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Apple scoring device use to prevent fraud?

WMGroomAK

Originally found the link to this story over at HardOCP, but thought it was kind of interesting...  In the updates released for iOS 12, tvOS 12 & watchOS 5, Apple has included a new provision of using an abstracted summary of phone calls & emails to prevent iTunes fraud.  These scores are used to determine a device trust to verify that the owner/user of the iTunes account is legitimate.  Based on the article, this could be fallout from an iTunes fraud issue in Singapore from earlier this year.  

 

https://venturebeat.com/2018/09/18/apple-creates-an-itunes-device-trust-score-based-on-your-calls-and-emails/

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Apple’s promise of transparency regarding user data means that any new privacy policy update might reveal that it’s doing something new and weird with your data. Alongside yesterday’s releases of iOS 12, tvOS 12, and watchOS 5, Apple quietly updated some of its iTunes Store terms and privacy disclosures, including one standout provision: It’s now using an abstracted summary of your phone calls or emails as an anti-fraud measure.

The provision appears in the iTunes Store & Privacy windows of iOS and tvOS devices:

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To help identify and prevent fraud, information about how you use your device, including the approximate number of phone calls or emails you send and receive, will be used to compute a device trust score when you attempt a purchase. The submissions are designed so Apple cannot learn the real values on your device. The scores are stored for a fixed time on our servers.

...

Updated September 19 at 12:48 p.m.: An Apple spokesperson reached out to confirm that the device trust score is indeed new in iOS 12, and clarified that it was designed to detect fraud in iTunes purchases, as well as to reduce false positives in fraud detection. It apparently gives Apple a better likelihood of accurately determining whether content is being bought by the actual named purchaser, an issue that notably made headlines earlier this year.

Singapore iTunes fraud article:  https://venturebeat.com/2018/07/23/singaporean-banks-aid-itunes-fraud-victims-as-apple-denies-responsibility/

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Dozens of Singaporean iTunes customers have been forced to seek assistance from their banks after their credit and debit cards were used for iTunes purchases, Channel News Asia reports. Apple has denied responsibility for the mass of unauthorized charges, but is “looking into” the issue.

Customers of Chinese and Singaporean banks including HSBC, UOB, OCBC, Maybank, and DBS have discovered iTunes charges on their accounts totaling as much as $7,200 in Singaporean currency ($5,273 U.S.). In the worst cases, credit cards and debit cards have been hit with multiple charges of a repeating amount in excess of $100 — in one case across 45 separate iTunes

OCBC alone reported that 58 cardholders were affected by the fraudulent transactions this month, while Maybank said that “less than 70” of its customers were impacted. Affected customers are finding the charges on their bank accounts, but not on their iTunes accounts, as scammers are apparently using fraudulently established iTunes accounts to make purchases.

Each of the banks has instituted chargebacks and card replacements for customers impacted by the fraud. But Apple has apparently disclaimed responsibility for the charges: An unnamed victim said that a “senior adviser” at Apple “repeatedly” claimed that the company was “unable” to refund over $7,000 in fraudulent charges to her HSBC account, saying that it was “not due to Apple and/or iTunes at all.” However, another report suggests that Apple has issued refunds on request.

It’s unclear how exactly the card data is getting compromised, and what the precise link is to Apple’s online stores. While some victims are said to have used their cards for App Store purchases, others have said that they don’t use their compromised cards with Apple. Their only common link is that the unauthorized charges were made by iTunes. Singaporean police, the banks, and Apple are all said to be looking into the issue at this point.

payments before the bank stopped “suspicious transactions.”

While I approve of Apple trying to take measures to ensure that iTunes purchases are not fraudulent, the idea of having my device scan what my usage is and report it back as a part of my account information to verify who I am for purchases that I make seems kind of weird...  Of course Google is probably doing the same thing...  Maybe they can release how they perform the scoring in detail, make a deal with the telecoms and you would see people competing for high scores. xD

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I'll wait for @DrMacintosh to tell me whether this is good or not.

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I don't really see anything wrong with a generic counter to make sure "fresh" accounts aren't doing large purchases....which is what it sounds like is happening here.

 

Your cell provider would already have more detailed information being stored *anyways*.

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I mean, I'd rather this than have a purchase decline for fraud...I don't like metrics and data sending as much as the next guy, but of all the companies I've used, Apple seems like the most transparent of the bunch.

