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PineyCreek

Member
  • Content Count

    2,784
  • Joined

  • Last visited

Awards

5 Followers

About PineyCreek

  • Title
    Veteran

Profile Information

  • Location
    Directly above the center of the Earth (Texas)
  • Gender
    Male
  • Interests
    computers, video games, computer and network security, network equipment, good music (subjective)
  • Occupation
    Technical support for network security appliances

System

  • CPU
    Ryzen 7 1700
  • Motherboard
    ASRock X370 Taichi
  • RAM
    G-Skill Flare X, 2x8GB 3200MHz CAS 14
  • GPU
    Evga 1080 Ti FTW3 Gaming
  • Case
    Phanteks Enthoo Luxe Tempered Glass
  • Storage
    Samsung 960 NVMe 500GB, Samsung 850 1TB SATAIII, 2xWD Black 5TB
  • PSU
    Corsair RMx 850W
  • Display(s)
    ASUS PG279Q, ASUS VE247
  • Cooling
    Fractal Design Celsius S36 AIO
  • Keyboard
    Razer Black Widow Stealth (it's alright)
  • Mouse
    Logitech G900 Chaos Spectrum
  • Sound
    MB on-board (Realtek)
  • Operating System
    Win10 64 bit on-board, others off USB load and VMs. Steadily gravitating towards Linux.
  • Laptop
    Work laptop: Dell Precision 7530...where they somehow shoved a Xeon CPU in there...they make mobile Xeons...

    Dell Precision 7510
    Dell Inspiron 7348 (2 in 1)
    2003 HP Pavilion laptop with a 32 bit desktop P4 in it
    Amstraad PPC512 (I upgraded it to DOS 5.0)

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  1. Tech-related companies with which I've had poor experiences with their customer service/tech support departments:
    Kia (a specific dealership, after which I spoke to corporate who came down like the hand of God on them)
    Creative Labs
    ASUS

    Gigabyte

    Dell

    CyberPower (the power systems manufacturer, not the boutique computer builder)

    HP (now HPE, specifically in regards to their Procurve PoE switches)

    Anyone making a tech product via Kickstarter, consistently, every time.

    Cisco

    90% of people I've purchased tech from via Ebay...though Ebay itself is great.

     

    Tech-related companies with which I've had a good experience with their customer service/tech support departments:
    AT&T (shockingly)
    T-Mobile
    Anker/SoundCore
    Corsair

    Microsoft

    Sony

    Phanteks

    Fractal Design
     

    1. James Evens

      James Evens

      agree on asus  (2/2 times bad)

      but dell was quite solid

      Sony is a joke (replacement ear cups where priced either above or similar to a entire new headphone)

       

    2. PineyCreek

      PineyCreek

      Dell's probably changed since I last spoke to them since it was quite long ago.  Hopefully your experience is the new norm.

       

      I'd be remiss if I didn't disclose that I used to work for them in a support role 15 years ago.  Even then, the support experience usually depended on which division you reached and what tier of support you reached.

    3. James Evens

      James Evens

      This is true.

      I have the feeling that Facebook messenger and mail are managed by different people. Could also be that it goes to different people as I just use this Facebook if something went wrong in the e-mail or contact form communication.

       

      This makes also Asus extremely bad as this there where like 5 years in between and different departments (display and audio (this should have been passed through to the engineering department if handled appropriate/responsible)).

      What is in my eyes a major disappointment when they make a mistake and just refund the position in question instead of fixing it/providing a solution followed by a friendly notice that I dislike it (never yell at support personal regardless of how bad the experience is). When they still keep it as "solution" the answer will depend on how annoyed I am a GDPR request followed by account deletion or just account closure.

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