Corsair H115i Platinum not showing in iCue nor Corsair Link + Device descriptor request failed

[HD127]

I've bought a H115i that just arrived yesterday, I've mounted the radiator on the front part of the case, followed accurately the manual that Corsair provided me. When first I turned on the PC:

• the fans were working, so did the pump and the leds,
• when first I opened iCue i noticed that the software hasn't detected the pump while I did connect it with the usb 2.0 header to microUSB

I checked on drive manager and I found out that the USB was marked with a yellow triangle with an exclamation mark with the tag "Device descriptor request failed". I spent hours trying to figure out a way to fix it looking in various forums but zero results...

(I have 2 other ML120 white fans on the top and back of the case and I don't have any USB Hubs such as Commander pro or NZXT Hub)

Thanks in advance to those willing to help me. It means a lot! 

[Ben17]

45 minutes ago, HD127 said:

I've bought a H115i that just arrived yesterday,

https://forum.corsair.com/v3/showthread.php?t=170248&t=170248

might be some use

try uninstalling then reinstalling the driver?