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rpi22

Warning about Poor Customer Support for Razer Blade

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Posted · Original PosterOP

This is not really a full review, more just my recent experiences with the Razer Blade and Razer's customer support.

 

In 2014 I purchased a Razer Blade 14". I was looking for a quality, thin, and high-performance laptop; so I was willing to dish out a little bit more in hopes that it would last me a while.

Less than 4 years later the battery is dead as expected, but unlike most laptops this will not even run while plugged in because the Blade uses more power than the charger provides.

In addition to this, they do not even support battery replacements for my model anymore. I spent $2,900 on this laptop and the hardware, which is still adequate for me, is rendered useless by Razer not supporting a part they knew was bound to fail quickly. The best thing they could offer me is 30%-off a refurbished 2-year old Blade, which is likely to run into the same problem in 2 years.

IMO this is unacceptable customer support on Razer's part due to what was most likely a deliberate decision.

 

Quite frankly as a long-time viewer I'm also disappointed in LTT for continuous shilling the Blade so hard without at least warning of Razer's reputation for poor customer support.

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They don't "shill the blade", they've had their share of problems with it too.

 

Razer doesn't have terribly good quality stuff.

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Razer is a shit QC company, they are one of the MAC of the PC realms. Overpriced, over hyped, and certainly never worth the cost. 

 

Your disappointment falls of deaf ears because most people who invest that amount of money in should do a bit of research into companies and the devices and issues. 

 

Batteries are not long lasting for most gaming laptops, you get 2-3 years normally before major battery loss occurs.

 

You can also buy your own Battery pack ( highly reccomend you get a HIGH quality one, dont cheap out) and install it yourself. Guides are out there.

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22 minutes ago, rpi22 said:

Quite frankly as a long-time viewer I'm also disappointed in LTT for continuous shilling the Blade so hard without at least warning of Razer's reputation for poor customer support.

They did disclose their laundry list of issues regarding the Razer Blades they had deployed in the office the ones that were given to employees during their Christmas party a few years back. 


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Posted · Original PosterOP
4 hours ago, Shimejii said:

Your disappointment falls of deaf ears because most people who invest that amount of money in should do a bit of research into companies and the devices and issues. 

Considering the first Blade was released a year before I bought mine, there was no way to foresee an issue like this. I am posting this to warn people considering purchasing a Blade in the future.

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20 hours ago, rpi22 said:

Considering the first Blade was released a year before I bought mine, there was no way to foresee an issue like this. I am posting this to warn people considering purchasing a Blade in the future.

No there have been posts everywhere from reddit, to LTT, and other sources all shouting the horror stories. The problem is reviewers get paid or only use it for a week so nothing goes wrong


ƆԀ S₱▓Ɇ▓cs: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D🅾🅼🅸🅽🅰🆃🅾r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO

