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Data_Mining

Apple fined for misleading customers with faulty iPhones and iPads

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Posted · Original PosterOP

After a recent ACCC investigation into customer complaints stemming from "error 53" messages they received after an iOS update, Apple had a $9 million fine handed down a Federal Court. This after Apple admitted to misleading at least 275 customers as to their eligibility for repair. According to the ACCC

Quote

"If a product is faulty, customers are legally entitled to a repair or a replacement under the Australian Consumer Law, and sometimes even a refund," ACCC Commissioner Sarah Court said.

 

The court found that the company did not have the right to deny service even if the customer had the device previously repaired by a third party. Further, the ACCC Commissioner clearly pointed out that if the device is faulty and the customer would like a new device or a full refund, they are entitled to demand such from Apple rather than a refurbished device.

 

http://www.abc.net.au/news/2018-06-19/apple-fined-$9-million-for-misleading-customers/9885244

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4 minutes ago, Data_Mining said:

Further, the ACCC Commissioner clearly pointed out that if the device is faulty and the customer would like a new device or a full refund, they are entitled to demand such from Apple rather than a refurbished device.

A great incentive to not screw up as you might have to replace the device with a newer better model because of your screw up.

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1 minute ago, leadeater said:

A great incentive to not screw up as you might have to replace the device with a newer better model because of your screw up.

I think the key here was the fact that the repairs were done by a 3rd party that was not Apple. Though when you don't make a way for 3rd parties to do so in an authorized manner, you create your own problem.

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Finally Apple getting what they deserve, although $9m isn't nearly enough IMO


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Lol 9 million when the company is approaching 1 Trillion dollars. 


ƆԀ S₱▓Ɇ▓cs: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D???????r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO

Just keeping this here as a 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1 minute ago, Densetsu said:

I think the key here was the fact that the repairs were done by a 3rd party that was not Apple. Though when you don't make a way for 3rd parties to do so in an authorized manner, you create your own problem.

And I believe from memory the parts used were legitimate Apple parts but they lacked the special sauce required? I dunno, Apple products so care very little heh.

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6 minutes ago, RorzNZ said:

This is so silly. 

 

So if i break my iPhone, get it fixed by a third-party who does a really bad job, it's Apple's fault, not even that but i'm entitles to a brand new one, instead of one thats been fixed properly and in great condition. 

 

6 minutes ago, Densetsu said:

I think the key here was the fact that the repairs were done by a 3rd party that was not Apple. Though when you don't make a way for 3rd parties to do so in an authorized manner, you create your own problem.

Because apple refuses to provide the equipment and offical parts to third party repairers. if they gave consumers more options to take devices to to get repaired, then they wouldn't be in this situation.


Judge the product by it's own merits, not by the Company that created it.

 

 

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8 minutes ago, emosun said:

9 million isn't enough to teach apple a lesson. they're going to keep doing this crap time and time again.

Only so much an Australian regulatory authority can do, it's not like they can fine them for stuff outside of Australia so do have to put fines in the context of impact only in the local market they enforce. ACCC can't exactly hand down a multi billion dollar fine simply because the company is big.

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1 minute ago, Sierra Fox said:

 

Because apple refuses to provide the equipment and offical parts to third party repairers. if they gave consumers more options to take devices to to get repaired, then they wouldn't be in this situation.

You know no die hard apple fan is ever going to see it this way.


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9 minutes ago, RorzNZ said:

This is so silly. 

 

So if i break my iPhone, get it fixed by a third-party who does a really bad job, it's Apple's fault, not even that but i'm entitles to a brand new one, instead of one thats been fixed properly and in great condition. 

 

effeed.jpg

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2 minutes ago, Sierra Fox said:

 

Because apple refuses to provide the equipment and offical parts to third party repairers. if they gave consumers more options to take devices to to get repaired, then they wouldn't be in this situation.

I agree, hence my second sentence.

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Hope more countries follow suit and fine apple.


