Response to Tailosive Tech's video on Linus's Recent Incident

[SwanSong83]

 

I would like to start off this response with regards to why I'm making this response. I am writing this response to both vent out some anger I got from watching the video and to also get through Tailosive's perceived bias for Apple. Whether or not he actually realizes this, no company is perfect. Apple is certainly no exception. Even with Steve Jobs, he had the questionable work ethics, controversy regarding his denial of his biological child, and plagiarizing the competition essentially. Not to put any of his great work down, but there are always going to be negative aspects of a company.

Anyways, to address the beginning sketch, it's a complete strawman to those who support Right to Repair. He seems to have this point of view that all these supporters want is free devices, despite purposefully breaking said device. This doesn't not represent what the movement is about at all, and this mindset continues on with his response. And while, sure, the joke about LTT having to many ad reads was that, a joke, it was still a pointless endeavor that has nothing to do with his point, but rather his dislike for LinusTechTips.

Now, onto his main points. Skipping over his admission to having a neutral taste for LinusTechTips, which does reveal his Apple bias further, and his long, unneeded tangent about the SFX used within the introduction of the video. While I can agree that Taran, or whoever edited the video, should have had spent a few minutes on motion tracking the SFX, the whole argument was not needed to support his thesis that Apple has the right to not distribute documentation nor replacement parts, thus being anti-Right to Repair by association, we can discuss his first point, being that Apple has the right to not repair an "out-of-warranty" device, and that the video's message is mixed.

First, the FTC had declared warranty guidelines with regards to fixing and/or modding your device to be illegal(1). So, on a legal stance, Apple has to take into consideration all the devices that come in for repairs. And that's what they did with Linus's iMac Pro, sort of, as he explains within his video. Second, Linus's points throughout the video are very much consistent with his thesis of how companies need to provide documentation of how to repair the device, and replacement parts as well.

Next, he argues that iMac Pros were never meant to be disassembled by the home user, as Apple's concept with the iMac line is to have a plug 'n play style for this series of products. This argument is not only ignorant of the current state of technology, but very much gives the perception of the home user being nothing but complete tech-illiterate individuals. As many people have addressed, including Louis Rossmann, Apple are making their devices much harder to repair through the means of soldering components to the logic board, making the components non-user replaceable. While I can see through Apple's perception of making devices more convenient to transport, would it be worth the cost of repairability being crippled along with creating a slippery slope of corporations having complete control over the user? While I do realize that Right to Repair is a more pro-larger government-centric bill, there needs to be some government intervention in places where it is a must, both for either the safety of the consumer (FDA) or maintaining fair competition. And regarding consumer perception, are you, Tailosive, trying to claim that someone doesn't have the cognitive ability to take out two screws, use little force to pull the screen away, detaching a few connectors like Lego, and do the reverse? While I can understand people may not have the time to understand complex electronic and computer theory, most of the US population knows basic home appliance repair and has interacted with Lego in the past.

 

I'm pretty much tired now, so in short, go watch Louis's video on an anti-Right to Repair article here: 

 

 

I may finish this response, but we'll see...

 

(1) - http://www.latimes.com/business/la-fi-warranty-void-20180411-story.html

[Daftlander]

What a pillock.

[Sauron]

Welcome to Apple apologists...

[Princess Luna]

Don't have Apple, don't care.

[Radium_Angel]

AIO designs are for those who look at systems as works of art, not units to be worked on/within.

This is the opinion of the manufacturers, not the end user. That apple will not repair it is nothing new. I dealt with this in the 90s when I had a hospital that ran a very rare (and breathtakingly expensive) medial instrument that ran on an old (ancient at the time) 86k Mac.

It died, and the hospital was willing to write a *blank* check (in other words, no expense spared) to anyone in the apple repair field, who would fix it.

Apple threatened to pull the authorized license for anyone who worked with us on this. They wanted the hospital to buy a (then new and shiny) g5 instead. Which didn't work with the instrument, and so forth.

 

So this sort of dick move isn't surprising from Apple. Its why I refuse to deal with anything Apple.

 

1 hour ago, Princess Cadence said:

Don't have Apple, don't care.

You might not have one, but you should care about this. If apple gets away with treating people like this, it can embolden other PC makers to pull the same stunt, and that might one day affect you....

[Lathlaer]

I doubt Linus cares much what someone on a channel 60x smaller than his says about his video ;-)

[Ezzy-525]

So many of the comments on that video are his fans saying Linus broke it on purpose to have this very situation play out (I guess he's also a fortune teller now, since he can see into the future!). And that he should have paid for AppleCare (which they say is half the price of the actual item + some sort of excess like your car insurance has?...I don't know if this is true as I've never bought anything Apple).

