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Zotac has the worst customer support so far.

DrBonesMcCoy
2 minutes ago, Donut417 said:

In the EU, the retailer takes care of RMA's. They dont deal directly with the manufacturer like we do in the states. The fact is the retailer and Zotac are most likely out of cards. So the OP is boned.

Actually he is not. They are obligated to fill warranty item ASAP. If they are unable to get you the same card in a reasonable amount of time then they have to replace it with a better card. Once again they are required by law to process these in a reasonable amount of time. So if they are out of stock tell them you will gladly accept an Advanced RMA. Meaning when they get one they sent it to you ASAP and you will ship the other one back. That since they literally have no replacement stock that, that is THEIR problem and not a reason you should be left stranded without a replacement.

 

You already did you part, you purchased a card and showed them loyalty. It is now up to THEM to make sure they honor their warranty and make sure you trust and loyalty in them was no unfounded.

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Just now, AngryBeaver said:

Actually he is not. They are obligated to fill warranty item ASAP. If they are unable to get you the same card in a reasonable amount of time then they have to replace it with a better card. Once again they are required by law to process these in a reasonable amount of time. So if they are out of stock tell them you will gladly accept an Advanced RMA. Meaning when they get one they sent it to you ASAP and you will ship the other one back. That since they literally have no replacement stock that, that is THEIR problem and not a reason you should be left stranded without a replacement.

 

You already did you part, you purchased a card and showed them loyalty. It is now up to THEM to make sure they honor their warranty and make sure you trust and loyalty in them was no unfounded.

Last I checked Zotac doesn't make GPU's they slap the fuckers on PCB's with some RAM. Both the GPU's and RAM are in short supply. Its not Zotac's problem if their suppliers cant get them the materials to make their products. Also like I said, in the EU the buyer deals with the retailer. So if the OP wants to RMA then they have to deal with Amazon. So technically its Amazon's problem. Im sure if Amazon cant provide a replacement, they will just refund the OP. Which is also a reasonable resolution due to the scarcity of goods. If the OP doesn't like that they can seek legal consul and try to sue. But im sure that,  legal proceedings will take longer and cost more than what the OP wants. 

I just want to sit back and watch the world burn. 

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43 minutes ago, Donut417 said:

Last I checked Zotac doesn't make GPU's they slap the fuckers on PCB's with some RAM. Both the GPU's and RAM are in short supply. Its not Zotac's problem if their suppliers cant get them the materials to make their products. Also like I said, in the EU the buyer deals with the retailer. So if the OP wants to RMA then they have to deal with Amazon. So technically its Amazon's problem. Im sure if Amazon cant provide a replacement, they will just refund the OP. Which is also a reasonable resolution due to the scarcity of goods. If the OP doesn't like that they can seek legal consul and try to sue. But im sure that,  legal proceedings will take longer and cost more than what the OP wants. 

Or he can demand a replacement card which is his right. If they don't have a nice shiny new card in his model... then maybe they should upgrade him to a titan since those still seem to be in stock. The warranty states they will replace it with a equal or better card. If you don't have one that is the same card... that isnt his problem. It is theirs.

 

For example I had a 780ti die in my sli setup. I sent it to Evga and they sent me a brand new 980ti(i would have settled for a 980) because they didn't have any 780 ti's. I got back the card and was shocked and pleasantly surprised, but now I had a 780ti with no home and couldn't sli. So I reached out to evga about it and asked what the solution was... they had me give them the serial on the second card and then shipped me out ANOTHER 980ti and had me return the other one too.

 

THAT is how a warranty should work. It is the standard we should expect from these companies, except for pny they are shit and have the worst service ever so avoid them! So even if the OP is in the EU, he is still entitled to the same treatment we get here in the USA. Being in the EU he might even have more rights when it comes to warranty support.

..

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1 hour ago, BuckGup said:

Except mine OCed to 1600Mhz so it performed better than a 1080 FE

First we have a GPU that can run on no power, and now we have a 980 Ti performing miracle level performance? I need to investigate this thread, some serious sorcery is at work.

 

 

I imagine this is the merit behind your claim for your 980 Ti performing better than a 1080 FE, but that's not really the case. Performing 83 points lower is not the same as performing better, nor would I consider that 1080 score the average score for a 1080. There are plenty of FE 1080's on the super position charts performing around 4700-4800, which is nearly 10% higher than what you've scored. There is also the issue with the Superposition scoring being less than ideal at times, with outliers such as this: https://benchmark.unigine.com/results/rid_d6c8fa3dffca4e0c9c188e6a925f03a3

 

Either way, I'll gather my party. If sorcery really is afoot here, we may be the only ones capable of exercising this GPU.

 

On a more serious note...