Just keeping this here as a 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̌̅̒̾̈́̆͌̌̾̎̽̐̅̏́̈̔͛̀̋̃͊̒̓͗͒̑͒̃͂̌̄̇̑̇͛̆̾͛̒̇̍̒̓̀̈́̄̐͂̍͊͗̎̔͌͛̂̏̉̊̎͗͊͒̂̈̽̊́̔̊̃͑̈́̑̌̋̓̅̔́́͒̄̈́̈̂͐̈̅̈̓͌̓͊́̆͌̉͐̊̉͛̓̏̓̅̈́͂̉̒̇̉̆̀̍̄̇͆͛̏̉̑̃̓͂́͋̃̆̒͋̓͊̄́̓̕̕̕̚͘͘͘̚̕̚͘̕̕͜͜͝͝͝͠͝͝͝͝͠ͅS̷̢̨̧̢̡̨̢̨̢̨̧̧̨̧͚̱̪͇̱̮̪̮̦̝͖̜͙̘̪̘̟̱͇͎̻̪͚̩͍̠̹̮͚̦̝̤͖̙͔͚̙̺̩̥̻͈̺̦͕͈̹̳̖͓̜͚̜̭͉͇͖̟͔͕̹̯̬͍̱̫̮͓̙͇̗̙̼͚̪͇̦̗̜̼̠͈̩̠͉͉̘̱̯̪̟͕̘͖̝͇̼͕̳̻̜͖̜͇̣̠̹̬̗̝͓̖͚̺̫͛̉̅̐̕͘͜͜͜͜ͅͅͅ.̶̨̢̢̨̢̨̢̛̻͙̜̼̮̝̙̣̘̗̪̜̬̳̫̙̮̣̹̥̲̥͇͈̮̟͉̰̮̪̲̗̳̰̫̙͍̦̘̠̗̥̮̹̤̼̼̩͕͉͕͇͙̯̫̩̦̟̦̹͈͔̱̝͈̤͓̻̟̮̱͖̟̹̝͉̰͊̓̏̇͂̅̀̌͑̿͆̿̿͗̽̌̈́̉̂̀̒̊̿͆̃̄͑͆̃̇͒̀͐̍̅̃̍̈́̃̕͘͜͜͝͠͠z̴̢̢̡̧̢̢̧̢̨̡̨̛̛̛̛̛̛̛̛̲͚̠̜̮̠̜̞̤̺͈̘͍̻̫͖̣̥̗̙̳͓͙̫̫͖͍͇̬̲̳̭̘̮̤̬̖̼͎̬̯̼̮͔̭̠͎͓̼̖̟͈͓̦̩̦̳̙̮̗̮̩͙͓̮̰̜͎̺̞̝̪͎̯̜͈͇̪̙͎̩͖̭̟͎̲̩͔͓͈͌́̿͐̍̓͗͑̒̈́̎͂̋͂̀͂̑͂͊͆̍͛̄̃͌͗̌́̈̊́́̅͗̉͛͌͋̂̋̇̅̔̇͊͑͆̐̇͊͋̄̈́͆̍̋̏͑̓̈́̏̀͒̂̔̄̅̇̌̀̈́̿̽̋͐̾̆͆͆̈̌̿̈́̎͌̊̓̒͐̾̇̈́̍͛̅͌̽́̏͆̉́̉̓̅́͂͛̄̆͌̈́̇͐̒̿̾͌͊͗̀͑̃̊̓̈̈́̊͒̒̏̿́͑̄̑͋̀̽̀̔̀̎̄͑̌̔́̉̐͛̓̐̅́̒̎̈͆̀̍̾̀͂̄̈́̈́̈́̑̏̈́̐̽̐́̏̂̐̔̓̉̈́͂̕̚̕͘͘̚͘̚̕̚̚̚͘̕̕̕͜͜͝͠͠͝͝͝͝͠͝͝͝͠͝͝͝͝͝͝ͅͅͅī̸̧̧̧̡̨̨̢̨̛̛̘͓̼̰̰̮̗̰͚̙̥̣͍̦̺͈̣̻͇̱͔̰͈͓͖͈̻̲̫̪̲͈̜̲̬̖̻̰̦̰͙̤̘̝̦̟͈̭̱̮̠͍̖̲͉̫͔͖͔͈̻̖̝͎̖͕͔̣͈̤̗̱̀̅̃̈́͌̿̏͋̊̇̂̀̀̒̉̄̈́͋͌̽́̈́̓̑̈̀̍͗͜͜͠͠ͅp̴̢̢̧̨̡̡̨̢̨̢̢̢̨̡̛̛͕̩͕̟̫̝͈̖̟̣̲̖̭̙͇̟̗͖͎̹͇̘̰̗̝̹̤̺͉͎̙̝̟͙͚̦͚͖̜̫̰͖̼̤̥̤̹̖͉͚̺̥̮̮̫͖͍̼̰̭̤̲͔̩̯̣͖̻͇̞̳̬͉̣̖̥̣͓̤͔̪̙͎̰̬͚̣̭̞̬͎̼͉͓̮͙͕̗̦̞̥̮̘̻͎̭̼͚͎͈͇̥̗͖̫̮̤̦͙̭͎̝͖̣̰̱̩͎̩͎̘͇̟̠̱̬͈̗͍̦̘̱̰̤̱̘̫̫̮̥͕͉̥̜̯͖̖͍̮̼̲͓̤̮͈̤͓̭̝̟̲̲̳̟̠͉̙̻͕͙̞͔̖͈̱̞͓͔̬̮͎̙̭͎̩̟̖͚̆͐̅͆̿͐̄̓̀̇̂̊̃̂̄̊̀͐̍̌̅͌̆͊̆̓́̄́̃̆͗͊́̓̀͑͐̐̇͐̍́̓̈́̓̑̈̈́̽͂́̑͒͐͋̊͊̇̇̆̑̃̈́̎͛̎̓͊͛̐̾́̀͌̐̈́͛̃̂̈̿̽̇̋̍͒̍͗̈͘̚̚͘̚͘͘͜͜͜͜͜͜͠͠͝͝ͅͅͅ☻♥■∞{╚mYÄÜXτ╕○\╚Θº£¥ΘBM@Q05♠{{↨↨▬§¶‼↕◄►☼1♦  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Razer is not known for high-quality products, nor are they known for having even subpar customer support. They are known for high prices. That's a bad combination of things to be known for.


Sabre - i7-8086K - MSI GTX 1070 Gaming X - AsRock Z370 Fatal1ty Gaming K6 - 32GB Crucial Ballistix Sport DDR4-2400 - 250GB Western Digital Black M.2 NVMe PCIe 3.0x4 - 1TB Inland Professional SSD - 960GB SanDisk Ultra II - 4TB Seagate Barracuda - Corsair RM650i - Fractal Design Meshify C White TG - Noctua NH-C14S

 

Senketsu - Ryzen 5 1600 - Gigabyte GTX 1060 6GB Windforce - Gigabyte B450 AORUS M - 16GB Corsair DDR4-3466 RGB - 256GB ADATA XPG SX6000 Pro - Corsair SF600 - Enermax Steelwing Red

 

Banzai - i7-6700T - MSI GTX 1050 Ti LP - Gigabyte GA-B150N Phoenix - 16GB Team Elite DDR4-2400 - 240GB Crucial M500 - Seasonic 300W Server PSU - HP Slimline s3200n chassis - Rosewill RCX-Z300

 

Harvey Dent - Pentium G3258 - MSI GTX 750 Ti LP - ASUS H81M-C - 16GB Patriot Viper DDR3-1600 - 480GB SanDisk Ultra II SSD (Windows 10) - Vaseky 64GB mSATA SSD (Windows XP) - Silverstone SF450 - Athenatech A100BB - Arctic Alpine 11 Plus

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