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Stuck on White LED when trying to Boot

Hey guys,

 

we're hopelessly stuck on trying to fix my buddies build.

here are the hardware components:

 

Motherboard: Asus RoG Strix z390-h Gaming

CPU: Intel i7 8700k

GPU: RoG Strix AMD Radeon Rx Vega 64

 

The issue:

When trying to boot the system with the GPU we get stuck at a white LED on the motherboard indicating a problem with the GPU. When we take the GPU out the system boots normally with no problems. Now to try and troubleshoot this problem we have switched out the power supply. We tried switching the GPU out to an RX vega 56. And we tried the configuration out with an EVGA z370 ftw with no success what so ever. Both GPUs work in my build. (Ryzen 5 2600x, Asus prime x470)

This has to lead me to believe that maybe it's just a compatibility issue with the CPU Motherboard and GPU in general. Although we did research compatibility to the best of our ability we are not really experts in custom pc building.

 

Any help would be very appreciated.

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@Santach

 

It shouldn't be an issue related to compatibility between CPU and GPU -- at least not in this day and age with modern PC components.

 

I would recommend that you check the version of the motherboard BIOS, and see if it is up-to-date.

If not, have that updated, and try again.

 

What brand and model power supplies did you try?

 

Since you mentioned both the Z390 and Z370 motherboard is having similar issues, there is a possibility that the problem is with the CPU.

  • Both motherboards don't work
  • Changing out the power supply did not help
  • Changing video cards did not resolve the problem
  • Both GPUs work in your Ryzen system

Intel Z390 Rig ( *NEW* Primary )

Intel X99 Rig (Officially Decommissioned, Dead CPU returned to Intel)

  • i7-8086K @ 5.1 GHz (still tweaking) -- i7-6800K
  • Gigabyte Z390 Aorus Master -- ASUS X99 Deluxe
  • Sapphire NITRO+ RX 5700 XT Special Edition -- 2x Sapphire NITRO R9-Fury in Crossfire
  • 32GB G.Skill TridentZ DDR4-3000 CL14 (16GB TridentZ RGB + 16GB Red/Black TridentZ)
  • SanDisk 480 GB SSD + 1TB Samsung 860 EVO + 1TB Intel 660p NVMe
  • EVGA SuperNOVA 850W P2 + Red/White CableMod Cables
  • Phanteks Enthoo Luxe Tempered Glass Edition
  • Ekwb Custom loop
  • Logitech G502 Proteus Spectrum + Corsair K70 (Red LED, anodized black, Cheery MX Browns)

Intel Z97 Rig (Secondary)

  • Intel i5-4690K 4.8 GHz
  • ASUS ROG Maximus VII Hero Z97
  • Sapphire Vapor-X HD 7950 EVGA GTX 1070 SC Black Edition ACX 3.0
  • 20 GB (8GB X 2 + 4GB X 1) Corsair Vengeance DDR3 1600 MHz
  • Corsair A50 air cooler  NZXT X61
  • Crucial MX500 1TB SSD + SanDisk Ultra II 240GB SSD + WD Caviar Black 1TB HDD + Kingston V300 120GB SSD [non-gimped version]
  • Antec New TruePower 550W EVGA G2 650W + White CableMod cables
  • Cooler Master HAF 912 White NZXT S340 Elite w/ white LED stips

AMD 990FX Rig (Decommissioned)

  • FX-8350 @ 4.8 / 4.9 GHz (given up on the 5.0 / 5.1 GHz attempt)
  • ASUS ROG Crosshair V Formula 990FX
  • 12 GB (4 GB X 3) G.Skill RipJawsX DDR3 @ 1866 MHz
  • Sapphire Vapor-X HD 7970 + Sapphire Dual-X HD 7970 in Crossfire  Sapphire NITRO R9-Fury in Crossfire *NONE*
  • Thermaltake Frio w/ Cooler Master JetFlo's in push-pull
  • Samsung 850 EVO 500GB SSD + Kingston V300 120GB SSD + WD Caviar Black 1TB HDD
  • Corsair TX850 (ver.1)
  • Cooler Master HAF 932

 

<> Electrical Engineer , B.Eng <>

<> Electronics & Computer Engineering Technologist (Diploma + Advanced Diploma) <>

<> Electronics Engineering Technician for the Canadian Department of National Defence <>

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What happens when you boot with the graphics card in but the display is hooked up to the motherboard instead?