 

I'd be immediately suspicious if Google said they were doing this. Or Microsoft. Apple's always seemed distinctly average about not being a dick with personal data.

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9 minutes ago, AnonymousGuy said:

I don't really see anything wrong with a generic counter to make sure "fresh" accounts aren't doing large purchases....which is what it sounds like is happening here.

 

Your cell provider would already have more detailed information being stored *anyways*.

Yet they can still be tricked by a crying child into forking over your data (skip to 1:50)
 

 

 

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Fraud is bad and fraud should be stopped. You don’t freak out that your bank monitors you for fraud. 

 

Apple has some of the best data anonymization practices in the business anyway. 

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3 minutes ago, DrMacintosh said:

Fraud is bad and fraud should be stopped. You don’t freak out that your bank monitors you for fraud. 

 

Apple has some of the best data anonymization practices in the business anyway. 

While I am a bit weary of this, if any company were to do this, I'd rather it be apple.

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1 hour ago, Densetsu said:

I'll wait for @DrMacintosh to tell me whether this is good or not.

 

1 hour ago, DrMacintosh said:

Fraud is bad and fraud should be stopped. You don’t freak out that your bank monitors you for fraud. 

 

Apple has some of the best data anonymization practices in the business anyway. 

 

ƆԀ S₱▓Ɇ▓cs: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D???????r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO

Just keeping this here as a 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3 hours ago, mynameisjuan said:

Its Apple....I can already hear him coming to praise it. 

To be fair Apple is using the data for pretty fair use - and actually telling the customer, unlike on some other Windows and Android platforms.

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1 minute ago, RorzNZ said:

To be fair Apple is using the data for pretty fair use - and actually telling the customer, unlike on some other Windows and Android platforms.

It is at least a little bit better than Google still allowing third party apps to scan Gmail...

 

https://www.engadget.com/2018/09/20/google-lawmaker-concerns-gmail-scanning/

 

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4 minutes ago, WMGroomAK said:

It is at least a little bit better than Google still allowing third party apps to scan Gmail...

 

https://www.engadget.com/2018/09/20/google-lawmaker-concerns-gmail-scanning/

 

Ugh Gmail has gone so downhill. I can’t believe they think it’s appropriate to put ads straight in my inbox. I’d change but changing emails is so hard.

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Microsoft, this is what telemetry should be used for, not selling it to the highest bidder to line your own pockets.

 

31 minutes ago, RorzNZ said:

Ugh Gmail has gone so downhill. I can’t believe they think it’s appropriate to put ads straight in my inbox. I’d change but changing emails is so hard.

Just forward emails to the new inbox and add a footer to your emails telling others about the change.

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Don’t really like being tracked, but if their track record is any indication and unless something goes awry at some point, Apple does seem to at the very least be somewhat less dickish about using whatever data they have on you.

 

I still vaguely remember their whole response on San Bernardino 

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2 hours ago, RorzNZ said:

To be fair Apple is using the data for pretty fair use - and actually telling the customer, unlike on some other Windows and Android platforms.

But its not about them releasing the data, its about their vision of their security. They had what a 13 year old backdoored in for how many months.

 

I just don't trust their security because they are reactive, not proactive.

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On 20/09/2018 at 4:13 PM, DrMacintosh said:

You don’t freak out that your bank monitors you for fraud.

whoever monitors accounts for fraud must be laughing hard because of the $2 in mine

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So from what I understand, Apple doesn't actually get any of your information. Your phone automatically generates the score and sends only the score off to Apple's servers.

If that is all that is happening, then can somebody please tell me what the problem is?

 

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6 hours ago, Amazonsucks said:

Just softenung people up for a version of China's social credit score.

So trying to prevent fraud makes you like China? Sure. 

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5 hours ago, yolosnail said:

So from what I understand, Apple doesn't actually get any of your information. Your phone automatically generates the score and sends only the score off to Apple's servers.

If that is all that is happening, then can somebody please tell me what the problem is?

 

The problem is people don't know how to think critically and just want to jump on any old paranoid bandwagon.   You only need to put the  words "sending data" and automatically people assume its for nefarious reasons.

Grammar and spelling is not indicative of intelligence/knowledge.  Not having the same opinion does not always mean lack of understanding.  

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