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Do you think MSI will honor the warranty even if the void sticker is broken.

Mnky313
By Mnky313
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I have an MSI RX 480 (30 months old) that I was using as an eGPU for a while (it's not really used for gaming funnily enough, it's mainly just used to get 4 digital display outs (the laptop can only do 2 digital/1 analog.)) Yesterday I was sitting there watching YouTube when the PSU powering the card just shut off and after a bunch of testing the card has a short somewhere (0 resistance between 12V and ground on the PCIe power connector) and will shut off any PSU it's connected to, I tried cleaning out the card but it made no difference so I contacted MSI (because they have a 36 month warranty of GPUs) but I'm curious if they will still honor it with the void sticker damaged. (I know they aren't legal in the US anyway so I'll probably just bug them if they say they can't honor it because of the sticker, but they technically only have to offer a 1 year warranty in the US anyway so they could just say that.

why no dark mode?
Current:

Asus ROG Flow Z13 (GZ301ZE):
- CPU: i9-12900H @ Up to 5.0GHz all core
- dGPU: RTX 3050 Ti 4GB

- eGPU: Radeon 6850m XT XGm 16GB
- RAM: 16GB (8x2GB) @ 5200MTs

- Storage: 1TB NVMe SSD, 1TB MicroSD
- Display: Internal 1200p@120Hz, Asus ROG XG-17 1080p@240Hz (G-Sync), Gigabyte M32U 4k@144Hz (G-Sync), External Laptop panel (LTN173HT02) 1080p@120Hz, Asus VG248QE 1080p@144hz

Watercooled Eluktronics THICC-17 (Clevo X170SM-G):
- CPU: i9-10900k @ 4.9GHz all core
- GPU: RTX 2080 Super (Max P 200W)
- RAM: 32GB (4x8GB) @ 3200MTs

- Storage: 512GB HP EX NVMe SSD, 2TB Silicon Power NVMe SSD
- Displays: Internal 1080p@300Hz

Custom Game Server:

- CPUs: Ryzen 9 9900X

- RAM: 128GB (4x32GB) DDR5 @ whatever it'll boot at xD (I think it's 3600MTs)

- Storage: 2x 1TB WD Blue NVMe SSD in RAID 1, 4x 10TB HGST Enterprise HDD in RAID Z1

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Those warranty stickers are illegal in the United States so they have to accept it as long as you didnt cause the damage or issue with the GPU. 

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If you live in the USA, Warranty Void stickers are not enforceable, I think it is called the Magnuson Moss Warranty Act. You should be ok.

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1 minute ago, Skiiwee29 said:

Those warranty stickers are illegal in the United States so they have to accept it as long as you didnt cause the damage or issue with the GPU. 

Ok, no I didn't. I opened it up to clean it after it stopped working, I also looked over it and don't see any physical damage to the card.

why no dark mode?
Current:

Asus ROG Flow Z13 (GZ301ZE):
- CPU: i9-12900H @ Up to 5.0GHz all core
- dGPU: RTX 3050 Ti 4GB

- eGPU: Radeon 6850m XT XGm 16GB
- RAM: 16GB (8x2GB) @ 5200MTs

- Storage: 1TB NVMe SSD, 1TB MicroSD
- Display: Internal 1200p@120Hz, Asus ROG XG-17 1080p@240Hz (G-Sync), Gigabyte M32U 4k@144Hz (G-Sync), External Laptop panel (LTN173HT02) 1080p@120Hz, Asus VG248QE 1080p@144hz

Watercooled Eluktronics THICC-17 (Clevo X170SM-G):
- CPU: i9-10900k @ 4.9GHz all core
- GPU: RTX 2080 Super (Max P 200W)
- RAM: 32GB (4x8GB) @ 3200MTs

- Storage: 512GB HP EX NVMe SSD, 2TB Silicon Power NVMe SSD
- Displays: Internal 1080p@300Hz

Custom Game Server:

- CPUs: Ryzen 9 9900X

- RAM: 128GB (4x32GB) DDR5 @ whatever it'll boot at xD (I think it's 3600MTs)

- Storage: 2x 1TB WD Blue NVMe SSD in RAID 1, 4x 10TB HGST Enterprise HDD in RAID Z1

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3 minutes ago, Mnky313 said:

Ok, no I didn't. I opened it up to clean it after it stopped working, I also looked over it and don't see any physical damage to the card.

you should be fine with sending the card for an RMA, file a complaint with the FTC if they insist on not repairing the card because of the sticker.

CPU: AMD Ryzen 5 5600X Heatsink: Gelid Phantom Black GPU: Palit RTX 3060 Ti Dual RAM: Corsair DDR4 2x8GB 3000Mhz mobo: Asus X570-P case: Fractal Design Define C PSU: Superflower Leadex Gold 650W

 

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3 minutes ago, Herman Mcpootis said:

you should be fine with sending the card for an RMA, file a complaint with the FTC if they insist on not repairing the card because of the sticker.

