Apple's support for the iMac Pro is below par, according to Quinn Nelson

[leadeater]

5 minutes ago, mr moose said:

$400 HP pc was

Well there's your problem . Not to shame people for buying cheap or anything but hey, you get what you pay for.

[mr moose]

Just now, leadeater said:

Well there's your problem . Not to shame people for buying cheap or anything but hey, you get what you pay for.

it was intended for school students and general home use, email, word and basic web surfing.  nothing else. 

[D13H4RD]

3 hours ago, captain_to_fire said:

Maybe it's time for Apple's board to fire their current CEO?

Highly unlikely that they’ll come to that because Apple under Tim is making good money.

 

The only reason they’d ask him to resign is if Apple makes a single flop that’s so bad, the company’s financial health goes down the craphole

[D13H4RD]

Here’s an update 

 

He went back to the Apple Store and they offered him 2 solutions 

 

1) Do a replacement of the rear shell

2) A complete replacement unit 

 

He opted for the latter

[Nowak]

For those of you saying "If they used stainless steel screws, this wouldn't be an issue!":

Stainless steel, while it's stronger than zinc, doesn't mix well with aluminum and would damage the iMac Pro itself, which is a greater risk to your $5000 computer than a screw breaking (even though that's shitty). Zinc, while it's softer than stainless steel, does mix well with aluminum. Because of the material the iMac Pro is made of, Apple has no choice but to use the cheaper, more fragile zinc screws for the VESA mount. Basically, Apple needs to stop using aluminum if they want to use stronger screws.

 

That all being said, this level of support for a $5000 prosumer computer is unacceptable.

[captain_to_fire]

1 hour ago, D13H4RD2L1V3 said:

2) A complete replacement unit 

 

He opted for the latter

 

[BlueChinchillaEatingDorito]

Well everyone's favourite New Yorker is all over it. Skipped ahead to the good bit for you. The first few minutes was just them watching the video.  

[D13H4RD]

1 hour ago, captain_to_fire said:

~snip~

Yep, he did

 

Because after that shoddy repair work, there's no way I'd opt for a replacement back cover. I'd rather just get a complete replacement and be done with it

[mr moose]

1 hour ago, NowakVulpix said:

For those of you saying "If they used stainless steel screws, this wouldn't be an issue!":

Stainless steel, while it's stronger than zinc, doesn't mix well with aluminum and would damage the iMac Pro itself, which is a greater risk to your $5000 computer than a screw breaking (even though that's shitty). Zinc, while it's softer than stainless steel, does mix well with aluminum. Because of the material the iMac Pro is made of, Apple has no choice but to use the cheaper, more fragile zinc screws for the VESA mount. Basically, Apple needs to stop using aluminum if they want to use stronger screws.

 

That all being said, this level of support for a $5000 prosumer computer is unacceptable.

yep, zinc plated screws should easily be strong enough for this application though.  I am surprised they sheared the way they did.  I would be putting money on cheap Chinese second grade steel. Using stainless anywhere near the sea or in a damp area will make the back of your pc look like an old steel tug boat.

[suicidalfranco]

from the company telling you that all third party repair shops are incompetent fools who shouldn't come near their products with a screw and that only their own tech team should be relied upon

[mrchow19910319]

Cute panda just to reminds everyone to keep it civil. 

 

 

[Gawron10001]

11 hours ago, mr moose said:

valid opinion too.  I wonder how many people who buy phones actually think about security. 

I think you would be suprised, a lot more peps than 5yrs ago. 

[Drak3]

12 hours ago, mrchow19910319 said:

HP laptops are straight out of garbage can..... maybe that was long time ago, now it is better, but still.... 

That's true of every budget option from every OEM. Apple included.

[WereCat]

"The software I purchased stopped working, can you pls fix?"

Microsoft - "Just do a clean install"

 

"The hardware I purchased stopped working, can you pls fix?"

Apple - "Just buy a new one"

[Hunter259]

Quick Update: Quinn has been given a new machine and someone at Apple has contacted him to ship his VESA mount back to Apple for testing. His entire conversation with instore managers is included in the description.

