LETTER TO ASUS FOR ADDRESSING GL504 SERIES PROBLEMS [PLEASE SIGN]

[McCoy1989]

A letter from official RoG ASUS forums. ASUS ignores problem with GL504 series, lots of people struggle with thermals and performance; - all of this problems can be solved by fixing and updating BIOS. Which ASUS is not doing; - all ASUS employees which i contacted staying same position: ignore. 

 

Please sign the petition, to let ASUS know that it's absolutely inappropriate to leave product introduced less than 1 year ago WITHOUT SUPPORT

 

Petition on CHANGE.ORG

 

Dear ASUS employees,
I will provide detailed explanation of possible solutions that users of GL504 encountered. 

On behalf of GL*04** owners community i kindly ask to take a very close look on information below, and provide support for ASUS consumers with your products.

Firstly, please understand that we are LOYAL CONSUMERS of ASUS RoG brand. 
We're not offensive, but we act with integrity and ask to eventually solve problems with cooling system of GL series book under which they struggle from GL*02 generation. We did a lot of test, executed thousands of experiments and successfully obtained and diagnosed the issues with your products.

I ask you to provide following fixes in further BIOS update:

1. FIX fan curve to eliminate any possible stuttering lags and freezes, fans are not correctly synchronized with temps - so they "delay" while adjusting to current temps. Due limited possibilities of adjustments that can be made in BIOS - we are not able solve this problem by ourselfs.
2. Adjust temperature thresholds: GPU and CPU to eliminate possible BiDirectional throttling triggering (BDPROCHOT).
3. Solve problem with Nahimic service, loss of sound. It's creepy, sick problem!
4. Come to your official RoG Forum, and join dialogue: we are eager to help you make your products better.

Above are ESSENTIAL issues to be fixed. 

Following non-critical updates:

(!) Picture distorted picture while external monitor connected in "Monitor Only Mode"

Followed below by OPTIONAL items that can be implemented:

1. Unlock manual fan control in RoG game center, which is used on baseline of "Overboost" mode to eliminate any possible risk of overheating. IMHO THERMALS MUST BE over noise.
2. Unlock XMP profiles options to make users able to use different RAM modules.
3. Hardcode undervolts for CPU and Cache voltages and GPU; - they GREATLY increase thermals and performance, but not solving fan issue, stuttering and lags - because fan curve is badly adjusted for all possible performance mods of GL-series.

IMHO, ASUS you're making brilliant products! But user, client, consumer values are ruined by this problems. Lack of communication and deaf ear to your community making situation even worse. I kindly ask to help us, people who spend their hard-earned money to enjoy your great products.

Thank you, we wish you very best.
 

I kindly ask EVERY OWNER of GL*04 series owners to sign this letter, and draw ASUS officials attention to this situation. 

Please reply, share, promote by any possible meant this message. This is only way to receive solution for problems and make ASUS products better.

[Guest]

Reminds me of street petitions who wave at you, then I wave back as I walk past and don't sign.

[Arika]

i don't mean to burst your bubble, but I've never heard of a change.org petition ever being successful when it comes to stuff like this causing the company to actually implement a change, if they even acknowledge it.

[Princess Luna]

2 hours ago, McCoy1989 said:

Firstly, please understand that we are LOYAL CONSUMERS of ASUS RoG brand. 

Then you don't understand why ASUS ignores y'all... ASUS took the Razer route long ago, they do not sell 'premium' products, no... they sell entry level stuff at an overpriced for the right of carrying RoG branding.

[GoldenLag]

3 hours ago, McCoy1989 said:

Firstly, please understand that we are LOYAL CONSUMERS of ASUS RoG brand. 

misstake nr 1: you are loyal to a brand

 

mistake nr 2: you are attempting to change through asking them instead of not buying their stuff.

[McCoy1989]

2 hours ago, Princess Cadence said:

Then you don't understand why ASUS ignores y'all... ASUS took the Razer route long ago, they do not sell 'premium' products, no... they sell entry level stuff at an overpriced for the right of carrying RoG branding.

I'm pretty fine with build quality of ASUS (after MSI).

 

Razer, however - provides adequate support.

[Spotty]

What the hell is a GL504?

 

4 hours ago, McCoy1989 said:

We're not offensive, but we act with integrity and ask to eventually solve problems with cooling system of GL series book under which they struggle from GL*02 generation. We did a lot of test, executed thousands of experiments and successfully obtained and diagnosed the issues with your products.

You did thousands of experiments? (X) Doubt

 

If the product is broken just RMA it, and keep RMA'ing it until they fix the issue.

[GoldenLag]

5 minutes ago, Spotty said:

If the product is broken just RMA it, and keep RMA'ing it until they fix the issue.

good consumer protections allow you to do this 5 years after buying it. (if its a design fault that hinders its usage and not a wear and tear issue)

 

like if you know this, you can make it very painful for a company to not rectify the issues. (hence me wanting to buy apple products and surface products just to do that)

[soldier_ph]

No, this is LTT

 

Hello ? Is this the crusty crab ?

No, this is Patrick !

 

(Sorry, this meme just came to mind)

[Salv8 (sam)]

10 hours ago, GoldenLag said:

good consumer protections allow you to do this 5 years after buying it.

Australia has 2 year consumer protection policy law that companys have to abide to, if they sell their products in Australia (online stores can get past this if their service doesn't have an Australian outpost or don't officially operate in Australia) they have to follow it, even if the product is discontinued they must continue providing support to devices that have yet to run out of their consumer protection status.

any company that fails to do this gets a fine, a really big fine. i have seen a Chinese company try (and fail) try and get around this by shipping their products to Australia then post it to the consumer, but when their device broke or needed repairs, they could refuse. what they didn't reliese was that they had a web server in Australia and it was under their company name, which legally meant that they operated in Australia and had to follow the laws (they never went the route of registering their business with the government but if it's a international or overseas company this is fine since they most likely have registration with another government), even though they never registered with the government, they still had to follow the laws due to this web server ownership. not only did they get a massive fine (for doing this for years!) they went out of business due to being unable to pay that much.

i have had the displeasure of using them but i got revenge at last... yay!

[McCoy1989]

18 hours ago, Spotty said:

What the hell is a GL504?

 

You did thousands of experiments? (X) Doubt

 

If the product is broken just RMA it, and keep RMA'ing it until they fix the issue.

ASUS position that product is not product - "just how it should work".

Last time i did RMA for ASUS it took me 95+ days, and i'm received NEW device with same problems.

Isn't it simpler to fix fan curve and voltages, release fixed BIOS than incur costs for RMA?

[Spotty]

3 minutes ago, McCoy1989 said:

Isn't it simpler to fix fan curve and voltages, release fixed BIOS than incur costs for RMA?

Yes... That's why if you keep RMA'ing it they will invest the time to fix the issue rather than keep handling RMAs
Even then they might just turn around and offer you a new/different model to replace it with.

[McCoy1989]

On 3/1/2019 at 9:17 AM, Spotty said:

Yes... That's why if you keep RMA'ing it they will invest the time to fix the issue rather than keep handling RMAs
Even then they might just turn around and offer you a new/different model to replace it with.

I'm NDA to tell what's up with ASUS NDA -> that's why i'm just asking to sign petition )

[Rune]

They already have your money. They aren't obligated to do anything else unless it involves user safety.

Should have done research before buying.