Built pc not booting after shipped internationally

[Macuhvelli]

I built a pc for my friend and shipped it to Japan from Uinted States, when it arrived it does not boot at all, the fans are not spinning for both the cpu cooler and system fans but the motherboard on board rgb is lit up, the RAM is non-RGB

Before shipping i made some tests:

a. overclocked it at 3.8Ghz stable

b. run some cinebench R15 at oc and it was stable

c. I ran prime95 for 30 minutes and it was stable

d. I ran Aida64 for 30minutes and it was stable

e. I played games Overwatch and PUBG for 5 hours everyday for a week with good fps and no problems

f. Windows 10 pro and put the power management settings to high performance

 

system specs for reference:

a. ryzen 5 1600

b. deepcool gammaxx 400 cpu cooler

c. 16gb ddr4 3000 (non-rgb RAMs)

d. asus tuf b450m pro gaming

e. 500gb samsung 860 evo

f. 1tb hdd

g. 600w evga psu (80 certified)

h. MSI RX580 4gb

i. thermaltake versa h17 (non tg)

j. 2 intake 120mm fans and 1 exhaust 120mm fan at the back

 

my friend made some basic troubleshooting and still failed to boot

here are the troubleshooting done:

a. re seated the power cables on the motherboard, specifically the cpu power and the 24pin motherboard power, and storage power cables

b. re seated the RAM sticks and tested each by just plugging one by one the RAM sticks to test boot

c. cleared the cmos

d. changed the cmos battery

e. shorted the front panel pins' power switch

f. tested the psu via paperclip test and the psu was working fine

 

since my friend does not have extra spare parts to test on his system, we suspected that the either the cpu or motherboard has failed based on the tests made..

 

I am wondering if theres any more tests needed to be checked or should my friend send it to a professional to check it? (my friend is not pc enthusiast and just followed the guides i showed him from youtube and some other websites for basic troubleshooting)

 

Thanks for the help!

[Stormseeker9]

Japan is on 100V, not sure if that is causing your mates issues.

[Macuhvelli]

1 hour ago, Stormseeker9 said:

Japan is on 100V, not sure if that is causing your mates issues.

is there any way that can be solved? or should he change his psu that is from japan?

[Fasauceome]

You took the proper precautions for shipping correct? What did you use to support the internal parts like cooler and GPU?

[Stormseeker9]

5 minutes ago, Macuhvelli said:

is there any way that can be solved? or should he change his psu that is from japan?

Well im not entirely sure. Couldn’t give you a definite answer

[Macuhvelli]

1 hour ago, Fasauceome said:

You took the proper precautions for shipping correct? What did you use to support the internal parts like cooler and GPU?

i used the box that came with the pc case to ship, as for internal parts, i used the bubble wraps around the parts and made sure everything inside is snugly

[Macuhvelli]

1 hour ago, Stormseeker9 said:

Well im not entirely sure. Couldn’t give you a definite answer

thanks! we will try to change the motherboard first

[Fasauceome]

Just now, Macuhvelli said:

i used the box that came with the pc case to ship, as for internal parts, i used the bubble wraps around the parts and made sure everything inside is snugly

If possible, he should take the cooler and GPU out and check for damages, and then reinstall them.

[Macuhvelli]

1 hour ago, Fasauceome said:

If possible, he should take the cooler and GPU out and check for damages, and then reinstall them.

thanks! we will definitely try that