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Apple fans going into clauses about why Apple doesn't have to fix Linus' Mac Pro

Just now, BuckGup said:

I don't think the people buying iMacs will ever open them though. Maybe Apple thought the same?

I know some people that have had to do it before.

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Just now, BuckGup said:

I don't think the people buying iMacs will ever open them though. Maybe Apple thought the same?

But, now Apple is making an assumption about what their customers are doing, and even if they don't open it....what about the cracked glass? That can happen to anyone. 

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

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Apple is just hurting themselves with this news. Bad bad bad PR...

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1 minute ago, AntiTrust said:

Apple care doesnt cover accidental damage so he'd be in the same boat just out more money. 

AppleCare specifically is for accidental damage.  https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusmacus.html

 

Although what they were doing would probably qualify as "misuse" and void it anyways but for sure it would cover if it was dropped off a desk onto the floor.

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2 minutes ago, Godlygamer23 said:

But, now Apple is making an assumption about what their customers are doing, and even if they don't open it....what about the cracked glass? That can happen to anyone. 

not to mention that if LTT can't get it fixed with all their influence and resources, what chances does the average guy have at getting this fixed? 

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2 minutes ago, Godlygamer23 said:

But, now Apple is making an assumption about what their customers are doing, and even if they don't open it....what about the cracked glass? That can happen to anyone. 

I would assume if they cracked the glass and not opened it they would have fixed it and ordered the parts. But otherwise there are too few of parts to allow 3rd part shipments or to allow voided warranty repairs.

ƆԀ S₱▓Ɇ▓cs: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D???????r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO

Just keeping this here as a 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20 minutes ago, BuckGup said:

I would assume if they cracked the glass and not opened it they would have fixed it and ordered the parts. But otherwise there are too few of parts to allow 3rd part shipments or to allow voided warranty repairs.

What would happen if an internal component failed in the iMac Pro? Are they going to just replace the entire computer with another $5,000 iMac Pro? 

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5 minutes ago, Godlygamer23 said:

What would happen if an internal component failed in the iMac Pro? Are they going to just replace the entire computer with another $5,000 iMac Pro? 

Yes, per their terms for a warranty issue if they can't repair they will replace.

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Just now, AnonymousGuy said:

Yes, per their terms for a warranty issue if they can't repair they will replace.

Yes..if it's too expensive to repair it...But here they don't appear to have the necessary channels to actually fix something or get people authorized to do the repairs. 

 

The whole thing is ridiculous and we shouldn't be having this discussion. Apple should have everything in place for every product so they can be repaired, especially products that cost as much as a damn car, and especially towards someone who is willing to spend the money to have it in working condition again. I really can't stress this enough. The price is far too high to not have any proper servicing available in place for paying customers. This isn't even about Linus. This is about a customer not getting the proper support to have their computer back in working order.

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"I can explain it to you, but I can't understand it for you" - Edward I. Koch

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Just now, Godlygamer23 said:

Yes..if it's too expensive to repair it...But here they don't appear to have the necessary channels to actually fix something or get people authorized to do the repairs. 

 

The whole thing is ridiculous and we shouldn't be having this discussion. Apple should have everything in place for every product so they can be repaired, especially products that cost as much as a damn car, and especially towards someone who is willing to spend the money to have it in working condition again. I really can't stress this enough. The price is far too high to not have any proper servicing available in place for paying customers. This isn't even about Linus. This is about a customer not getting the proper support to have their computer back in working order.

If this was a warranty issue we wouldn't even be here right now because the Apple Store would have offered a replacement iMac off the shelf as soon as they saw they couldn't get parts.  To this end it doesn't matter how they "fix" the problem either repair or replace, so long as they fix the problem.

 

Since this situation is not a warranty issue, I'm much less sympathetic.  Would it be more ideal for Apple to have spare parts available?  Yeah.  Is it mandatory?  No.  (And it has been said many times over that Apple in fact DOES have parts and certified places for the iMac Pro). 

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People, this isn't a warranty repair. Linus acknowledged to Apple that they broke it and had made it clear it is willing to pay for the repairs. Still, Apple refuses to perform the repair.

