Apple fans going into clauses about why Apple doesn't have to fix Linus' Mac Pro

[Kamjam21xx]

Does mac still not have a right click?

[Godlygamer23]

20 hours ago, Blademaster91 said:

It would have saved them a ton of bad press just giving LTT another imac pro, all the repairs would have cost Apple the same as a new computer since everything is broken besides probably the CPU and ram

It could actually be more expensive to repair a device when factoring in labor costs, and that's why it's sometimes cheaper just to give a new device to someone, whether it's a car, computer, smartphone, etc. 

[TechyBen]

22 hours ago, AnonymousGuy said:

I have a story, I broke part of a DIMM slot inserting a ram stick at a bad angle and despite having a maxed out EVGA warranty (10 year extended, Saturday Advanced Replacement), they didn't offer anything except $200 plus shipping to send it off and be without for weeks for a repair.  

 

I wasn't expecting them to bend over backwards, but a little bit of "hey we see you're a pretty high roller customer" would have been nice.  I ended up selling the board as-is and buying an Asus one and I think it worked out to being cheaper than taking the repair option.  X99 Classified -> X99 RVE.

They offered to repair it for you though. That's more than Apple are offering here! A DIMM slot would cost that to repair. It would cost more than a replacement in most cases... but they offered. It's not that Apple cannot/will not. They could literally give Linus a bill for a replacement iMac and the costs exactly of one... it's still how they handle his case.

 

(For example, some classic cars cost more to repair than buying a new car... does not stop people doing it!)

[Crunchy Dragon]

Just now, TechyBen said:

(For example, some classic cars cost more to repair than buying a new car... does not stop people doing it!)

People love their cars man

[TechyBen]

And have you seen Linus car? His love is not in the car... (it's probably in his children and wife and family, but PCs come a very close second!)...

 

 

 

(oh, wait, a Mac is not a PC... whoops!)

[YellowJersey]

I look at it this way. Whether Apple will provide the parts to have the thing fixed is their decision. BUT! I'd say that's a pretty anti-consumer decision. Apple can do whatever it wants and most of the time that's their legal right to do so. BUT! That doesn't make it morally or ethically right. This is where people in generally kind of baffle me because regardless of which side of the fence you're on for any given issue, people seem to take an all-or-nothing approach. You either have to love apple or hate apple with no middle ground. People don't seem to realise or accept that you can like apple but also acknowledge when they do something crappy. You can dislike apple but also acknowledge when they do something right. (I'm pretty sure this is why I don't have many friends...)

[cflanders]

On April 18, 2018 at 10:22 PM, aisle9 said:

I have never wanted to defend Linus more than I do right now. I have never seen any particular need to defend Linus at all before now, actually.

 

Here's an idea, Apple forum folks: How about you buy your products from a company that lets you repair your shit? Jesus Christ, even Gigabyte would still gladly take your money to repair one of their motherboards that you threw off a building then shipped back to them.

I can. My 2009 macbook Pro is still doing fine with a 1 TB SSD and 8GB of RAM. 

 

To everyone who keeps bitching about how Apple should fix it, remember that their warranty and replacement status still says that if you mess up your device repairing it yourself, you should suck it up and get the fuck over it since you got yourself into that situation in the first place instead of getting a certified repair specialist to do it. 

 

I will still defend Linus because Apple should have a repair program available, just not the part where they should completely ignore their policy on devices that were not repaired by a certified repair technician. 

[cflanders]

18 hours ago, Kamjam21xx said:

Does mac still not have a right click?

It does. Just tap or press with two fingers on the trackpad which is still much better than any windows trackpad I have tried. 

[AlwaysFSX]

19 hours ago, Glenwing said:

Also, this gem:

Breaking news: all analogies are now invalid by definition, because the two things being compared aren't actually the same thing... 

Broke my glass, guess Ford can't fix that.

 

Wait, still not the same thing. Damn it...

[Syntaxvgm]

On 4/18/2018 at 10:11 PM, Jurrunio said:

I'm not with Linus in this case. Sometimes he (and possibly other decision-makers) just forgets EVGA-style customer service is not mandatory.

oh yah most manufacturers refuse to provide parts to their own repair team or authorized repair centers on full devices (not parts)

 

yall are our of your mind. He wanted to pay someone, anyone to fix this 5k computer. And apple is like "nope, we don't even supply our own people with parts. Fuck you. There's no amount of money you can pay to fix this" 

[AlwaysFSX]

1 minute ago, Syntaxvgm said:

oh yah most manufacturers refuse to provide parts to their own repair team or authorized repair centers on full devices (not parts)

 

yall are our of your mind. He wanted to pay someone, anyone to fix this 5k computer. And apple is like "nope, we don't even supply our own people with parts. Fuck you. There's no amount of money you can pay to fix this" 

Hey, you're wrong for thinking that companies should support their products, okay?

 

/s

[Syntaxvgm]

8 minutes ago, cflanders said:

I can. My 2009 macbook Pro is still doing fine with a 1 TB SSD and 8GB of RAM. 