Ok, do you know if their online RMA thing will send an email as confirmation, I haven't gotten anything (not even a 'your request has been received' email)

Edit: It's in spam, I checked Promotions and social but forgot about Spam!

why no dark mode?
Current:

Asus ROG Flow Z13 (GZ301ZE):
- CPU: i9-12900H @ Up to 5.0GHz all core
- dGPU: RTX 3050 Ti 4GB

- eGPU: Radeon 6850m XT XGm 16GB
- RAM: 16GB (8x2GB) @ 5200MTs

- Storage: 1TB NVMe SSD, 1TB MicroSD
- Display: Internal 1200p@120Hz, Asus ROG XG-17 1080p@240Hz (G-Sync), Gigabyte M32U 4k@144Hz (G-Sync), External Laptop panel (LTN173HT02) 1080p@120Hz, Asus VG248QE 1080p@144hz

Watercooled Eluktronics THICC-17 (Clevo X170SM-G):
- CPU: i9-10900k @ 4.9GHz all core
- GPU: RTX 2080 Super (Max P 200W)
- RAM: 32GB (4x8GB) @ 3200MTs

- Storage: 512GB HP EX NVMe SSD, 2TB Silicon Power NVMe SSD
- Displays: Internal 1080p@300Hz

Custom Game Server:

- CPUs: Ryzen 9 9900X

- RAM: 128GB (4x32GB) DDR5 @ whatever it'll boot at xD (I think it's 3600MTs)

- Storage: 2x 1TB WD Blue NVMe SSD in RAID 1, 4x 10TB HGST Enterprise HDD in RAID Z1

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Just now, Mnky313 said:

Ok, do you know if their online RMA thing will send an email as confirmation, I haven't gotten anything (not even a 'your request has been received' email)

i didn't have to RMA anything directly to MSI before so you'll need to ask someone else on this.

CPU: AMD Ryzen 5 5600X Heatsink: Gelid Phantom Black GPU: Palit RTX 3060 Ti Dual RAM: Corsair DDR4 2x8GB 3000Mhz mobo: Asus X570-P case: Fractal Design Define C PSU: Superflower Leadex Gold 650W

 

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2 minutes ago, Mnky313 said:

Ok, do you know if their online RMA thing will send an email as confirmation, I haven't gotten anything (not even a 'your request has been received' email)

How long has it been since your RMA request?

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System specs:
Asus Prime X370 Pro - Custom EKWB CPU/GPU 2x360 1x240 soft loop - Ryzen 1700X - Corsair Vengeance RGB 2x16GB - Plextor 512 NVMe + 2TB SU800 - EVGA GTX1080ti - LianLi PC11 Dynamic
 

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1 minute ago, knightslugger said:

How long has it been since your RMA request?

not long, like 24 hours. Just surprised there wasn't a confirmation email (but I found it in spam).

why no dark mode?
Current:

Asus ROG Flow Z13 (GZ301ZE):
- CPU: i9-12900H @ Up to 5.0GHz all core
- dGPU: RTX 3050 Ti 4GB

- eGPU: Radeon 6850m XT XGm 16GB
- RAM: 16GB (8x2GB) @ 5200MTs

- Storage: 1TB NVMe SSD, 1TB MicroSD
- Display: Internal 1200p@120Hz, Asus ROG XG-17 1080p@240Hz (G-Sync), Gigabyte M32U 4k@144Hz (G-Sync), External Laptop panel (LTN173HT02) 1080p@120Hz, Asus VG248QE 1080p@144hz

Watercooled Eluktronics THICC-17 (Clevo X170SM-G):
- CPU: i9-10900k @ 4.9GHz all core
- GPU: RTX 2080 Super (Max P 200W)
- RAM: 32GB (4x8GB) @ 3200MTs

- Storage: 512GB HP EX NVMe SSD, 2TB Silicon Power NVMe SSD
- Displays: Internal 1080p@300Hz

Custom Game Server:

- CPUs: Ryzen 9 9900X

- RAM: 128GB (4x32GB) DDR5 @ whatever it'll boot at xD (I think it's 3600MTs)

- Storage: 2x 1TB WD Blue NVMe SSD in RAID 1, 4x 10TB HGST Enterprise HDD in RAID Z1

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1 minute ago, Mnky313 said:

not long, like 24 hours. Just surprised there wasn't a confirmation email (but I found it in spam).

the 'ol spam box strikes again.

[FS][US] Corsair H115i 280mm AIO-AMD $60+shipping

 

 

System specs:
Asus Prime X370 Pro - Custom EKWB CPU/GPU 2x360 1x240 soft loop - Ryzen 1700X - Corsair Vengeance RGB 2x16GB - Plextor 512 NVMe + 2TB SU800 - EVGA GTX1080ti - LianLi PC11 Dynamic
 

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