 

This reminds me of when I went to Wally World to get a new battery for my truck since the old one was almost five years old, a very ripe old age for a battery in the Phoenix, AZ area (even the good ones rarely last more than three years, anything older than that belongs in a museum of antiquity). After waiting on them for about an hour after I had paid for a new one, I asked why it was taking so long. The head mechanic came out to explain to me that they were still charging the old one. When I asked why they were charging the old battery, he told me they have to do that before they can do a warranty replacement. I told him it wasn't a warranty replacement and that I had already paid for a new one, then demanded to see the repair ticket. The ticket clearly showed I had paid for a new battery and that they were to install it.

 

It turned out the brainless wrench monkey had just glanced at the ticket just long enough to identify my vehicle and, after popping open the hood and seeing the old Wally World battery inside with a few months left on the warranty, assumed it was in there for warranty replacement. Argh! After he went back into shop, I waited another 15 minutes and the head mechanic came back out and told me they had just taken the battery off the charger, it had tested still good, and asked if I still wanted to replace it with a new one. At this point, I was ready to risk getting arrested for practicing proctology without a license by ripping him a new one but, instead, just said, no, I want to replace it now instead of later when I'm on the side of the road in the middle of nowhere in the middle of the night and with no cell phone coverage (remember, this is AZ). While I thought I said it calmly, I must have had steam spewing out my ears as I was saying it because the guy was backing off slowly as I was saying it (and I'm an old lady!).  I was there over an hour and a half just to get a new battery installed because some moron was too broke to pay attention.

 

I can't help but wonder if Apple has a similar problem.

Jeannie

 

As long as anyone is oppressed, no one will be safe and free.

One has to be proactive, not reactive, to ensure the safety of one's data so backup your data! And RAID is NOT a backup!

 

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11 minutes ago, AnonymousGuy said:

(And it has been said many times over that Apple in fact DOES have parts and certified places for the iMac Pro). 

if that's the case then they have no reason not to repair it.

🌲🌲🌲

 

 

 

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Why are we defending a company for refusing to make repair components available to consumers? This is idiotic and will only set us consumers back in terms of protection for individual and third-party repair. 

 

Ask yourself "do I really want to be at the mercy of a large corporation for any little thing that happens to gear?". The answer is an outright "NO". There shouldn't be a massive issue trying to get someone to fix electronics that are currently in circulation nor to be able to ask for parts as an individual. 

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It's kind of Linus's own fault really for making the title so clickbaity. 

 

Its also pretty standard for Apple to have this policy. Especially with Apple products you can actually buy completely fake parts. I bought an iPhone 3GS off Aliexpress, it ran standard iOS (Could use it with iTunes, App Store, Used IPSWs etc - exact same thing) however it used parts not made by Apple at all. Apple just can't have the same guarantees for all devices when things like these popup - so standard policy etc. 

 

Linus's video made it sound like it was Apple's fault directly, which its not. It is Linus's fault (Or Anthony's, but he's pretty cool) for getting the iMac open. Accidents do happen though and there should be availability to fix it. Passing the blame or creating a ranty video isn't the answer. 

 

It's mainly the rollout of certification to fix the iMacs which is the prominent issue. As with any new products it will take a while, especially so for a product engineered like the iMac Pro. Training and logistics do take time and without prior knowledge (which apple won't give due to their product introduction secrecy) and training. 

 

The only thing that can really fix the iMac Pro is time. 

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5 minutes ago, RorzNZ said:

The only thing that can really fix the iMac Pro is time. 

but that's not the case. Apple didn't say anything about "oh it will take time for us to get the parts" they just refused even with payment offered. so the only way LTT would be able to get a working imac would be to buy a whole new one. apple wont care, they just got another $5000

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3 minutes ago, Sierra Fox said:

but that's not the case. Apple didn't say anything about "oh it will take time for us to get the parts" they just refused even with payment offered. so the only way LTT would be able to get a working imac would be to buy a whole new one. apple wont care, they just got another $5000

Time for Third-Party Apple repairers to get the certification. 

