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16GB ram installed 7,96 reserved for windows

Gnegnoli
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good morning,

my old pc have a bad issue, i installed 16 GB ddr3 on my mobo and windows shows 16GB(7,96 GB usable),here my

hw build:

-cpu: A10-7700k

-mobo:MSI a78m-e35 V2

-gpu:1050ti amp!

-ram: 2x8GB 1.866Mhz ddr3 hyperX fury 

-ssd:240 GB kingston

-hd:1TB segate barracuda

 

O.S. W10 pro

 

the bios only recognize 8 GB of ram but if i go on troubleshoot it shows that the ram are connected and working both

 

because of this problem i have low memory for v.m. and mid gaming

WhatsApp Image 2018-11-04 at 21.09.37.jpeg

WhatsApp Image 2018-11-04 at 21.16.37.jpeg

WhatsApp Image 2018-11-04 at 21.39.22.jpeg

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Sorry to say this but i has the same problem with my old PC.  It turned out that one of my RAM sticks was damaged by electrostatic.  This is the same as it showed for me.  But you never know I could be wrong might be something else but your best bet is to see if a friends PC has compatible RAM an test to see if that is showing up correctly.  If it is then it is a hardware problem with the RAM not software :(

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@OptimusPrimeOnCyber i tested this ram on another build with the same configuration and into this test the ram showed as 16GB 15.89 usable so is not a ram problem :(

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ah that is kind of some good news.  Have you tried overclocking the RAM speed at all at any point 

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Try some stuff on this video.  

I'm a bit lost to work out why it is saying that but hopefully something in here will help

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A simple troubleshooting step would be to try different ram slots on your motherboard, that would give us some more information. Would it be possible to test this memory in a different known working system?

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