I purchased a new modem to avoid the dreaded puma 6 chip, and my internet has been tanking ever since.

[JT3ssbm]

router: netgear nighthawk X6 r8000

former modem: cm700

new (problem) modem: netgear cm1000

 

So I did a test on DLSR reports that revealed to me that I had issues with my connection due to the infamous puma chip. I didn't notice much of an issue but I wanted to get a new modem anyways, so I decided to splurge for a nice modem. Upon calling my ISP to activate my modem nothing has been the same. I get random issues with ping spikes in games, people in my house complain all the time due to buffering and connectivity issues. I tried factory resetting the router and updating the firmware and also resetting the modem. No dice. Confused on what to do or what settings I should try to tweak.

 

Things I've tried:

-replacing ethernet and lan cables

-firmware update on router

-turning off all wireless interference 

-checking for wireless neighbor bandwidth leeches on connected devices tab

-calling ISP checking for possible maintenance or outages

 

Any help would be really appreciated as I am very sad having had a super reliable connection up until now. 

[Donut417]

7 hours ago, JT3ssbm said:

cm700

Im pretty sure ALL 32 channel Docsis 3.0 modems have the Puma 6 chip in them. Thats why if some one wants a 32 channel modem we tend to suggest just going Docsis 3.1.