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AMD's heatsink warranty Nontroversy leads to update

AMD has updated their warranties for the just released CPUs following some Techies on the web getting fooled into concerns over an AMD warranty.(probably started by some redditors or something)

The warranty stating:

"This Limited Warranty shall be null and void if the AMD microprocessor which is the subject of this Limited Warranty is used with any heatsink/fan other than the one provided herewith."

This lead to a few outlets releasing this info as "news" despite this being a hold over from years past. EX: note the date

Well Gamersnexus were on top of things and have comeback with AMD's comments.

Quote

We reached-out to AMD for comment when this story went public, and received a response today that AMD had updated its warranty terms for clarity. The original language was meant to prevent warranty replacements for scenarios where the CPU had been damaged by an out-of-spec cooler (think: something like an LN2 pot, or the jury-rigging we do at GN). It was not meant to block warranty replacements for issues unrelated to coolers.

Sourcehttps://www.gamersnexus.net/news-pc/3291-amd-updates-warranty-to-allow-aftermarket-heatsinks

 

The updated warranty now reads:

Quote

This Limited Warranty shall be null and void if the AMD microprocessor which is the subject of this Limited Warranty is used with any heatsink/fan (HSF) that does not support operation of the AMD processor in conformance with AMD’s publicly available specifications. Use of HSF solutions determined by AMD as incapable of such performance or which are determined to have contributed to the failure of the processor shall invalidate the warranty.

Much clearer right? 9_9

 

Not much of anything here but I hope people that saw the original fuss are happy to have things cleared up now

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Wow imagine if Intel said their warranty only applied with included stock cooler (or their non-included coolers like the TS15A junk), they would never ever replace another CPU since aftermarket cooling only exists because of how lazy is Intel.

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I really cannot believe the hype train that followed from this... Love the title. Great pun! Thanks for putting the unease of others to rest.

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10 minutes ago, PopReference said:

Much clearer right? 9_9

It is actually, so I don't know why the roll-eyes reaction was necessary.

 

I'm glad they fixed it.

Make sure to quote or tag me (@JoostinOnline) or I won't see your response!

PSU Tier List  |  The Real Reason Delidding Improves Temperatures"2K" does not mean 2560×1440 

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3 minutes ago, JoostinOnline said:

It is actually, so I don't know why the roll-eyes reaction was necessary.

 

I'm glad they fixed it.

It's more about the necessity to even make the change. It would be very difficult to prove that the heatsink itself was to blame and most times people that would break a cpu wacky cooling know what they did was wrong.

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Just now, PopReference said:

It's more about the necessity to even make the change. It would be very difficult to prove that the heatsink itself was to blame and most times people that would break a cpu wacky cooling know what they did was wrong.

It doesn't matter that it's difficult to prove, clarity is essential.  They should never have said you had to use their heatsink.  You're throwing a fit because AMD's warranty now makes sense.  The fact that this was overlooked for years is worse, not better.

Make sure to quote or tag me (@JoostinOnline) or I won't see your response!

PSU Tier List  |  The Real Reason Delidding Improves Temperatures"2K" does not mean 2560×1440 

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1 minute ago, JoostinOnline said:

It doesn't matter that it's difficult to prove, clarity is essential.  They should never have said you had to use their heatsink.  You're throwing a fit because AMD's warranty now makes sense.  The fact that this was overlooked for years is worse, not better.

It never mattered, is the point. I know it's good they changed but most warranty, EULA and terms of stuff is kind of nonsense to me.

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2 minutes ago, PopReference said:

It never mattered, is the point. I know it's good they changed but most warranty, EULA and terms of stuff is kind of nonsense to me.

In fairness overclocking and delidding don't either. No company will get in a "he said, she said" fight with a customer. They just nod and smile, the fine print is for those who wouldn't lie lol

If anyone asks you never saw me.

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1 minute ago, PopReference said:

It never mattered, is the point. I know it's good they changed but most warranty, EULA and terms of stuff is kind of nonsense to me.

It shouldn't be nonsense though.  They declare what rights the consumer has over the product.

 

With what's being caused by confusing legal agreements lately, I'd think you'd take this more seriously.  Maybe it's an age thing. :/

Make sure to quote or tag me (@JoostinOnline) or I won't see your response!

PSU Tier List  |  The Real Reason Delidding Improves Temperatures"2K" does not mean 2560×1440 

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11 minutes ago, JoostinOnline said:

They declare what rights the consumer has over the product.

