VGA Led on motherboard on, no post

[Cea]

Hi all,

 

Yesterday I finished a new build for my gf, and the pc worked fine.

 

However today, while she was transferring files from her old laptop to the pc, it crashed and won't boot now. When booting, the VGA check LED lights up, and nothing else happens.

 

Specs:

Aorus x570 Ultra
R7 3700X

32gb (2x 16) 3200 MHz Hyperx RGB memory

RX 5700 XT Red Devil

Cooler master 750W PSU

 

Reseating the GPU didn't help.

[nayman898]

2 hours ago, Cea said:

Hi all,

 

Yesterday I finished a new build for my gf, and the pc worked fine.

 

However today, while she was transferring files from her old laptop to the pc, it crashed and won't boot now. When booting, the VGA check LED lights up, and nothing else happens.

 

Specs:

Aorus x570 Ultra
R7 3700X

32gb (2x 16) 3200 MHz Hyperx RGB memory

RX 5700 XT Red Devil

Cooler master 750W PSU

 

Reseating the GPU didn't help.

did you try a different PCIE slot? make sure you are using the proper PCIE x16 slot instead of the x8, shouldn't cause any issues but a sidenote

 

[Cea]

2 minutes ago, nayman898 said:

did you try a different PCIE slot? make sure you are using the proper PCIE x16 slot instead of the x8, shouldn't cause any issues but a sidenote

 

Hi, 

 

Thank you for your contribution!

By now we tried:

- Different PCIe slot

- Trying different slots for RAM

- Trying booting without the GPU to see what happens

- Clearing CMOS

 

Nothing helped. We are not in position right now to try the GPU in a different system, nor try a different GPU in this system.

[nayman898]

15 hours ago, Cea said:

Hi, 

 

Thank you for your contribution!

By now we tried:

- Different PCIe slot

- Trying different slots for RAM

- Trying booting without the GPU to see what happens

- Clearing CMOS

 

Nothing helped. We are not in position right now to try the GPU in a different system, nor try a different GPU in this system.

Hmm, I would say update bios but that's clearly not possible... This isn't the first I've seen with this happening on ryzen 3700x... I'm a huge AMD can but idk if it's MB or CPU. If you're at all able to procure another gpu and get it to work, update the bios immediately as it could be something wrong with the MBs shipped bios

[nayman898]

Just now, nayman898 said:

Hmm, I would say update bios but that's clearly not possible... This isn't the first I've seen with this happening on ryzen 3700x... I'm a huge AMD can but idk if it's MB or CPU. If you're at all able to procure another gpu and get it to work, update the bios immediately as it could be something wrong with the MBs shipped bios

Unfortunately there is no onboard video with the 3700x so you need a gfx card. Would you be able to provide a picture of the system from the side panel view?

[Cea]

19 hours ago, nayman898 said:

Unfortunately there is no onboard video with the 3700x so you need a gfx card. Would you be able to provide a picture of the system from the side panel view?

Hey,

 

Last night we tried my GPU in her system, and the system booted without issues. We used DDU to uninstall all drivers, however, that didn't help with her GPU. Tonight we will try her GPU in my system to see if the GPU is the problem.

[nayman898]

16 hours ago, Cea said:

Hey,

 

Last night we tried my GPU in her system, and the system booted without issues. We used DDU to uninstall all drivers, however, that didn't help with her GPU. Tonight we will try her GPU in my system to see if the GPU is the problem.

It wouldn't be drivers, try BIOS. Drivers only matter if it POSTs

 

[Cea]

10 hours ago, nayman898 said:

It wouldn't be drivers, try BIOS. Drivers only matter if it POSTs

 

We contacted the support from powercolor and they suggested we RMA the card, so we will be following up on their advice.

 

Thank you for chipping in however!