I WILL find your ITX build thread, and I WILL recommend the SIlverstone Sugo SG13B

 

Primary PC:

i7 8086k (won) - EVGA Z370 Classified K - G.Skill Trident Z RGB - Force MP500 - Jedi Order Titan Xp - Hyper 212 Black (with RGB Riing flair) - EVGA G2 650W - Black and green theme, Razer brainwashed me.

Draws 400 watts under max load, for reference.

 

Linux Proliant ML150 G6:

Dual Xeon X5560 - 24GB ECC DDR3 - GTX 750 TI - old Seagate 1.5TB HDD - Dark moded Ubuntu (and Win7, cuz why not)

 

How many watts do I need? Seasonic Focus threadUserbenchmark (Et al.) is trash explained, PSU misconceptions, protections explainedgroup reg is bad

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36 minutes ago, fasauceome said:

What happens when you boot with the graphics card in but the display is hooked up to the motherboard instead?

When i boot from the motherbiard absolutely nothing happens. When i boot from the gpu output the monitor recognises a signal but just turns black. 

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1 hour ago, -rascal- said:

@Santach

 

It shouldn't be an issue related to compatibility between CPU and GPU -- at least not in this day and age with modern PC components.

 

I would recommend that you check the version of the motherboard BIOS, and see if it is up-to-date.

If not, have that updated, and try again.

 

What brand and model power supplies did you try?

 

Since you mentioned both the Z390 and Z370 motherboard is having similar issues, there is a possibility that the problem is with the CPU.

  • Both motherboards don't work
  • Changing out the power supply did not help
  • Changing video cards did not resolve the problem
  • Both GPUs work in your Ryzen system

ill check and post the info once im home. Im on the road atm

 

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48 minutes ago, -rascal- said:

@Santach

 

It shouldn't be an issue related to compatibility between CPU and GPU -- at least not in this day and age with modern PC components.

 

I would recommend that you check the version of the motherboard BIOS, and see if it is up-to-date.

If not, have that updated, and try again.

 

What brand and model power supplies did you try?

 

Since you mentioned both the Z390 and Z370 motherboard is having similar issues, there is a possibility that the problem is with the CPU.

  • Both motherboards don't work
  • Changing out the power supply did not help
  • Changing video cards did not resolve the problem
  • Both GPUs work in your Ryzen system

I already updated the bios, forgot to mention it.

 

So if compatibility is not the problem, its safe to say that the gpu is broken conaidering all the trouble shooting we did?

 

1st PSU: beQuiet! StraightPower10 700W

2nd PSU: Cooler Masterwatt lite 600 watt 

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2 hours ago, -rascal- said:

@Santach

 

It shouldn't be an issue related to compatibility between CPU and GPU -- at least not in this day and age with modern PC components.

 

I would recommend that you check the version of the motherboard BIOS, and see if it is up-to-date.

If not, have that updated, and try again.

 

What brand and model power supplies did you try?

 

Since you mentioned both the Z390 and Z370 motherboard is having similar issues, there is a possibility that the problem is with the CPU.

  • Both motherboards don't work
  • Changing out the power supply did not help
  • Changing video cards did not resolve the problem
  • Both GPUs work in your Ryzen system

And the weird thing is that when the gpu is out completely the CPU and motherboard work perfectly fine. 

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On 1/18/2019 at 3:10 PM, Santach said:

And the weird thing is that when the gpu is out completely the CPU and motherboard work perfectly fine. 

 

You mentioned both video cards work in your Ryzen system, right?

