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Panera security flaw leaks customer information for between 10k & 37M.

WMGroomAK
By WMGroomAK
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A report over at Ars Tech is stating that Panera Bread has had a security flaw for at least 8 months that's been leaking customer information and affects anywhere from 10,000 (according to Panera) customers and 37 Million (according to security reporters) customers.  To top it off, apparently Panera had been notified of this flaw in August of 2017 and initially brushed it off as a scam.

 

https://arstechnica.com/information-technology/2018/04/panera-accused-security-researcher-of-scam-when-he-reported-a-major-flaw/

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Eight months ago, Panera Bread was notified of a security flaw that was leaking customer information to anyone who knew where to look for it. But the company failed to fix the flaw until this week after the breach was made public in a report suggesting that it affected 37 million customer records.

 

Panera Bread said this week that the leak affected fewer than 10,000 consumers and that it has been fixed. But security reporter Brian Krebs and the security researcher who notified Panera of the breach last year disputed that. They say that millions of customer records were available online and that they remained available at publicly accessible URLs after Panera said the flaw was fixed. Those URLs appear to have finally been scrubbed of the customer information, as they now produce error messages instead of customer data.

 

The records "could be indexed and crawled by automated tools with very little effort," Krebs wrote yesterday. Leaked data included Panera customers' loyalty card numbers, "which could potentially be abused by scammers to spend prepaid accounts or to otherwise siphon value from Panera customer-loyalty accounts," he wrote.

 

Leaked data also included usernames, first and last names, email addresses, phone numbers, birthdays, the last four digits of credit card numbers, home addresses, social account integration information, and saved food preferences and dietary restrictions, according to security researcher Dylan Houlihan.

...

Houlihan notified Panera about the data leak on August 2, 2017, telling the company that its delivery website "exposes sensitive information belonging to every customer who has signed up for an account to order Panera Bread online." Panera has more than 2,000 stores nationwide and annual sales of more than $5 billion.

 

Houlihan offered to send Panera more details on the flaw in an encrypted format if the company was willing to provide a PGP key. Houlihan also offered to send the information via unencrypted email or discuss it in a phone call.

 

In response, Panera Information Security Director Mike Gustavison accused Houlihan of trying to scam the company, according to screenshots of emails published by Houlihan in his blog post yesterday.

 

The email screenshots don't show Houlihan trying to sell anything—he was privately notifying Panera of a flaw that leaked the data of many customers, including his own. As a security professional himself, Houlihan noted that he would not start a conversation about a potential security flaw "by being antagonistic."

 

Gustavison eventually provided a PGP key and Houlihan sent the detailed information in an encrypted message. Houlihan sent several followup emails without getting a response but then received a reply from Gustavison on August 9 saying that the company was "working on a resolution."

 

"[A]fter I was reassured this would be fixed, I checked on this vulnerability every month or so because my own data is in there, which means I'm personally affected by it," Houlihan wrote. "So I personally know for a fact that it was never patched in the interim. And even if it was, that it would be fixed and inadvertently reintroduced is nearly as bad as not fixing it at all. But I held off on doing anything, deciding to let them proceed. Eight months go by."

 All I can say on this is I seriously hope someone is soon looking for a new line of employment...  It should not be acceptable to sit on a security flaw (especially one with sensitive data) for 8 months.

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That range... was probably pulled out of the legal team's a$$. They couldn't just say "between 1 and ALL of them", nope. 

 

Edit: Is there any recourse for those who did purchase from Panera since then?

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14 minutes ago, ARikozuM said:

Is there any recourse for those who did purchase from Panera since then?

None that is listed in the article, but I would not be surprised if there is some sort of Class Action lawsuit or settlement in the next couple of months...  As one of the security researchers who followed up on the initial security report tweeted:

 

Quote

"Panera takes data security very seriously" - Bull. Shit.


This is the sort of incident regulators need to throw the book at. It's one thing to have a vulnerability, but it's quite another to ignore it and claim you're taking it seriously. https://t.co/1FRWE3tndP

 

— Troy Hunt (@troyhunt) April 2, 2018

 

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What is this company and what do they actually do?  I've never heard of it before

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On an interesting side note (at least from reading some of the Ars comments) Mr. Gustavison, who is the Director of Information Security at Panera mentioned in the article was also a Senior Director of Security Operations at Equifax up until 2013 according to a LinkedIn Profile...

