New Buiiild with a lot of Bluescreen issues

Danielmd92 · August 30, 2019

Hi everyone

I bought a new rig from amazon and it arrived 3 days ago. I built it and booted it up to the bios and it recognized everything, but when i tried installing Windows 10 via usb i got the Aourus logo then a blue screen. The error I got here was MACHINE CHECK EXCEPTION.

After that I took it to a technician he did all sorts of troubleshooting, ram were working fine. We tried booting it up with an i3 8th gen and it booted up correctly. After that i had the idea of updating the bios to see if it would work and it did. We updated it to the 10b version. (https://www.gigabyte.com/Motherboard/Z390-AORUS-MASTER-rev-10/support#support-dl-bios)

I went back home installed steam, antivirus and normal programs. A couple of hours later, the blue screens came back but this time 5 different ones. I tried both ram stick separately it kept giving a blue screen. Here's a list of the errors I on this point:

Critical process died
KMODE exception not handled
KMODE exception not handled with an error below it saying "ntfs.sys"
Page fault in non paged area
Bugcode NDIS driver

I spoke with some friends who own pc businesses and they say its the MB but the technician that helped me says its the CPU. I have until the 11 of September to return whats faulty, I'm living in Colombia, south america. So I would need to send whats bad asap.

Thank you all you for taking the time to read this. Here are the specs of the new build

i7 9700k
z390 Aorus Master
G.SKILL TridentZ RGB Series 16GB (2 x 8GB)
Samsung 970 EVO 500gb
Seasonic FOCUS plus 850 gold
CORSAIR HYDRO Series H150i PRO RGB
WD Black 2TB Performance

edit1: I forgot to mention that when I took it home and it worked. I stressed test the pc with aida64 for 30 minutes and nothing happend. It didnt crash cpu temps where at 63c avg with 4.6 avg clock speed.