for the CPU and no way to test it.

 

Technically speaking I see nothing that obligates you to accept the return (unless the listing stated you accept returns). However you could be a kind person and accept the return and simply list the CPU for sale again. Also a good way to avoid going through the time consuming eBay claims process. Slightly annoying but nothing lost.

[Calling John]

i just sell on facebook marketplace

[Anomnomnomaly]

21 hours ago, tjrose91 said:

Does anyone know a better place than ebay to sell used goods that actually work 

had a buyer scam me saying the CPU i sold him didnt work and he stated almost 24hrs before

he filed a claim that he bought a defective motherboard and ebay forced me to accept the item back

 

would like to find a better site to sell stuff or if anyone wants to buy it i will sell it via paypal or facebook market place

 

Get yourself an infra-red marker and a torch/blacklight, and mark the items you sell... take pictures of them before you send them.  If they try it on and ebay say they've got to send the item back... You take pics of what they send back and see if it's got the mark on it.  Post those to prove to ebay they're trying to scam you... and also file a report with the police.

 

Under no circumstances tell the buyer you have marked the item until after you have it returned... Once you have proof they're scamming you... you can suggest they retract their claim and it will go no further, or they can deal with the police for fraud.

 

[Andreas Lilja]

eBay has been hell for sellers for quite a while.

[Andreas Lilja]

7 hours ago, harryk said:

Technically speaking I see nothing that obligates you to accept the return (unless the listing stated you accept returns). 

eBay has buyer protection even if you state you don't accept returns.

[harryk]

1 hour ago, Andreas Lilja said:

eBay has buyer protection even if you state you don't accept returns.

That only kicks in if the buyer submits a claim which doesn't seem to be the case here. If there is nothing wrong with the item and the seller doesn't accept returns then the buyer cannot freely return the item. That is eBay policy. However nothing stops buyers from making something up and submitting a claim, whereafter the buyer is most likely to win. Thus it's typically easier to just accept returns when asked as long as the buyer understands they have to pay for return shipping.

[tjrose91]

On 10/3/2019 at 6:55 PM, Anomnomnomaly said:

 

Get yourself an infra-red marker and a torch/blacklight, and mark the items you sell... take pictures of them before you send them.  If they try it on and ebay say they've got to send the item back... You take pics of what they send back and see if it's got the mark on it.  Post those to prove to ebay they're trying to scam you... and also file a report with the police.

 

Under no circumstances tell the buyer you have marked the item until after you have it returned... Once you have proof they're scamming you... you can suggest they retract their claim and it will go no further, or they can deal with the police for fraud.

 

that actually seems like a good idea in general

[Paul Rudd]

On 10/2/2019 at 10:37 PM, tjrose91 said:

had a buyer scam me saying the CPU i sold him didnt work and he stated almost 24hrs before he filed a claim that he bought a defective motherboard and ebay forced me to accept the item back

eBay would have actually sided with the seller because the CPU is clearly as described. No other way the buyer could file any claim. The motherboard was defective, not the CPU. Unless the seller sold the motherboard too, it's not the fault of the seller. Thus the seller is not obligated to accept any return if shown in listing that they don't accept returns.

[dizmo]

Reddit Hardware Swap is a good place to go. Otherwise, as others have said, local is usually best.

On 10/3/2019 at 11:21 AM, harryk said:

Doesn't sound like a scam to me. The buyer asked you kindly if you would accept a return and explained the situation. I guess that the buyer purchased both the motherboard and CPU at the same time obviously planning to use them together. The motherboard turned out to be a dud, and without the motherboard they have no use for the CPU and no way to test it.

 

Technically speaking I see nothing that obligates you to accept the return (unless the listing stated you accept returns). However you could be a kind person and accept the return and simply list the CPU for sale again. Also a good way to avoid going through the time consuming eBay claims process. Slightly annoying but nothing lost.

You make it sound like it's free to sell on eBay. If he just accepted it back, he'd be responsible for shipping, as well as refunding the original shipping he paid.

There's no "nice guy" thing about this; it's screwing the seller over, plain and simple.

[harryk]

13 hours ago, dizmo said:

Reddit Hardware Swap is a good place to go. Otherwise, as others have said, local is usually best.

You make it sound like it's free to sell on eBay. If he just accepted it back, he'd be responsible for shipping, as well as refunding the original shipping he paid.

There's no "nice guy" thing about this; it's screwing the seller over, plain and simple.

That's not how it works. If the buyer requests a return and you accept, the buyer pays return shipping, original shipping costs are not refunded, and selling fees are not applied. The only thing that is lost is time. If the buyer does not accept this, let them make a claim.