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Screens froze but mouse still active

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Posted · Original PosterOP

Hi,

4 Months ago I've build a new PC :

 

Motherboard : Asus X299 Prime Deluxe
Processor : Intel i9 7900x OC @ 4.4 Ghz (cooler : H150i Pro)
RAM : G.Skill Trident Z RGB 32 Go DDR4 3200 MHz CL14
SSD : Samsung Nvme Evo 960 500go (M.2)
GPU : GTX 1080 FE liquid cooled with NZXT G12 & Corsair H90
GPU2: Titan X
PSU : Corsair HX1200i

Windows 10 Pro x64

 

I had no issue so far but nearly 1 month ago I started to experience random freeze, during load or idle.

When the freeze occur, everything is unresponsive but I can still move my mouse around my desktop, and when I hover some programs the mouse change with the loading circle.

If the freeze happen when I'm listening music, the music continue to play during the issue. (but it will not play the next song or repeat)

But at the end the PC will stay in this state indefinitely, no BSOD, no error, nothing. I have to reset the PC.

The problem happen "rarely", I let my PC running h24, and this freeze occur 2/3 times max per week.

I have 3 displays on my computer (main display on 1080FE 2 slaves display on the Titan X), and it generally happen when I'm working on my right screen (for some reason)

 

So I've tried to :

- Turn off my OC (I've stress tested my system for more than 3 hours without crash or issue, so I doubt the OC is the problem)

- Uninstall & reinstall my graphic drivers properly (with DDU)

- Check my Event Viewer for any clue but there is nothing (the Event Viewer only show an unexpected reboot...)

- Different update (Bios, system drivers...)

 

At this point I'm thinking the issue is from my M.2 Nvme ssd or my operating system.

 

I appreciate any clue or test to help me to resolve this mystery...

 


 

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it could possibly be a read error

As in the machine looses contact with the os drive and cannot recover. things that are loaded into ram will still function like a song or things the mouse can hover over , but things that need disk access might not work.

I'm 100% guessing , but try reseating the ssd and yea try another temp os drive with an old spare hdd to see if it goes away

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Posted · Original PosterOP

Yeah I'm nearly sure the SSD is faulty, I had another freeze today, which is the first time I have this issue twice in a day.

I was playing Overwatch when it occurred again (this game is installed on a different SSD), and I saw some programs installed on my main SSD not responding on my other screens, I did an alt-tab and nothing running on my main SSD was responsive, but the game was still running fine!

 

But after 1 minute the game froze too, I was still able to hear the other players shooting and so on... after 2/3 minutes, only the ambient music of the map was still playing, nothing more after that, forced to reboot.

 

I'm gonna try to use the second M.2 slot and see how it goes.

Thanks for your answer.

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try doing a clean boot and checking. does task manager work? is there high cpu or memory usage? try the clean boot, i think it might be a program that you may have recently installed that's trying to pop up and gain focus on one of your monitors. just that it doesnt pop up and you dont see it so its just stuck like that

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Posted · Original PosterOP

Na it was definitely not a program (because everything was progressively shutting down, which confirm what Emosun said), the first thing I did was to reverse everything I've installed/changed when the issue occurred, and it solved nothing.

Since I've switched my SSD to another M.2 slot I had no more issue, it's still early but so far no problem, so if in 2 weeks it's still fine it will means that the M.2 slot is faulty or the connection between the SSD and the motherboard was loose (it was set in the bottom M.2 slot of the motherboard, with a screw and the radiator on top of it, there was no issues for months, that's why I don't think it was the problem but who knows.. I did moved my case multiple times, might be enough...)

 

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