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Warning about Poor Customer Support for Razer Blade

rpi22
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This is not really a full review, more just my recent experiences with the Razer Blade and Razer's customer support.

 

In 2014 I purchased a Razer Blade 14". I was looking for a quality, thin, and high-performance laptop; so I was willing to dish out a little bit more in hopes that it would last me a while.

Less than 4 years later the battery is dead as expected, but unlike most laptops this will not even run while plugged in because the Blade uses more power than the charger provides.

In addition to this, they do not even support battery replacements for my model anymore. I spent $2,900 on this laptop and the hardware, which is still adequate for me, is rendered useless by Razer not supporting a part they knew was bound to fail quickly. The best thing they could offer me is 30%-off a refurbished 2-year old Blade, which is likely to run into the same problem in 2 years.

IMO this is unacceptable customer support on Razer's part due to what was most likely a deliberate decision.

 

Quite frankly as a long-time viewer I'm also disappointed in LTT for continuous shilling the Blade so hard without at least warning of Razer's reputation for poor customer support.

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They don't "shill the blade", they've had their share of problems with it too.

 

Razer doesn't have terribly good quality stuff.

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Razer is a shit QC company, they are one of the MAC of the PC realms. Overpriced, over hyped, and certainly never worth the cost. 

 

Your disappointment falls of deaf ears because most people who invest that amount of money in should do a bit of research into companies and the devices and issues. 

 

Batteries are not long lasting for most gaming laptops, you get 2-3 years normally before major battery loss occurs.

 

You can also buy your own Battery pack ( highly reccomend you get a HIGH quality one, dont cheap out) and install it yourself. Guides are out there.

My Gaming and Editing Rig : http://linustechtips.com/main/topic/500716-red-gaming-build/

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22 minutes ago, rpi22 said:

Quite frankly as a long-time viewer I'm also disappointed in LTT for continuous shilling the Blade so hard without at least warning of Razer's reputation for poor customer support.

They did disclose their laundry list of issues regarding the Razer Blades they had deployed in the office the ones that were given to employees during their Christmas party a few years back. 

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4 hours ago, Shimejii said:

Your disappointment falls of deaf ears because most people who invest that amount of money in should do a bit of research into companies and the devices and issues. 

Considering the first Blade was released a year before I bought mine, there was no way to foresee an issue like this. I am posting this to warn people considering purchasing a Blade in the future.

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20 hours ago, rpi22 said:

Considering the first Blade was released a year before I bought mine, there was no way to foresee an issue like this. I am posting this to warn people considering purchasing a Blade in the future.

No there have been posts everywhere from reddit, to LTT, and other sources all shouting the horror stories. The problem is reviewers get paid or only use it for a week so nothing goes wrong

▓ƆԀ▓ S▓₱▓Ɇ▓c▓s▓: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D???????r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO

Just keeping this here as a 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Razer is not known for high-quality products, nor are they known for having even subpar customer support. They are known for high prices. That's a bad combination of things to be known for.

Aerocool DS are the best fans you've never tried.

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