High ping in general and especially when someone upload things...

[oferk99]

My setup

• My router: Arris TG1682G (https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0ha000000TnNmSAAV&c=Touchstone Modems and Gateways)
• My motherboard: Asus x470-F with Intel I211-AT, 1 x Gigabit LAN Controller(s), driver 12.15.184.0 (from 10/10/2017).
• 100ft cat 7 cable connected from my PC to the router (by Xinca, bought it on Amazon).
• If I remember right we have 150Mbps plan (xfinity).
• I did a speed test, from some reason at the first time I got 0.19 upload speed, I did another one and this is the result:
• 

Story

I'm gamer (playing Overwatch a lot recently), living in Redmond, Washington (State), USA.

I have problems with my Internet:

• If my mom uploading photos to the cloud my Ping goes up by 400ms, yes the game become unplayable and I need to tell her to stop.
• In normal situation when playing Overwatch I have:
  - 50ms min.
  - 60-70ms on average.
  - 120ms max.
  But very oddly in my university (DigiPen, not a huge university, it's programming and art) I had around 30ms-40ms ping in Overwatch all the time, why my ping is so much higher?!

 

I will like to fix those problems with my Ping....

Is my router "low end" or something like that?

Is it bad cables that connected to my house?

 

 

Thanks for reading, looking forward to you reply

[sazrocks]

Are there any QoS settings is the router's config panel?

[oferk99]

30 minutes ago, sazrocks said:

Are there any QoS settings is the router's config panel?

I will check later, unfortunately my parents are in area without cellular antenna and I don't know the password & username to access the settings...

it will take me max 3 days to access it...

[Alex Atkin UK]

QoS is really the only solution here and sadly I have my doubts the router will have it, or at least not in any useful fashion.  This is why I use pfSense, I allocate specific clients and ports to take priority over others which mitigates this problem.

[oferk99]

Will QoS reduce my ping in general?

[Cree340]

4 minutes ago, oferk99 said:

Will QoS reduce my ping in general?

Yes, it will reduce the amount of impact to latency heavy bandwidth consumption has. This is because it, for instance, will artificially limit the amount of upload speed a single device can get, reserving some bandwidth so that you aren't clogging your internet pipe.

 

However, it will not improve your pings if you are the only person using the internet (on a single device).

[sazrocks]

15 minutes ago, oferk99 said:

Will QoS reduce my ping in general?

It doesn't fix your overall ping (that's on your ISP). It does, however fix ping spikes cause by people on your LAN using lots of bandwidth. It does this by prioritizing time-sensitive packets (such as your gaming packets) over non time-sensitive packets (like photo/video uploads). In your case this means that you should be able to hit 60-70ms ping all the time instead of only when no one is uploading.

[oferk99]

Will a brand new high end router reduce the ping?

[mynameisjuan]

1. Upload being maxed out will queue up packets. QoS is the only way.

2. The difference in ping between your house and university is your router. Routers tend to have a ton of cool hip features that tear through CPU, queuing up packets again. Enterprise hardware can do this at the hardware level with virtually no latency. 

 

So try turning off features on you router or just temp disabling firewall. If ping drops, buy a new router. But tbh 20ms ping is not worth that kind of money.

[oferk99]

7 hours ago, mynameisjuan said:

1. Upload being maxed out will queue up packets. QoS is the only way.

2. The difference in ping between your house and university is your router. Routers tend to have a ton of cool hip features that tear through CPU, queuing up packets again. Enterprise hardware can do this at the hardware level with virtually no latency. 

 

So try turning off features on you router or just temp disabling firewall. If ping drops, buy a new router. But tbh 20ms ping is not worth that kind of money.

mmm...

My father told me that they rent the modem for $10 a month, basically $120 a year.

I checked and the modem itself and it was release in 2014.

he was convince immediately to buy a new one, at around $100 - $200 budget.

 

If you have suggestion to which to modem to buy or tip in general when searching for modem I will like to hear from you...