 

To everyone who keeps bitching about how Apple should fix it, remember that their warranty and replacement status still says that if you mess up your device repairing it yourself, you should suck it up and get the fuck over it since you got yourself into that situation in the first place instead of getting a certified repair specialist to do it. 

 

I will still defend Linus because Apple should have a repair program available, just not the part where they should completely ignore their policy on devices that were not repaired by a certified repair technician. 

but he's not saying that. they provide no parts for this to their certified shops. They've made it so no one can fix this. if it was under warranty I'm assuming they just send in for a replacement mac? Like wtf 

[Syntaxvgm]

4 minutes ago, AlwaysFSX said:

Hey, you're wrong for thinking that companies should support their products, okay?

 

/s

Further than that, I don't even want them to support it. This isn't about warranty. It's about releasing a device with no way to get basics replaceable parts like the screen, not even to themselves. Who the fuck could defend this? 

 

edit

I really think this is Linus's reputation hurting here. Half the people I see defending this didn't watch the whole video, clearly, and assume he expects them to fix their mistake taking it apart, which is not what he wants. 

[cflanders]

3 minutes ago, Syntaxvgm said:

Further than that, I don't even want them to support it. This isn't about warranty. It's about releasing a device with no way to get basics replaceable parts like the screen, not even to themselves. Who the fuck could defend this? 

What do you think other companies do with other devices that aren't easily repairable and only a small percentage of the population will actually buy? Do they provide the parts and say good fucking luck, you'll need it? No.They just give you another one and recycle the first one. 

[Syntaxvgm]

6 minutes ago, cflanders said:

What do you think other companies do with other devices that aren't easily repairable and only a small percentage of the population will actually buy? Do they provide the parts and say good fucking luck, you'll need it? No.They just give you another one and recycle the first one. 

when i send devices in, some cases I've paid, I often get the same device back with a new parts, like, idk, a fucking screen. They wont trash the whole thing. Almost all will allow you to order a repair if you foot the bill. 

And the ones that don't use COMMON PARTS! 

Even laptop screens, while many parts of the laptop are proprietary, are replaceable and used on not just one laptop. Find the m/n and get the screen. it's easy. Oddest I've seen is the weird 50 instead of 40 pin edp in some dells, but even those can be found new with some work. Dell, btw, will repair products you bought from them and broke the screen on. 

Hell If I wanted to pay out the ass I'm pretty sure I can take my 18 and 19 year old Chryslers to the service center. They'll try at least. Apple meanwhile wont fix a brand fucking new multi thousand dollar investment even if you try to pay them, and specifically goes out of their way to make it so others can fix it either. It needs two parts you can snap in, not Louis Rossman level repairs, not that they don't work to prevent that as well. 

[cflanders]

2 hours ago, TechyBen said:

They offered to repair it for you though. That's more than Apple are offering here! A DIMM slot would cost that to repair. It would cost more than a replacement in most cases... but they offered. It's not that Apple cannot/will not. They could literally give Linus a bill for a replacement iMac and the costs exactly of one... it's still how they handle his case.

 

(For example, some classic cars cost more to repair than buying a new car... does not stop people doing it!)

The classic car has something that you can't just buy another of. Just buy another iMac Pro and it will be the exact same as what you payed for the first one. All of this ignoring the policy in their policy saying that if you break it through unauthorized repair, they are not obligated to fix it. 

[cflanders]

1 minute ago, Syntaxvgm said:

when i send devices in, some cases I've paid, I often get the same device back with a new parts, like, idk, a fucking screen. They wont trash the whole thing. Almost all will allow you to order a repair if you foot the bill. 

And the ones that don't use COMMON PARTS! 

Even laptop screens, while many parts of the laptop are proprietary, are replaceable and used on not just one laptop. Find the m/n and get the screen. it's easy. Oddest I've seen is the weird 50 instead of 40 pin edp in some dells, but even those can be found new with some work. Dell, btw, will repair products you bought from them and broke the screen on. 

Hell If I wanted to pay out the ass I'm pretty sure I can take my 18 and 19 year old Chryslers to the service center. They'll try at least. Apple meanwhile wont fix a brand fucking new multi thousand dollar investment even if you try to pay them, and specifically goes out of their way to make it so others can fix it either. It needs two parts you can snap in, not Louis Rossman level repairs, not that they don't work to prevent that as well. 

Because a screen is easy to break on a laptop that is carried around, not an all-in-one that barely ever gets moved.

[Syntaxvgm]

1 minute ago, cflanders said:

The classic car has something that you can't just buy another of. Just buy another iMac Pro and it will be the exact same as what you payed for the first one. All of this ignoring the policy in their policy saying that if you break it through unauthorized repair, they are not obligated to fix it. 

my fucking god that's not what it's about, they are refusing to supply parts to even their own authorized service centers (who will do the repair if they have the parts) for the time being for some special certifications for pro macs or some excuse , I've never heard of a computer maker doing that.

[Syntaxvgm]

9 minutes ago, cflanders said:

Because a screen is easy to break on a laptop that is carried around, not an all-in-one that barely ever gets moved.