 

These Apple fanboys are so deluded into thinking Apple is always right, its beyond comprehension.

 

IMHO, Linus was spot on with the "crash your car after buying it and being told it can't be repaired" metaphor. The Apple fanboys essentially are saying you crash your car and need say...your windscreen needed replacing. So let's swap Apple for BMW in this situation. In theory (according to the Apple "Geniuses") they won't send the windscreen to your local BMW dealer...and they won't allow your local independent garage to buy the parts...and if anyone offers to fix the windscreen for you...they will revoke their "approved BMW mechanic" status.

 

Your only recourse, is to effectively pay for an entirely brand new car or to tell your insurer that they need to buy you a new car because the windscreen is broken...but that won't help...because your insurer is also BMW...and they probably won't honor that either.

 

Imagine if that was allowed in the car industry. Absolutely mental.

 

Sidenote: No ill-will toward BMW here (EDIT: For my sins I actually drive a BMW and am very happy with it...not had any reason to test their customer service yet)...just an example of how it wouldn't be allowed in other industries.

[Sauron]

15 minutes ago, Ezzy-525 said:

So many of the comments on that video are his fans saying Linus broke it on purpose to have this very situation play out

And honestly, what if he did? Does that even matter? Even if he broke it for the lols, if he was willing to pay for the repair there's no reason he shouldn't be able to get it.

[Ezzy-525]

27 minutes ago, Sauron said:

And honestly, what if he did? Does that even matter? Even if he broke it for the lols, if he was willing to pay for the repair there's no reason he shouldn't be able to get it.

Exactly. Back to my BMW swap-analogy, imagine calling up BMW and saying you wanted to pay in full for the cost of the windscreen and shipping etc and you'll even get someone else to fit it and them saying no? Just wouldn't happen. 

 

Also, if the whole thing about it not being fully supported yet is actually the true reason for Apple being so disjointed in their responses, most companies would straight up send you a replacement no questions asked anyway. My personal experience of this was through EVGA.

 

I had a GTX 560Ti which the fan broke on, and it was EDIT: 4 years old!. I emailed EVGA asking if I could buy a new fan from them and I'd fix it myself. They sent me an email back with an RMA address and said to just send the card in and they'd either fix it for me (the person didn't know if they still had 560Ti's in stock) or they'd just send out a newer model as an apology for the fan dying and even pay my shipping! Now THAT is customer service.

 

Just another case of Apple being complete douchebag thinking they can ride roughshod over their customers.

 

I hope Linus (and the other big tech reviewers) don't bother buying Apple products again to review.

[Princess Luna]

54 minutes ago, Radium_Angel said:

You might not have one, but you should care about this. If apple gets away with treating people like this, it can embolden other PC makers to pull the same stunt, and that might one day affect you....

Not really because that is the differential to those who don't like Apple in the first place,  the market adapts itself into demand.

[Sauron]

4 minutes ago, Princess Cadence said:

Not really because that is the differential to those who don't like Apple in the first place,  the market adapts itself into demand.

Are you going to give up on computers if all manufacturers do this?

[Princess Luna]

4 minutes ago, Sauron said:

Are you going to give up on computers if all manufacturers do this?

That's what I said, not all manufactures will do such thing because there will always be an expressive market share to be gained by diversifying the business practices.

 

Apple is a big deal and indeed a hell lot of people desire their products, but the amount of people that dislike these practices and will support other more open brands is of equal if not higher proportions.

 

The Market can sustain itself simply by demand, not buying Apple while buying from those who do more what I agree with is all I have to do to actually support what I consider good practices rather than keep moaning about it in a forum

[Sauron]

10 minutes ago, Princess Cadence said:

That's what I said, not all manufactures will do such thing because there will always be an expressive market share to be gained by diversifying the business practices.

 

 

Maybe not enough compared to the money they gain by forcing you to buy a new product every time a small part breaks. If Apple gets away with it for long enough others will inevitably copy them and if enough companies do it eventually you'll have no choice.

[TopHatProductions115]

So, in other words, the video above is making the argument that Apple has the right to deny repair since Linus modified the device outside of warranted means? Last I checked, that simply meant that your AppleCare/Warranty no longer applied - which means that Apple should have simply charged full price to repair the iMac Pro. But, instead, the video above is stating that Apple also holds the right to deny any and all repair service in addition to voiding warranty/AppleCare. If this is the way things are going (no longer accepting paid repairs), it's a good thing I gave away my only iMac  

[Radium_Angel]

54 minutes ago, Princess Cadence said:

That's what I said, not all manufactures will do such thing because there will always be an expressive market share to be gained by diversifying the business practices.