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2 minutes ago, Densetsu said:

I agree, hence my second sentence.

i could have formatted that better, haha. i was using your post as supporting evidence :P


Judge the product by it's own merits, not by the Company that created it.

 

 

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2 minutes ago, Sierra Fox said:

 

Because apple refuses to provide the equipment and offical parts to third party repairers. if they gave consumers more options to take devices to to get repaired, then they wouldn't be in this situation.

Even as a last resort you can send in your phone directly to your nearest Apple Store. Keep in mind in this sense the third party repairers are not authorised nor using Apple manufactured parts - screens or TouchIDs, seeing as your fingerprint is stored in the sensor, you want to keep it with Apple parts, especially if you phone is stolen, then hackers can potentially swap out a TouchID sensor and unlock the phone, that's why the error occurred (and also in bugs). I wouldn't go anywhere that didn't supply genuine Apple parts. 

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1 minute ago, XenosTech said:

You know no die hard apple fan is ever going to see it this way.

As an Apple fan, I'm appalled at Apple's behavior. 3rd parties have to receive schematics through dumps. 


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1 minute ago, ARikozuM said:

As an Apple fan, I'm appalled at Apple's behavior. 3rd parties have to receive schematics through dumps. 

Notice I said die hard... If you're appalled by this then you have some grey matter left up top. So I wouldn't count you as die hard.


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Just now, XenosTech said:

Notice I said die hard... If you're appalled by this then you have some grey matter left up top.

It's mostly fatty white tissue. Too many years of McDonald fast food. 

Spoiler

Kidding, haven't touched fast food in six years. 

 


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6 minutes ago, RorzNZ said:

Even as a last resort you can send in your phone directly to your nearest Apple Store. Keep in mind in this sense the third party repairers are not authorised nor using Apple manufactured parts - screens or TouchIDs, seeing as your fingerprint is stored in the sensor, you want to keep it with Apple parts, especially if you phone is stolen, then hackers can potentially swap out a TouchID sensor and unlock the phone, that's why the error occurred (and also in bugs). I wouldn't go anywhere that didn't supply genuine Apple parts. 

OR maybe apple could supply genuine parts to repair centers/shops to avoid shit shows like this but here we have people worshiping the very ground they exist on.


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Just now, RorzNZ said:

They send genuine parts to authorised service centres. 

And how does that help in places that don't have them ? It's not rocket science to repair their phones compared to a samsung, lg or google. Why are they making so hard for people to get repairs ?


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4 minutes ago, RorzNZ said:

Keep in mind in this sense the third party repairers are not authorised nor using Apple manufactured parts -

but this is the crux of the issue. Apple don't want to authorize third parties repair stores to repair their devices for what ever reason.

 

I live in a city with a population of 120,000 people and there is not authorized apple repair centre anywhere near here. most people are going to search "iphone repair <city name>" or just go to a place they know repair smart phones because the average consumer is not going to know about these issues and that apple can brick their phone because it was not repaired by an authorized repair centre. 


Judge the product by it's own merits, not by the Company that created it.

 

 

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4 minutes ago, RorzNZ said:

Even as a last resort you can send in your phone directly to your nearest Apple Store. Keep in mind in this sense the third party repairers are not authorised nor using Apple manufactured parts - screens or TouchIDs, seeing as your fingerprint is stored in the sensor, you want to keep it with Apple parts, especially if you phone is stolen, then hackers can potentially swap out a TouchID sensor and unlock the phone, that's why the error occurred (and also in bugs). I wouldn't go anywhere that didn't supply genuine Apple parts. 

 it's like reading a transcript of the employee handbook. if you're trying to be apple employee of the month you're laying it on a bit thick huh?

 

Anyway. I'm amazed at the hoops apple make people jump through just to use their product. I bought my android phone 4 years ago...... and that was it. Didn't have to make any accounts , or download updates or anything , just worked and still does. while my sister has been through like 3 iphones in the same time period.

honestly i think i've only ever heard people complain about the iphone , i don't think i've ever seen someone who had a very old iphone that worked well and needed nothing since purchase.

 

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