 

 

[Shadestones]

1 hour ago, Hunter259 said:

Quick Update: Quinn has been given a new machine and someone at Apple has contacted him to ship his VESA mount back to Apple for testing. His entire conversation with instore managers is included in the description.

 

 

For being managers at a "Genius Bar" they really didn't seem that professional. They were filling in the missing details with excuses/lies, instead of just apologizing and providing solutions.

 

The worst part is that one of them knew the condition the iMac Pro was in, and still let the customer walk out with it.

[DrMacintosh]

Glad to see that Apple replaced his machine, as they should have!

 Watching the video now to see exactly what Apple has to say. 

 

Hopefully Tim Cook lit a fire under someone's ass over the bad PR. 

[D13H4RD]

1 hour ago, DrMacintosh said:

Hopefully Tim Cook lit a fire under someone's ass over the bad PR. 

Probably the one who either made the VESA mount or the one who approved it

[Not_Jony_Ive]

the amount of hate apple is getting at this forum is so staggering this is me after reading some of the posts here :

 

Spoiler

 

[GoldenLag]

17 minutes ago, Not_Jony_Ive said:

the amount of hate apple is getting at this forum is so staggering this is me after reading some of the posts here :

 

  Reveal hidden contents

 

Isnt the purpose of forums to hate on bad things and encourage good things? 

(That and maybe answering some questions)

 

Applaud at replacing iMac. Then overlook that and then continue disliking due to the original issue.

[Shadestones]

24 minutes ago, Not_Jony_Ive said:

the amount of hate apple is getting at this forum is so staggering this is me after reading some of the posts here :

 

  Reveal hidden contents

 

I am personally not hating on the company. I'm upset at the quality of customer service Quinn received for a $5,000 product.

[Not_Jony_Ive]

21 minutes ago, Shadestones said:

I am personally not hating on the company. I'm upset at the quality of customer service Quinn received for a $5,000 product.

True. Anyone who spent THAT much money deserve to get their machine 100% work and running. 

Hell, even you don't get a machine that cost that much, you expect it to work and you expect the people who are selling you that machine knows what they are talking, what they are doing. But apple failed to deliver that. Anyone would be upset. As a lot of people mentioned from the previous topic where linus's machine cannot be fixed by apple, apple just being apple and shipped the machine where a lot of the dust havent been settled . a.k.a how to properly fix those machines etc etc.

24 minutes ago, GoldenLag said:

Isnt the purpose of forums to hate on bad things and encourage good things? 

(That and maybe answering some questions)

 

Applaud at replacing iMac. Then overlook that and then continue disliking due to the original issue.

I forgot to put the /s at the end of my comment. 

[GoldenLag]

16 minutes ago, Not_Jony_Ive said:

I forgot to put the /s at the end of my comment. 

dont care. i felt some /s in your comment, but i thought i mention my thing anyway

[mrchow19910319]

on a side note... I just went to apple store and replaced my 2017 macbook pro's keyboard. 

LOL. 

 

And the new ones are not as sticky as the old ones when the machine is heating, and I can even say that it is not sticky at all. 

Not just the key that was originally stuck, but the whole keyboard is not getting stuck when the machine is under 100% fan speed. (a.k.a pretty hot)

Hopefully this can last me for a long time. 

[79wjd]

7 minutes ago, mrchow19910319 said:

on a side note... I just went to apple store and replaced my 2017 macbook pro's keyboard. 

LOL. 

 

And the new ones are not as sticky as the old ones when the machine is heating, and I can even say that it is not sticky at all. 

Not just the key that was originally stuck, but the whole keyboard is not getting stuck when the machine is under 100% fan speed. (a.k.a pretty hot)

Hopefully this can last me for a long time. 

A lot of it comes down to luck -- like any customer support. I had an issue with ebay the other day. I ordered something and it was supposed to include a free google home mini if ordered by the 20th. I placed the order on the 18th, but because the "seller" didn't process the payment until the 21st I was not eligible for the Google Home. On top of that, the representative's suggestion was to not worry as there will always be other promotions for future purchases. I had to spend a half hour before I actually managed to get the credit to buy a Google Home.