Unless it makes financial sense NOT to do that. How many manufacturers have copied what Apple has done in the past? This is a dangerous game Apple is playing and if HP decides makes them more money to screw over their users, then they will.

 

 

[3 Lions]

Is this guy for real, I mean...words fail me. 

 

This guy is openly supporting a scam. 

[Mutoh]

Looks like the downvote train is coming in.

 

Oh well, guess you gotta make your name somehow. Might as well be shooting your foot trying to "son" a proper tech tuber. 

[ElZamo92]

I made the mistake of watching the video and reading the comments... Now I feel like I need to kill someone to calm my rage,,,

[Ezzy-525]

9 hours ago, ElZamo92 said:

I made the mistake of watching the video and reading the comments... Now I feel like I need to kill someone to calm my rage,,,

I couldn't make it through the entire video. The guy is a f***in tool.

[Learned Robb]

Apple "fanboys" will never accept that their beloved company can do any wrong. Apple could literally demand a blood sacrifice to purchase a new Apple product and most of them would do it without batting an eyelid.

[Trevor87]

I am going to be the middle man here and cut throw most of the poop. Okay reading a lot of news articles on this apple Pc. Apple should have told LTT that was to expensive to repair and offer them discount on a new one witch probably would have soften the blow on both sides. short story 

 

The reason I say this I am quote ting the article in my own words Is it seams there was a lot more damaged then the LTT video had show..

Quote from the article  Linus Tech Tips also admit that the logic board and power supply unit needed replacing as well, which suggests the repair process could be pretty complex and pricey. 

https://www.techradar.com/news/youtube-channel-claims-apple-is-refusing-to-fix-its-broken-imac-pro

[Guest The Viking]

8 minutes ago, Trevor87 said:

I am going to be the middle man here and cut throw most of the poop. Okay reading a lot of news articles on this apple Pc. Apple should have told LTT that was to expensive to repair and offer them discount on a new one witch probably would have soften the blow on both sides. short story 

 

The reason I say this I am quote ting the article in my own words Is it seams there was a lot more damaged then the LTT video had show..

Quote from the article  Linus Tech Tips also admit that the logic board and power supply unit needed replacing as well, which suggests the repair process could be pretty complex and pricey. 

https://www.techradar.com/news/youtube-channel-claims-apple-is-refusing-to-fix-its-broken-imac-pro

yes but LTT never denied that, they did say they needed a screen+board+PSU, and that they wanted to pay the full price for the parts.

 

It doesn't change the facts. They were willing to PAY the 100% price of the parts & fixing. Whatever the cost. Sure, if it had ended up being 5000$ which is the price of the maccrap, ok, cheaper to buy a new one. But here they were just denied fixing it, at all, and not even 3rd parties, official or not, could fix it, as nobody had the parts. That's the main point from the video: that apple is selling you a product that you can't fix yet, as there's no way of getting the parts needed.

[Trevor87]

23 minutes ago, The Viking said:

yes but LTT never denied that, they did say they needed a screen+board+PSU, and that they wanted to pay the full price for the parts.

 

It doesn't change the facts. They were willing to PAY the 100% price of the parts & fixing. Whatever the cost. Sure, if it had ended up being 5000$ which is the price of the maccrap, ok, cheaper to buy a new one. But here they were just denied fixing it, at all, and not even 3rd parties, official or not, could fix it, as nobody had the parts. That's the main point from the video: that apple is selling you a product that you can't fix yet, as there's no way of getting the parts needed.

I can under stand why apple said no to the repair because they probably have a lot a there repairs to do witch have quick turn around time. Instead of spending a lot of time one pc. We see what apple has to say soon I hope before every one loses there minds on this.   

     

[TopHatProductions115]

 

[ARikozuM]

On 4/18/2018 at 6:13 AM, Princess Cadence said:

Don't have Apple, don't care.

You should. This can easily become pandemic. There are companies that will try the least amount of work they can to avoid repairs. This can cost jobs for technicians and small repair shops (which Brazil and most of South America relies most heavily on). Having to not support or repair a device and denying a repair ticket to a paying consumer is wrong, no matter how you spin it. Automotive companies have to support their products for ten years with parts, many of which are interchangeable among other vehicles (95-99 Celicas using 94-00 Camry components among other examples) meaning that if a consumer or mechanic needs something, he can get it affordably. Making tech unserviceable (when it’s something as large as the iMac Pro) is anti-consumer. There are plenty of AIO’s that are upgradable even with GPU’s, this should be no exception. Disks fail and RAM can be added; why are we avoiding simple, routine upgrades and blocking consumers from taking that route?