That would mean the video cards are fine.

 

You also tried different motherboards, correct?

If so, this would rule out the problem is with the motherboard PHYSICALLY.

 

It would only point to the CPU... OR ... the PC case is causing some kind of issue (e.g. short circuiting the motherboard).

Intel Z390 Rig ( *NEW* Primary )

Intel X99 Rig (Officially Decommissioned, Dead CPU returned to Intel)

  • i7-8086K @ 5.1 GHz (still tweaking) -- i7-6800K
  • Gigabyte Z390 Aorus Master -- ASUS X99 Deluxe
  • Sapphire NITRO+ RX 5700 XT Special Edition -- 2x Sapphire NITRO R9-Fury in Crossfire
  • 32GB G.Skill TridentZ DDR4-3000 CL14 (16GB TridentZ RGB + 16GB Red/Black TridentZ)
  • SanDisk 480 GB SSD + 1TB Samsung 860 EVO + 1TB Intel 660p NVMe
  • EVGA SuperNOVA 850W P2 + Red/White CableMod Cables
  • Phanteks Enthoo Luxe Tempered Glass Edition
  • Ekwb Custom loop
  • Logitech G502 Proteus Spectrum + Corsair K70 (Red LED, anodized black, Cheery MX Browns)

Intel Z97 Rig (Secondary)

  • Intel i5-4690K 4.8 GHz
  • ASUS ROG Maximus VII Hero Z97
  • Sapphire Vapor-X HD 7950 EVGA GTX 1070 SC Black Edition ACX 3.0
  • 20 GB (8GB X 2 + 4GB X 1) Corsair Vengeance DDR3 1600 MHz
  • Corsair A50 air cooler  NZXT X61
  • Crucial MX500 1TB SSD + SanDisk Ultra II 240GB SSD + WD Caviar Black 1TB HDD + Kingston V300 120GB SSD [non-gimped version]
  • Antec New TruePower 550W EVGA G2 650W + White CableMod cables
  • Cooler Master HAF 912 White NZXT S340 Elite w/ white LED stips

AMD 990FX Rig (Decommissioned)

  • FX-8350 @ 4.8 / 4.9 GHz (given up on the 5.0 / 5.1 GHz attempt)
  • ASUS ROG Crosshair V Formula 990FX
  • 12 GB (4 GB X 3) G.Skill RipJawsX DDR3 @ 1866 MHz
  • Sapphire Vapor-X HD 7970 + Sapphire Dual-X HD 7970 in Crossfire  Sapphire NITRO R9-Fury in Crossfire *NONE*
  • Thermaltake Frio w/ Cooler Master JetFlo's in push-pull
  • Samsung 850 EVO 500GB SSD + Kingston V300 120GB SSD + WD Caviar Black 1TB HDD
  • Corsair TX850 (ver.1)
  • Cooler Master HAF 932

 

<> Electrical Engineer , B.Eng <>

<> Electronics & Computer Engineering Technologist (Diploma + Advanced Diploma) <>

<> Electronics Engineering Technician for the Canadian Department of National Defence <>

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Just an FYI, I am having a very similar issue with the exact same GPU.

Main Rig:-

Ryzen 7 3800X | Asus ROG Strix X570-F Gaming | 16GB Team Group Dark Pro 3600Mhz | Corsair MP600 1TB PCIe Gen 4 | Sapphire 5700 XT Pulse | Corsair H115i Platinum | WD Black 1TB | WD Green 4TB | EVGA SuperNOVA G3 650W | Asus TUF GT501 | Samsung C27HG70 1440p 144hz HDR FreeSync 2 | Ubuntu 20.04.2 LTS |

 

Server:-

Intel NUC running Server 2019 + Synology DSM218+ with 2 x 4TB Toshiba NAS Ready HDDs (RAID0)

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  • 1 year later...

I am having this problem too,

Asus Strix Z390-i Gaming

Asus Strix 1080Ti OC

Intel i9 9900k

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