And chrysler made tie rod bushings that snap off in the steering rack in nearly 100% of the similar ones from the era I've owned or known others to own, but they don't refuse to provide you some way to pay to fix it even though it generally happens closer to 50-70k miles. 
If I drop my 5000$ imac and all it needs is a screen, you think it's morally right for them to refuse to provide SOME WAY to get it repaired by them or one of their authorized third parties, like they do with THEIR OTHER DEVICES. But no fuck imac pro customer sin particular. That's how you treat customers. sure. 

[Razor Blade]

I can say this much... between borking iPhone screens and refusing a T&M repair for LMG along with the Apple community seemingly siding with Apple on it would have me noping right out of the idea of ever purchasing Apple.

 

Politics, ethics, morals, etc. aside a personal electronic device or computer I rely on for work or personal use I can NEVER take the chance that an Apple store refuses a repair on a device a 3rd party can't repair.

[Mooshi]

It boggles my mind how clueless people are on this. One, screw whatever fancy lawyer text is written to protect Apple's ass. Two, if a product can be repaired with a new part, it should be repaired. There is absolutely zero justification otherwise unless the product is damaged beyond repair.

 

In no universe does a screen, motherboard and PSU replacement cost more than an entire $5k system that isn't even half a year old. The whole Apple vs PC argument doesn't apply here and neither does a bad car analogy.

 

Same Intel processors, same Samsung/LG panels. Apple would rather you pay for a new system. While within their right, it is doing nothing for their image.

 

We aren't talking hard to source parts for classic hardware, we're discussing a brand new iMac here, stop losing focus.

[Syntaxvgm]

4 minutes ago, Mooshi said:

It boggles my mind how clueless people are on this. One, screw whatever fancy lawyer text is written to protect Apple's ass. Two, if a product can be repaired with a new part, it should be repaired. There is absolutely zero justification otherwise unless the product is damaged beyond repair.

 

In no universe does a screen, motherboard and PSU replacement cost more than an entire $5k system that isn't even half a year old. The whole Apple vs PC argument doesn't apply here and neither does a bad car analogy.

 

Same Intel processors, same Samsung/LG panels. Apple would rather you pay for a new system. While within their right, it is doing nothing for their image.

 

We aren't talking hard to source parts for classic hardware, we're discussing a brand new iMac here, stop losing focus.

Well with what they found out in this process they wont even replace the screen at all even if that was the only problem, and it's about them refusing to provide parts not it being "totaled" 

[cflanders]

1 minute ago, Syntaxvgm said:

And chrysler made tie rod bushings that snap off in the steering rack in nearly 100% of the similar ones from the era I've owned or known others to won, but they don't refuse to provide you some way to pay to fix it even though it generally happens closer to 50-70k miles. 
If I drop my 5000$ imac and all it needs is a screen, you think it's morally right for them to refuse to provide SOME WAY to get it repaired by them or one of their authorized third parties, like they do with THEIR OTHER DEVICES. But no fuck imac pro customer sin particular. That's how you treat customers. sure. 

Maybe you don't agree with their policies but you have to realize that they are just following policy and bending it a little bit; they are just unable to get a replacement screen in stock, maybe due to backlog, or maybe because there is no-one certified to perform the repair except ship it to apple and have them replace it there and send you another one right back. 

 

4 minutes ago, Mooshi said:

It boggles my mind how clueless people are on this. One, screw whatever fancy lawyer text is written to protect Apple's ass. Two, if a product can be repaired with a new part, it should be repaired. There is absolutely zero justification otherwise unless the product is damaged beyond repair.

 

In no universe does a screen, motherboard and PSU replacement cost more than an entire $5k system that isn't even half a year old. The whole Apple vs PC argument doesn't apply here. Same Intel processors, same Samsung/LG panels. Apple would rather you pay for a new system. While within their right, it is doing nothing for their image.

Do you think Apple has to care too much about their image? What is a very small subsection of the population going to do to drastically affect their profit?

[Mooshi]

1 minute ago, Syntaxvgm said:

Well with what they found out in this process they wont even replace the screen at all even if that was the only problem, and it's about them refusing to provide parts not it being "totaled" 

I know, and people are tossing classic cars into this for some bizzare reason. May as well bring up the Queen and balogna sandwiches--be just as relevant.

[Syntaxvgm]

4 minutes ago, cflanders said:

Maybe you don't agree with their policies but you have to realize that they are just following policy and bending it a little bit; they are just unable to get a replacement screen in stock, maybe due to backlog, or maybe because there is no-one certified to perform the repair except ship it to apple and have them replace it there and send you another one right back. 

 

Do you think Apple has to care too much about their image? What is a very small subsection of the population going to do to drastically affect their profit?

apple didn't certify anyone and is not doing that yet (why can someone work on an imac and not an imac pro?), and they launched this product and were not prepared to give it the same support they give their other computers for at least months potentially longer. I can't assume this to be Hanlons razor, this is intended imo.