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Apple REFUSED to Fix our iMac Pro

Emily Young
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WE broke our iMac Pro... But then we tried to PAY Apple to repair it. They REFUSED. Come with us on a journey of frustration...

 

 

Buy(?) an iMac Pro on Amazon: http://geni.us/eSNg9q

Emily @ LINUS MEDIA GROUP                                  

congratulations on breaking absolutely zero stereotypes - @cs_deathmatch

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That's really bad practice, if you think about this is just a huge scam. 

Edited by LinusTechTipsFanFromDarlo

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The time Linus replied to me on one of my threads: 

 

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Why are the refusing to repair it? seems like a lack of information.

 

Are they refusing because you took it apart and you're a public figure so they are giving you guys the middle finger? Or is it because they legitimately dont have the parts. The logic boards on macs are serial locked and theres no way for an user to swap them out without an apple program to assign the new serial number. If apple doesnt have the parts to repair it, they should offer a similar cost to swap it out, similar to what they did with the 2012 MacBook pro last year when they ran out of top case assemblies with batteries and decided to replace whole machines for the same cost as the battery.

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You could create a wide screen version of iMac Pro. Take a widescreen, put iMac Pro components on the back and make new back for the screen out of aluminium, wood or make it transparent for better effect. And of course better cooling.

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You could try getting the Canadian consumer protection agency involved and see what they have to say. 

 

"We're all in this together, might as well be friends" Tom, Toonami.

 

mini eLiXiVy: my open source 65% mechanical PCB, a build log, PCB anatomy and discussing open source licenses: https://linustechtips.com/topic/1366493-elixivy-a-65-mechanical-keyboard-build-log-pcb-anatomy-and-how-i-open-sourced-this-project/

 

mini_cardboard: a 4% keyboard build log and how keyboards work: https://linustechtips.com/topic/1328547-mini_cardboard-a-4-keyboard-build-log-and-how-keyboards-work/

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Just now, Ali Saihati said:

Can't they provide a refurbished replacement?

Another idea (stupid one anyway); would a normal display from normal 5k iMac work?

He doesn't just need a display, he also needs a board and a afaik

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Apple Employee - Sir, can we fix the iMac which we have received ?

Tim Cook - Don't fix any iMac instead reply them politely with any major bullshit that comes in your mind and in the end add we can't fix iMac if there are not all parts.

Apple Employee - Why Sir ?

Tim Cook - They'll be forced to buy "a new iMac"......HaHaHaHaHaHaHaHaHaHaHaHaHaHaHaHaHaHa

 

Tim Cook - 1 | Linus - 0

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Problem is even if you could find a replacement screen not through Apple you will probably run into the same issue that Macbook Pro users are currently running into with the latest update of High Sierra. Third-party replacement screens are unable to adjust their brightness due to the EDID chip on the screen not matching. RIP iMac Pro.

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If its anything like previous products, Apple never allows the staff to know anything beforehand and training gets done slowly afterwards. When the new MacBooks came out no one was able to fix one for months before the full training manual came out. Sad to say but see it too often. 

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3 minutes ago, RedZephon said:

Why are the refusing to repair it? seems like a lack of information.

 

Are they refusing because you took it apart and you're a public figure so they are giving you guys the middle finger? Or is it because they legitimately dont have the parts. The logic boards on macs are serial locked and theres no way for an user to swap them out without an apple program to assign the new serial number. If apple doesnt have the parts to repair it, they should offer a similar cost to swap it out, similar to what they did with the 2012 MacBook pro last year when they ran out of top case assemblies with batteries and decided to replace whole machines for the same cost as the battery.

They didn't really give us any official reasoning other than "HQ told us to stop working on it". When we reached out to an AASP, they said there's a months-long wait list on parts availability, along with the lack of certification for technicians.

 

To clarify a bit further, the screen is at this point destroyed. The logic board may or may not be OK, and the power supply seems OK. Basically we listed those parts by going off what the Apple store told us their troubleshooting steps were going to be, and the fact that their replacing the PSU (the one step they managed to complete before being told to stop) didn't help.

Emily @ LINUS MEDIA GROUP                                  

congratulations on breaking absolutely zero stereotypes - @cs_deathmatch

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21 minutes ago, GabenJr said:

WE broke our iMac Pro... But then we tried to PAY Apple to repair it. They REFUSED. Come with us on a journey of frustration...

 

 

Buy(?) an iMac Pro on Amazon: http://geni.us/eSNg9q

What are the parts that are broken? Maybe check compatibility with the 5K iMac display, I think they are the same but I don't know if the connectors and other hardware are compatible. Maybe ask the iFixit guys

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