what happen to my laptop (critical process died)

[yurilord]

hi,

i want to ask about my laptop. ( tell me if im on wrong part of forum)

i have gigabyte p35x v6 (with nvidia 1070 and i7 6700hq) laptop

its been acting strange since 1 years ago

sometime when playing games, it freeze with blue screen (critical process died)

it come up randomly, usually at the first minutes of games, 

and sometimes the games just run fine, if i pass a few minutes without error.

but i become more frequently (the critical process died) ,

and i decide to bring it to gigabyte support center,

they only said it was windows system corrupt, and reinstall it.

after i get my laptop back it run smooth till few weeks,

and that problem was coming back,

and i bring it back to gigabyte service center again.

the same conclusion , the windows system corrupt.

it fine for a few days now, and now the problem is back

but critical process died , come up every i play a game

and all game become like this.

the symptom is like this

first mintue of the game is no problem,

after 3-4 minutes, music sound start to disappear, (only music)

and 30 second later the blue screen (critical process died)

come up.

im not sure what happen to my laptop,

look like gigabyte its self cannot fix my laptop

(anyway i live in indonesia, may be their technician is not goo)

soory for long post and bad english

 

thanks before

[Radium_Angel]

9 minutes ago, yurilord said:

thanks before

Your english is fine.

Generally Windows will generate error logs, if you can post (or upload) them here, we can determine what's going on

[yurilord]

28 minutes ago, Radium_Angel said:

Your english is fine.

Generally Windows will generate error logs, if you can post (or upload) them here, we can determine what's going on

hi thank you for replying,

can you tech me how to do that?

i can open the eventvwr, but not sure what should i copy here

thanks

[Radium_Angel]

6 minutes ago, yurilord said:

hi thank you for replying,

can you tech me how to do that?

i can open the eventvwr, but not sure what should i copy here

thanks

I assume you are running windows 10?

If so, look here:

https://mywindowshub.com/how-to-configure-windows-10-to-create-dump-files-on-bsod/

This will help you (and ultimately, me) to create "dump files" when Windows does start giving error messages.

 

If this section is already done on your computer, then you should find the "dump files" here:

(look at 1,2,3,4,5 on page 1 of the following link)

https://www.pcworld.com/article/3103104/windows/how-to-solve-windows-10-crashes-in-less-than-a-minute.html

 

I want the "minidump" files. You can upload them here, and I can analyze them for you, to determine what's going on.

[yurilord]

40 minutes ago, Radium_Angel said:

Your english is fine.

Generally Windows will generate error logs, if you can post (or upload) them here, we can determine what's going on

i got this error in my event error

[Radium_Angel]

Just now, yurilord said:

i got this error in my event error

That second screenshot is worrying...typically it means your hard drive might be failing. Who makes the hard drive?

[yurilord]

8 hours ago, Radium_Angel said:

That second screenshot is worrying...typically it means your hard drive might be failing. Who makes the hard drive?

hi,

look like my ssd is lite on

LITEON CV1-8B256

[Happycowdance]

1 hour ago, yurilord said:

hi,

look like my ssd is lite on

LITEON CV1-8B256

see if you can get your storage replaced by gigabyte 

if you can you could also buy one online and install it and see if that fixes the problem

[DukeJukem]

could be the sata controller driver itself taking a shit? type in your start menu "cmd" without quotes and right click it and run as admin. now type chkdsk, hit enter and see if it says there are errors. if no errors are reported type sfc/scannow and hit enter. if errors are reported type chkdsk/f and it will have u reboot and the tool will attempt to fix hard driver errors

 

if its the sata controller driver taking a shit i'd download snappy driver installer origin and run it. when the program opens select "download indexes only" and the program will then download updated drivers specific to your hardware. update the drivers, reboot and see if it still occurs. sdio can be found here https://www.snappy-driver-installer.org/download/

 

alot of people don't recommend updating your drivers with a third party app, or even updating them at all unless windows does it. which is blasphemy. i've had nothing but benefits by updating my drivers through third party software, never a bsod, stability issue etc.

[yurilord]

3 hours ago, Happycowdance said:

see if you can get your storage replaced by gigabyte 

if you can you could also buy one online and install it and see if that fixes the problem

my laptop under gigabyte inspection now, 

hopefully they found the problem,

ill try fi they cant fix it

[yurilord]

2 hours ago, DukeJukem said:

could be the sata controller driver itself taking a shit? type in your start menu "cmd" without quotes and right click it and run as admin. now type chkdsk, hit enter and see if it says there are errors. if no errors are reported type sfc/scannow and hit enter. if errors are reported type chkdsk/f and it will have u reboot and the tool will attempt to fix hard driver errors

 

if its the sata controller driver taking a shit i'd download snappy driver installer origin and run it. when the program opens select "download indexes only" and the program will then download updated drivers specific to your hardware. update the drivers, reboot and see if it still occurs. sdio can be found here https://www.snappy-driver-installer.org/download/

 

alot of people don't recommend updating your drivers with a third party app, or even updating them at all unless windows does it. which is blasphemy. i've had nothing but benefits by updating my drivers through third party software, never a bsod, stability issue etc.

hi, 

thank you for your recommendation,

i send my laptop to gigabyte atm

i will try this method if they cant fix it.

when i send it to them they said,

there is a few failed windows update, that create BSOD,

i dont know if this is the real problem, 

because it keep happening after 2x reinstall windows

but i insist to make them check the hard drive.

 

thank you