Well technically EULA's are not really legally binding mostly because companies put things in them that lawyers often can't understand. (warranties are another matter but he did say EULA despite it not really applying)

 

That being said AMD's wording was terrible in the original , and given that I have actually had to RMA their crap before it would annoy me (though due to me having to RMA their crap before I no longer buy their crap)

https://linustechtips.com/main/topic/631048-psu-tier-list-updated/ Tier Breakdown (My understanding)--1 Godly, 2 Great, 3 Good, 4 Average, 5 Meh, 6 Bad, 7 Awful

 

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2 minutes ago, AresKrieger said:

That being said AMD's wording was terrible in the original , and given that I have actually had to RMA their crap before it would annoy me (though due to me having to RMA their crap before I no longer buy their crap)

It wasn't even just bad wording.  There was NO way to interpret it differently.  They said using another cooler voided the warranty.  "They can't uphold it" isn't a reason to allow something.

Make sure to quote or tag me (@JoostinOnline) or I won't see your response!

PSU Tier List  |  The Real Reason Delidding Improves Temperatures"2K" does not mean 2560×1440 

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5 minutes ago, JoostinOnline said:

It wasn't even just bad wording.  There was NO way to interpret it differently.  They said using another cooler voided the warranty.  "They can't uphold it" isn't a reason to allow something.

Well whatever, whether I say bad wording or terrible practices it makes no difference its just semantics, regardless we can both agree it should have never been written in that manner.

https://linustechtips.com/main/topic/631048-psu-tier-list-updated/ Tier Breakdown (My understanding)--1 Godly, 2 Great, 3 Good, 4 Average, 5 Meh, 6 Bad, 7 Awful

 

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31 minutes ago, AresKrieger said:

Well whatever, whether I say bad wording or terrible practices it makes no difference its just semantics, regardless we can both agree it should have never been written in that manner.

I'm sure that their legal department watched some of LTTs cooling solution videos and just didn't want to have to replace a CPU from someone that tried to cool it with a homemade chunk of Aluminum. xD

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3 hours ago, PopReference said:

The updated warranty now reads:

 

This Limited Warranty shall be null and void if the AMD microprocessor which is the subject of this Limited Warranty is used with any heatsink/fan (HSF) that does not support operation of the AMD processor in conformance with AMD’s publicly available specifications. Use of HSF solutions determined by AMD as incapable of such performance or which are determined to have contributed to the failure of the processor shall invalidate the warranty.

 

Much clearer right? 9_9

Which basically means:

 

Using any heatsink that isn't powerful enough (not to AMDs min spec) can void the warranty. (not that they will ever prove that, unless you send in the whole system or something)

Using any heatsink that damages the processor / or is the cause of CPU failure can void the warranty.

 

Since it only talks about HSF (heatsink/fan) I guess any AIO liquid cooler is fine lol.

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Because people are so easily outraged by things they don't understand we have to start spelling out warranty clauses like the consumer is still in kindy. 9_9

 

In other news Intel has updated their warranty to reflect the importance of using a heatsink because some of their products don't even come with one.  :o

Grammar and spelling is not indicative of intelligence/knowledge.  Not having the same opinion does not always mean lack of understanding.  

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14 minutes ago, TrigrH said:

Since it only talks about HSF (heatsink/fan) I guess any AIO liquid cooler is fine lol.

No, because liquid cooling is still a heatsink. You just change the cooling medium from metal to a liquid.

Come Bloody Angel

Break off your chains

And look what I've found in the dirt.

 

Pale battered body

Seems she was struggling

Something is wrong with this world.

 

Fierce Bloody Angel

The blood is on your hands

Why did you come to this world?

 

Everybody turns to dust.

 

Everybody turns to dust.

 

The blood is on your hands.

 

The blood is on your hands!

 

Pyo.

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7 hours ago, PopReference said:

It's more about the necessity to even make the change. It would be very difficult to prove that the heatsink itself was to blame and most times people that would break a cpu wacky cooling know what they did was wrong.

Most people doing LN2 or other methods are so well known that they'd just tell AMD what they did and AMD would chuck em a new one anyway.

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6 hours ago, TrigrH said:

Which basically means:

 

 

 

Nothing has changed,  they have just had to add more words to satisfy the internet of self proclaimed experts who need very descriptive qualifiers becasue they think they know everything but don't know shit.

 

Also everything that sinks heat is a heat sink (even LN2 in a pipe), but you already knew that and I couldn't resist being the self proclaimed know it all. :P

Grammar and spelling is not indicative of intelligence/knowledge.  Not having the same opinion does not always mean lack of understanding.  

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I knew it was an old info that needed updating. Some freaked out for no reason even, the reading didn't even make sense. 

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