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Question about Ryzen 1600 RAM support

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Hi. So I recently bought a new GA-AB350-Gaming 3 mobo, Ryzen 5 1600 and 8gb of hyper X 2666mhz 2*8 RAM(part number HX426C15FBK2/8) and the only way I can get it to boot is if the memory is in single channel instead of dual i.e. DIMM 1 and 2(single) but not in DIMM 1 and 3(Duel). I have tested every config for the placement for the sticks but only single channel works. 

side note: I have windows installed(with single channel) and I have had no stability issues but the ram will only boot at 2400mhz

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Just now, Canada EH said:

How new is your rig?

yep it may be best to just return it

Good luck, Have fun, Build PC, and have a last gen console for use once a year. I should answer most of the time between 9 to 3 PST

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Just now, GDRRiley said:

yep it may be best to just return it

well im thinking the mobo or sumtin is kaputz

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9 hours ago, Technicolors said:

do you have other ram spares?

No I do not I do have the money to go get some new ram at a different speed as my thinking is that the CPU will not run it at 2666 at if I try to force it to run at that speed the CPU error light comes on, the fans spin but nothing else happens

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Have you tried DIMM 2 and 4?

If you cannot boot in dual channel return the motherboard and give it a go again.

CPU: Ryzen 7 5800X Cooler: Corsair H100i Platinum SE Mobo: Asus B550-A GPU: EVGA RTX 2070 XC RAM: G.Skill Trident Z RGB 3200MHz 16CL 4x8GB (DDR4) SSD0: Crucial MX300 525GB SSD1: Samsung QVO 1TB PSU: NZXT C650 Case: Corsair 4000D Airflow Monitor: Asus VG259QM (240Hz)

I usually edit my posts immediately after posting them, as I don't check for typos before pressing the shiny SUBMIT button.

Unraid Server

CPU: Ryzen 5 7600 Cooler: Noctua NH-U12S Mobo: Asus B650E-i RAM: Kingston Server Premier ECC 2x32GB (DDR5) SSD: Samsung 980 2x1TB HDD: Toshiba MG09 1x18TB; Toshiba MG08 2x16TB HDD Controller: LSI 9207-8i PSU: Corsair SF750 Case: Node 304

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1 minute ago, Eibe said:

Have you tried DIMM 2 and 4?

If you cannot boot in dual channel return the motherboard and give it a go again.

Yes I have the same thing happens as long the DIMM's are directly next to each other it is find but anything else no

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Just now, Canadian Canada said:

Yes I have the same thing happens as long the DIMM's are directly next to each other it is find but anything else no

Yeah, then return the motherboard (and maybe the sticks if you want to be safe - but I don't think they are the cause really).

CPU: Ryzen 7 5800X Cooler: Corsair H100i Platinum SE Mobo: Asus B550-A GPU: EVGA RTX 2070 XC RAM: G.Skill Trident Z RGB 3200MHz 16CL 4x8GB (DDR4) SSD0: Crucial MX300 525GB SSD1: Samsung QVO 1TB PSU: NZXT C650 Case: Corsair 4000D Airflow Monitor: Asus VG259QM (240Hz)

I usually edit my posts immediately after posting them, as I don't check for typos before pressing the shiny SUBMIT button.

Unraid Server

CPU: Ryzen 5 7600 Cooler: Noctua NH-U12S Mobo: Asus B650E-i RAM: Kingston Server Premier ECC 2x32GB (DDR5) SSD: Samsung 980 2x1TB HDD: Toshiba MG09 1x18TB; Toshiba MG08 2x16TB HDD Controller: LSI 9207-8i PSU: Corsair SF750 Case: Node 304

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8 minutes ago, Eibe said:

Yeah, then return the motherboard (and maybe the sticks if you want to be safe - but I don't think they are the cause really).

Do you think I should get a different brand of mobo or just get a new one of the same kind?

 

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22 minutes ago, Canadian Canada said:

Do you think I should get a different brand of mobo or just get a new one of the same kind?

When you RMA you usually get the same motherboard you bought... You do not really get to choose.

However, if you can choose I would go with an Asus Prime B350 which is in the same price range.

CPU: Ryzen 7 5800X Cooler: Corsair H100i Platinum SE Mobo: Asus B550-A GPU: EVGA RTX 2070 XC RAM: G.Skill Trident Z RGB 3200MHz 16CL 4x8GB (DDR4) SSD0: Crucial MX300 525GB SSD1: Samsung QVO 1TB PSU: NZXT C650 Case: Corsair 4000D Airflow Monitor: Asus VG259QM (240Hz)

I usually edit my posts immediately after posting them, as I don't check for typos before pressing the shiny SUBMIT button.

Unraid Server

CPU: Ryzen 5 7600 Cooler: Noctua NH-U12S Mobo: Asus B650E-i RAM: Kingston Server Premier ECC 2x32GB (DDR5) SSD: Samsung 980 2x1TB HDD: Toshiba MG09 1x18TB; Toshiba MG08 2x16TB HDD Controller: LSI 9207-8i PSU: Corsair SF750 Case: Node 304

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What CPU Cooler are you using?

Personal Desktop":

CPU: Intel Core i7 10700K @5ghz |~| Cooling: bq! Dark Rock Pro 4 |~| MOBO: Gigabyte Z490UD ATX|~| RAM: 16gb DDR4 3333mhzCL16 G.Skill Trident Z |~| GPU: RX 6900XT Sapphire Nitro+ |~| PSU: Corsair TX650M 80Plus Gold |~| Boot:  SSD WD Green M.2 2280 240GB |~| Storage: 1x3TB HDD 7200rpm Seagate Barracuda + SanDisk Ultra 3D 1TB |~| Case: Fractal Design Meshify C Mini |~| Display: Toshiba UL7A 4K/60hz |~| OS: Windows 10 Pro.