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1 hour ago, Orangeator said:

Apple is just hurting themselves with this news. Bad bad bad PR...

It would have saved them a ton of bad press just giving LTT another imac pro, all the repairs would have cost Apple the same as a new computer since everything is broken besides probably the CPU and ram.

1 hour ago, BuckGup said:

I don't think the people buying iMacs will ever open them though. Maybe Apple thought the same?

The iMac Pro being a workstation should be repairable like a Dell,HP or Lenovo business grade desktop, but I guess Apple adding an access door to a $5k computer made for professional work would be too easy to simply upgrade instead of throwing it away for a new one.

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I seriously can't respect anyone who is defending Apple on this one.  This has nothing to do with warranties or Apple products, this is shitty service. Simple.

 

When a client is willing to pay for a repair and the direct OEM that makes the parts refuses to even send parts to their own stores to help a customer, that's damning of customer service. I also assist customers and the last time I had to call Apple on their behalf, I was on hold for 20 minutes only to be denied by this rude butthole telling me they can't give me information for a customer when I call to find out how much a replacement screen for their iPhone would cost.

 

Apple service is atrocious to put it lightly.

 

 

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Lol, well... that entire article comes across pretty strongly as someone who is a big fanboy of Apple products and the video triggered them into hyper defensive mode... the article is just dripping with that snide attitude. It's a bit funny how much emphasis they put on LTT not knowing how the repair process works and not reading the terms of service or whatever, when they themselves don't seem to have taken the time to understand the video they are responding to. Basically the video amounts to "the repair system and policy suck and are completely inadequate" and they responded with "of course you weren't able to get it repaired, that's what their repair policy is! That's how their system is set up! It's in their terms of service! They aren't producing enough parts to go around!"... Which is exactly the point of the video. Whatever the terms of service say, and whatever supply shortages exist, are examples of the problem. And these guys hold them up as excuses :P

 

Also, this gem:

Quote

The video compares the incident to crashing a car into a street light [...] The analogy is inappropriate, because an iMac Pro isn't a car

Breaking news: all analogies are now invalid by definition, because the two things being compared aren't actually the same thing... o.O

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4 minutes ago, Glenwing said:

Breaking news: all analogies are now invalid by definition, because the two things being compared aren't actually the same thing... o.O

because they want to compare apple(s) to apple(s) and any other situation similar to this when Apple is involved to repair the new iMac pro specifically when it was damaged in the same way, would be the same outcome, thats how it makes sense to them

 

therefore we can only use analogies when the analogy references the exact same situation

🌲🌲🌲

 

 

 

◒ ◒ 

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I see no reason why they refuse to fix it when he offers to pay tough... :(

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To those apple fans, this is my 2 cents of an opinion for whats its worth:

 

1. Apple is a big and rich company, They have lawyers and dont need your defending,

2.When any company pulls this type of BS, We, As a collective, Whether you hate or love apple, Call out on there BS.

3.If any company writes up a terms of service, You do not simply follow it like its the next coming of steve jobs, If the terms of service make sense and is reasonable ( and the reasonable part is very vague imo ) and rationally thought out, Then give credit where credit is due.

Edited by Crunchy Dragon

(⌐■_■) 

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3 hours ago, Lady Fitzgerald said:

At this point, I was ready to risk getting arrested for practicing proctology without a license by ripping him a new one

xDxD

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44 minutes ago, Nena360 said:

I see no reason why they refuse to fix it when he offers to pay tough... :(

Nothing more I can expect from a company that deliberately slows down old iphones so people would be forced to buy their newer products. They want customers as much possible to keep on buying newer products to maximize their profit instead of bringing their old/broken products in for repair. After the iphone battery debacle thing, I brought my iphone over an Apple Store and the guy at the genius bar said that it would take 6 months because there's too much people requesting to have their batteries replaced on their old iphones (ridiculous as I live in Hong Kong.) before they can replace the battery on my iphone and that they suggested that I trade in my 128GB 6S Plus (Very low offer compared to what I can sell it for at the secondhand market) + cough up more cash for a lower 64GB 7 Plus. 

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the fix to the mac pro is sell it and get a macbook pro and a pc

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