I want to buy one as soon as possible to get better experience, I'm excited to finally solve this problem.

Thank you.

[oferk99]

this one looks good...

https://www.amazon.com/ARRIS-SURFboard-SBG7400AC2-Internet-Protection/dp/B0764N2QLF/ref=cm_cr_arp_d_product_top?ie=UTF8

[Donut417]

On 7/28/2018 at 8:19 PM, oferk99 said:

My setup

• My router: Arris TG1682G (https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0ha000000TnNmSAAV&c=Touchstone Modems and Gateways)
• My motherboard: Asus x470-F with Intel I211-AT, 1 x Gigabit LAN Controller(s), driver 12.15.184.0 (from 10/10/2017).
• 100ft cat 7 cable connected from my PC to the router (by Xinca, bought it on Amazon).
• If I remember right we have 150Mbps plan (xfinity).
• I did a speed test, from some reason at the first time I got 0.19 upload speed, I did another one and this is the result:
• 

Story

I'm gamer (playing Overwatch a lot recently), living in Redmond, Washington (State), USA.

I have problems with my Internet:

• If my mom uploading photos to the cloud my Ping goes up by 400ms, yes the game become unplayable and I need to tell her to stop.
• In normal situation when playing Overwatch I have:
  - 50ms min.
  - 60-70ms on average.
  - 120ms max.
  But very oddly in my university (DigiPen, not a huge university, it's programming and art) I had around 30ms-40ms ping in Overwatch all the time, why my ping is so much higher?!

 

I will like to fix those problems with my Ping....

Is my router "low end" or something like that?

Is it bad cables that connected to my house?

 

 

Thanks for reading, looking forward to you reply

Firstly You have a gateway, not a normal router. This is your first issue, you cant easily replace this box as it does your phone service too. I too am an Xfinity subscriber. I will tell you they have made it a pain in the dick to buy one of those gateways with the phone capabilities. There is like 1 retail model that I think its allowed, and I think you have to have it professional installed. 

 

Cable internet has higher latency, its just a fact of life, also you have low upload rates. In the upcoming months this should be fixed with Docsis 3.1 upgrades. Though that does not help you now. You currently best option is to see if they can put your gateway in to bridge mode. This make its in to a modem and then you can find a router will good QoS options. 

 

A second option you can do, is the software your mom uses to upload pictures, it might have settings to limit how much upload it uses. Its just a thought. 

[oferk99]

3 hours ago, Donut417 said:

Firstly You have a gateway, not a normal router. This is your first issue, you cant easily replace this box as it does your phone service too. I too am an Xfinity subscriber. I will tell you they have made it a pain in the dick to buy one of those gateways with the phone capabilities. There is like 1 retail model that I think its allowed, and I think you have to have it professional installed. 

 

Cable internet has higher latency, its just a fact of life, also you have low upload rates. In the upcoming months this should be fixed with Docsis 3.1 upgrades. Though that does not help you now. You currently best option is to see if they can put your gateway in to bridge mode. This make its in to a modem and then you can find a router will good QoS options. 

 

A second option you can do, is the software your mom uses to upload pictures, it might have settings to limit how much upload it uses. Its just a thought. 

We not using the phone service.

We are using AT&T in our mobile phones and that's it.

[Donut417]

9 hours ago, oferk99 said:

We not using the phone service.

We are using AT&T in our mobile phones and that's it.

Yeah but a new modem wont fix the upload rates. Comcast has been dragging its feet to fix those for years. Though if your interested in saving $120 a year on rental fees I would suggest the SB6183, CM600 or a Docsis 3.1 modem. Then buy yourself a good router with good QoS options. 

[beersykins]

Just shaping upload to under what the maximum for your plan is should help a lot.

 

Unfortunately you can't really do that with the stock/default gateway.

 

I have to do a similar approach on my gigabit plan (1000/40), same behavior when someone syncs a phone to the cloud or similar when saturating upload.