Luna, the temporary Desktop:

CPU: AMD R9 7950XT  |~| Cooling: bq! Dark Rock 4 Pro |~| MOBO: Gigabyte Aorus Master |~| RAM: 32G Kingston HyperX |~| GPU: AMD Radeon RX 7900XTX (Reference) |~| PSU: Corsair HX1000 80+ Platinum |~| Windows Boot Drive: 2x 512GB (1TB total) Plextor SATA SSD (RAID0 volume) |~| Linux Boot Drive: 500GB Kingston A2000 |~| Storage: 4TB WD Black HDD |~| Case: Cooler Master Silencio S600 |~| Display 1 (leftmost): Eizo (unknown model) 1920x1080 IPS @ 60Hz|~| Display 2 (center): BenQ ZOWIE XL2540 1920x1080 TN @ 240Hz |~| Display 3 (rightmost): Wacom Cintiq Pro 24 3840x2160 IPS @ 60Hz 10-bit |~| OS: Windows 10 Pro (games / art) + Linux (distro: NixOS; programming and daily driver)
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12 minutes ago, Princess Cadence said:

What CPU Cooler are you using?

Corsair H60 AIO

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15 minutes ago, Eibe said:

When you RMA you usually get the same motherboard you bought... You do not really get to choose.

However, if you can choose I would go with an Asus Prime B350 which is in the same price range.

 

15 minutes ago, Eibe said:

When you RMA you usually get the same motherboard you bought... You do not really get to choose.

However, if you can choose I would go with an Asus Prime B350 which is in the same price range.

Well I only bought received it from Amozon two days ago so through them I should be able to

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3 minutes ago, Canadian Canada said:

Well I only bought received it from Amozon two days ago so through them I should be able to

Yes you should... When I returned my RAM to them I just got refunded.

CPU: Ryzen 7 5800X Cooler: Corsair H100i Platinum SE Mobo: Asus B550-A GPU: EVGA RTX 2070 XC RAM: G.Skill Trident Z RGB 3200MHz 16CL 4x8GB (DDR4) SSD0: Crucial MX300 525GB SSD1: Samsung QVO 1TB PSU: NZXT C650 Case: Corsair 4000D Airflow Monitor: Asus VG259QM (240Hz)

I usually edit my posts immediately after posting them, as I don't check for typos before pressing the shiny SUBMIT button.

Unraid Server

CPU: Ryzen 5 7600 Cooler: Noctua NH-U12S Mobo: Asus B650E-i RAM: Kingston Server Premier ECC 2x32GB (DDR5) SSD: Samsung 980 2x1TB HDD: Toshiba MG09 1x18TB; Toshiba MG08 2x16TB HDD Controller: LSI 9207-8i PSU: Corsair SF750 Case: Node 304

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5 minutes ago, Eibe said:

Yes you should... When I returned my RAM to them I just got refunded.

Thank you for your help I will be returing the board then

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Have you tried updating the Bios?  This tends to fix many issues.

 

R7 5800x -:- Asus ROG Strix X570-F Gaming -:- EVGA FTW3 Ultra RTX3080 -:- EVGA 850 GA -:- 32GB G.Skill TridentZ Neo  -:- Asus TUF GT501

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Just now, ad1das said:

Have you tried updating the Bios?  This tends to fix many issues.

I have not I am going to try that before I take it apart

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1 minute ago, Canadian Canada said:

I have not I am going to try that before I take it apart

Just make sure to update Bios, from the bios, not the app within windows.  I have had that app crash recently and lost the motherboard in the process.

 

R7 5800x -:- Asus ROG Strix X570-F Gaming -:- EVGA FTW3 Ultra RTX3080 -:- EVGA 850 GA -:- 32GB G.Skill TridentZ Neo  -:- Asus TUF GT501

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8 minutes ago, ad1das said:

Just make sure to update Bios, from the bios, not the app within windows.  I have had that app crash recently and lost the motherboard in the process.

Yes I know... just did it and now the RAM is running at 2666mhz I will now try to run it in dual channel

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Just now, Canadian Canada said:

Yes I know... just did it and now the RAM is running at 2666mhz I will now try to run it in dual channel

Good luck.

 

R7 5800x -:- Asus ROG Strix X570-F Gaming -:- EVGA FTW3 Ultra RTX3080 -:- EVGA 850 GA -:- 32GB G.Skill TridentZ Neo  -:- Asus TUF GT501

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Thank you so much for reminding me about the bios update... I downloaded it and forgot to do it... the RAM is now running in duel channel at 2666mhz

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3 minutes ago, Canadian Canada said:

Thank you so much for reminding me about the bios update... I downloaded it and forgot to do it... the RAM is now running in duel channel at 2666mhz

Glad i can help.  It is definitely a lot easier than returning hardware lol.

 

R7 5800x -:- Asus ROG Strix X570-F Gaming -:- EVGA FTW3 Ultra RTX3080 -:- EVGA 850 GA -:- 32GB G.Skill TridentZ Neo  -:- Asus TUF GT501

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2 minutes ago, ad1das said:

Glad i can help.  It is definitely a lot easier than returning hardware lol.

Yeah it would have been a pain in the ass... taking it all apart then having to ship just the mobo back and waiting on the new one

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Just now, Canadian Canada said:

Yeah it would have been a pain in the ass... taking it all apart then having to ship just the mobo back and waiting on the new one

That is why i love having Microcenter local to me.  Buy local, return local :)

 

R7 5800x -:- Asus ROG Strix X570-F Gaming -:- EVGA FTW3 Ultra RTX3080 -:- EVGA 850 GA -:- 32GB G.Skill TridentZ Neo  -:- Asus TUF GT501

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