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6 minutes ago, Ryan_Vickers said:

What is this company and what do they actually do?  I've never heard of it before

Panera Bread. They cater, deliver, and do dining with Italian and French cuisine. Since I'm just a few minutes away from St. Armands, Sarasota, and Cortez, I'm more likely to skip these guys. 

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6 minutes ago, Ryan_Vickers said:

What is this company and what do they actually do?  I've never heard of it before

Not from america are you

▓ƆԀ▓ S▓₱▓Ɇ▓c▓s▓: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D???????r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO

Just keeping this here as a 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1 minute ago, ARikozuM said:

Panera Bread. They cater, deliver, and do dining with Italian and French cuisine. 

I feel like that kind of background info should be in the OP

 

Just now, BuckGup said:

Not from america are you

no lol

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12 hours ago, BuckGup said:

Not from america are you

image.png.9dd9677472094f04171194e8c99dd5e3.png

 

Some state known as Canada, it's probably west of California. 

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9 minutes ago, Ryan_Vickers said:

What is this company and what do they actually do?  I've never heard of it before

They are a chain bakery/cafe with some 2,000 store fronts in the U.S. and Canada as well as various food items in grocery stores...  In this case, it appears that people who would put their information into the loyalty rewards program had that information leaking in the format below (excluding all the black bars).

panera-customer-data-640x304.jpg.166bb34ca52eedf32ed5e9d86ac65040.jpg

 

 

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15 minutes ago, Ryan_Vickers said:

What is this company and what do they actually do?  I've never heard of it before

Panera is a bakery, they sell bread, pastries, and other assorted foods. Pretty good stuff.

Quote or tag me( @Crunchy Dragon) if you want me to see your reply

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Looks like their security wasn't bready. Crusty news to say the least. 

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3 minutes ago, RorzNZ said:

Looks like their security wasn't bready. Crusty news to say the least. 

Why? Just, why?

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Tech News, ladies and gentlemen. 

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16 minutes ago, ARikozuM said:

Why? Just, why?

Sorry it was a bit cheesy. Olive these jokes though. 

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1 hour ago, ARikozuM said:

image.png.9dd9677472094f04171194e8c99dd5e3.png

 

Some state known as Canada, it's probably next to California. 

I think I've been there. Isn't that like, update New York and New England area?

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1 minute ago, Ryujin2003 said:

I think I've been there. Isn't that like, update New York and New England area?

They complain about this white powder that "falls from the sky", so I'm guessing somewhere near New Jersey. 

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Just now, ARikozuM said:

They complain about this white powder that "falls from the sky", so I'm guessing somewhere near New Jersey. 

I thought that was Miami...

 

maxresdefault.jpg

 

 

Oh.. you meant snow..

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1 hour ago, Crunchy Dragon said:

Panera is a bakery, they sell bread, pastries, and other assorted foods. Pretty good stuff.

They "were" a bakery.

 

But seriously, this does suck. The one faster placed we go out to when in a rush because it's much better than and fast food place... Tell you what, a free coffee and a pastry isn't going to do much to win back trust.

 

They need to replace this clown of a security professional...

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1 hour ago, Ryujin2003 said:

They "were" a bakery.

 

But seriously, this does suck. The one faster placed we go out to when in a rush because it's much better than and fast food place... Tell you what, a free coffee and a pastry isn't going to do much to win back trust.

 

They need to replace this clown of a security professional...

My thought exactly...  A security professional should be taking any potential security risk/leak seriously, otherwise it just gives credibility to the thought of releasing all security issues to the public as soon as discovered in a similar fashion to the recent CTS-Labs debacle. 

 

Just from looking at the information that was available, if I was of a malicious mindset, I could probably craft phishing emails & sites that would fill in a lot of the financial information.  Even assuming that Panera's breach numbers are correct, if a phishing campaign is 5% successful, that's still financial information for 500 people, which could be a multi-million dollar issue.  Now assuming that the 37 million customer information is correct, that is significantly worse.

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