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GabenJr

Apple REFUSED to Fix our iMac Pro

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I worked as an Apple Genius in the US until May of last year, so I can provide a little insight as to the internal guidance for support on newly release Macs and other products. Generally speaking, whenever a new product was released we would not receive repair guides and or parts for 1 week - 2 months after a product was released. Additionally, there was a significant push to move a lot of support from in store repairs and 3rd parties (the repair volumes were astronomical thereby making turnaround time extraordinarily long) to a designated repair facility. The unintended consequence of this was that parts supplies became increasingly restricted across all products (even for iMacs which are not eligible to be sent to the repair facility). The guidance in retail for most products (excluding iPhones, as carrier contracts complicate the return process) was to do a serialized return with manager authorization and swap it for a brand new item (as, in the US at least, we are legally obliged to follow our warranty policy). I still have a few friends higher up in the company at the Cupertino HQ that I can contact as well. The best part of Apple Retail was the customer focussed mindset, the staff and leaders tended to care a lot more about giving customers a positive experience than honoring every rule and policy. It pains me to see this particular experience so blatantly violate the lifecycle of an Apple Customer. 

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SDS computers in Effingham Illinois 62401 got an replacement motherboard for my Mac mini apple refused to fix it or apple store said micro center in St.louis Mo could fix my problem too 

Or try ubreakifix

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This really breaks my heart to see how Apple has changed since the days I used to work for them and they would bend over backwards to help people.  I think when Steve Jobs leave of the company (RIP), the company has done a near 180 in their mindset and thus their lack of support.

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I understand the fustration, but this isn't uncommon for newer products, especially from certain vendors. I work for a major retailer in the U.S. at their repair center and I can tell you that other manufacturers, such as Dell and Acer have these problems at times. Mostly it is caused by their supplier(s). A lot of times they will order x number of displays (current production run plus 5-10%) and until the production run finishes, they will not release any displays outside of warranty. Unfortunately Apple is very strict on this policy and you may just have to wait to obtain the parts. I will check with our Apple team for you tomorrow, but it will likely be the same story. Plus if we could do it, you'd have to bring it to the states.

 

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I pray for the day of reckoning when companies who pull shit like this are hung by their toes and made to answer for their bullshit anti-consumer practices. 

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1 minute ago, LeapFrogMasterRace said:

Asks entire LMG community for help and can't even say how it was broken besides starwars effects????

All in one LCD's are extremely easy to break when removing especially certain models. Asus has one model that you have to remove a small strip of plastic to uncover the screws that the double-sided tape can cause the screen to crack due to the placement

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Well its not a solution but I contacted our official reseller (Kuwait- Middle east) and they are able to fix it but its not worth sending it here and bringing it back (plus a hefty repair bill)

 

if u guys want to sell it I might pick it up

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I work at a tech repair store and I know that we can replace the screen for you. I'm not sure about the PSU, but we can take a crack at it. Bad news for you guys is that we're in the suburbs of Chicago, not too close. Hit me up if we can work something out.

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Posted · Original PosterOP
5 minutes ago, LeapFrogMasterRace said:

Asks entire LMG community for help and can't even say how it was broken besides starwars effects????

  • Reassembling iMac Pro
  • It's done
  • Won't power on
  • ????
  • Check cabling
  • Reach around to unplug
  • ZAP
  • ????
  • Broken screen

Anthony @ LINUS MEDIA GROUP             

I'm a handsome man with a charming personality. - Gabe Newell

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I would honestly say just f**k apple at this point. Only review something if you are gonna sh!t on it. F**k em. 

 

Infact why not blow it up and comment on how its now functionally better at being a real computer. 


Chicken Nuggets

CPU - i7-4790k | CPU Cooler - Custom Loop | Motherboard -  MSI Z97 Gaming 5 | RAM - Mushkin Redline (2x4GB) 2400Mhz   Graphics Card - GTX Titan X(Maxwell)  | Power Supply - Super Flower 80+ Gold 650w Storage - Samsung 840 Evo 256gb + 750 Seagate Hybrid + 1TB WD Green + Raid 0 4X500GB + Raid 1 500GB HDD Case - HAF-X | Colour Theme - Orange & Black | Monitor - ACER Predator x34 Overclock to 100hz

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Seriously find out what government entity is suppose to protect consumers against bad service and the like and contact them. Apple is only doing this because they are getting away with it. I really think it is time that Apple gets a good and proper wake-up call and face real and serious consequences.

 

**edit**

 

i personally would take a sledgehammer to it make a video about it and send the video with the broken bits to Apple's head office. Just maybe they might figure out that their customers isn't very happy??? 

 

 

 

 

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26 minutes ago, dizmo said:

Where's @DrMacintosh? He should be coming to Apple's rescue..

I don’t care 


Laptop: 2020 13" MacBook Pro i5, 512GB, G7 Graphics, 16GB LPDDR4X | Phone: iPhone 8 Plus 64GB | Wearables: Apple Watch Sport Series 2 | CPU: R5 2600 | Mobo: ASRock B450M Pro4 | RAM: 16GB 2666 | GPU: ASRock RX 5700 8GB | Case: Apple PowerMac G5 | OS: Win 10 | Storage: 480GB PNY SSD & 2TB WD Green HDD | PSU: Corsair CX600M | Display: Dell 27 Gaming Monitor S2719DGF 1440p @155Hz, Dell UZ2215H 21.5" 1080p, ViewSonic VX2450wm-LED 23.6" 1080p | Cooling: Wraith Prism | Keyboard: G610 Orion Cherry MX Brown | Mouse: G303 | Audio: Audio Technica ATH-M50X & Blue Snowball
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52 minutes ago, GabenJr said:

WE broke our iMac Pro... But then we tried to PAY Apple to repair it. They REFUSED. Come with us on a journey of frustration...

 

 

Buy(?) an iMac Pro on Amazon: http://geni.us/eSNg9q

Hey guys my mom works at an apple store, she’s some kind of manager in the customer support section I might be able to help

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The screen is Samsung old isn't it? If it is, you can try to contact Samsung to get the part

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Just now, ripCPU said:

i guess you should buy a new one.

The apple way. 


Chicken Nuggets

CPU - i7-4790k | CPU Cooler - Custom Loop | Motherboard -  MSI Z97 Gaming 5 | RAM - Mushkin Redline (2x4GB) 2400Mhz   Graphics Card - GTX Titan X(Maxwell)  | Power Supply - Super Flower 80+ Gold 650w Storage - Samsung 840 Evo 256gb + 750 Seagate Hybrid + 1TB WD Green + Raid 0 4X500GB + Raid 1 500GB HDD Case - HAF-X | Colour Theme - Orange & Black | Monitor - ACER Predator x34 Overclock to 100hz

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Last week I brought in my iPhone 7 to my Apple Store to get my shattered screen repaired. I asked for a new battery because I figured I might as well. Total cost told to me: $190. ($160 + $30 battery).

I walk in 3 hours later ready to pay $190. They give me my out of warranty iPhone with a brand new screen. Bill: $30! They didn't charge me for my screen repair. I really needed the money but I was sick of using my shattered screen. I was so happy

I love Apple ?

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