@DrBonesMcCoy Have you tried unplugging the GPU from the board? While it's already virtually impossible for the fans to be spinning without the PSU being plugged in, I am curious enough to see if the problem persists when the GPU is physically removed from the board during this... phenomenon?

My (incomplete) memory overclocking guide: 

 

Does memory speed impact gaming performance? Click here to find out!

On 1/2/2017 at 9:32 PM, MageTank said:

Sometimes, we all need a little inspiration.

 

 

 

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2 minutes ago, AngryBeaver said:

Or he can demand a replacement card which is his right. If they don't have a nice shiny new card in his model... then maybe they should upgrade him to a titan since those still seem to be in stock. The warranty states they will replace it with a equal or better card. If you don't have one that is the same card... that isnt his problem. It is theirs.

 

For example I had a 780ti die in my sli setup. I sent it to Evga and they sent me a brand new 980ti(i would have settled for a 980) because they didn't have any 780 ti's. I got back the card and was shocked and pleasantly surprised, but now I had a 780ti with no home and couldn't sli. So I reached out to evga about it and asked what the solution was... they had me give them the serial on the second card and then shipped me out ANOTHER 980ti and had me return the other one too.

 

THAT is how a warranty should work. It is the standard we should expect from these companies, except for pny they are shit and have the worst service ever so avoid them! So even if the OP is in the EU, he is still entitled to the same treatment we get here in the USA. Being in the EU he might even have more rights when it comes to warranty support.

..

They are not going to give the OP a Titian. The OP has to contact Amazon support to find out what their options are. Im sure the options are to wait for a card to become available, which the OP would have first dibs. OR they might offer the OP a refund. Both options to me are with in the letter of the law. EU law states that retailers deal with warranty's. The fact is the OP might have to wait, OH well thats how shit goes some times. Just like the fact our Microwave is on the fritz, its maybe two months old. Instead of replacing the microwave they ordered every part and are going to replace it. They have also pushed back the service date so we have to wait. They are honoring the warranty, but we have to WAIT. The OP has not done their due diligence on contacting Amazon. The fact is if they want an RMA they will contact Amazon, who is legally responsible to fix the problem. Amazon then contacts Zotac. Just because we have certain service expectations in the US doesn't mean those same expectations can be applied to the rest of the world. The laws differ around the world, what companies are expected to do also differ. Zotac seen the OP was from the EU and told them to follow the steps that the EU requires them to follow for warranty service. Plus last time I checked, most RMA's are at least a week if not longer. The OP is bitching about being down for even a little while. If you think Zotac is going to cross ship a GPU your out of your mind. Most companies require you to send in the product first, so they can "Inspect it", then about a week or maybe longer later they send you a product. Thats if the OP chooses to send it directly to Zotac. Amazon even if they dont have a card currently might be faster, because you have no clue when they might get one back in stock. 

I just want to sit back and watch the world burn. 

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By the way @DrBonesMcCoy,

  1. Always CALL the company. NEVER use e-mail (well, for most companies). Usually, e-mail and chat is managed by a third party company. And they have reports that they generate (asthis is their goals or sales pitch promise to the company) like "We have solved x amount of problems thanks to our wonderful support. They were 500 incidents that were RMA that were "solved" thanks to our support service, as they were not truly broken cards! Look at the wonderful service we offer! More money Please! Renew our contract please!".

    When you CALL, while you can still end up with a third party company, many times you get the company itself, or a different company that handle those and they have other goals that doesn't relate to reduction in warranty claims and such.
     
  2. A big problem in companies, is service consistency. Employee on a bad day, shitty employee that should be fired, or someone new that doesn't know everything can lead to false information, or poor chose of wording. Often you can call back to try and get someone different, don't mention the previous call, and you'll be surprised by the different results.
     
  3. This one is a tip. Remember Be NICE on the phone. Anyone in retail space (that is anyone working with customers directly), will tell you how shitty their job is. Not because the job in itself sucks (beside being pushed to the next level for sales, these days, if their job involves sales), but that they get constantly people that insults you, scream, makes scenes thinking they are the king/queen of the world or complain to you like you are the owner and YOU are being shitty/bad person and should be put in jail, while you are just doing the job, informing the customer of the company policies, even if they are shitty one. It is demoralizing and depressing. You are the massive filter to the company. You have to take it all, and you must (else you are fired) keep that smile on the face, and don't say a single potentially seen bad word (as you represent the company you work for). That is why retail jobs usually high turn over jobs (this means people come in, do a few months or years, and leaves). So when you are super nice, it feels nice to them, and they MIGHT go above and beyond for you. For example, say the company really can't do anything as you are out of warranty on a product (taking a different example from your situation), they might give you a coupon code for 30 or even 50% off (if they have such thing) on your next product if you order from the company site. Sure its not a replacement, but sure beats speeding the full amount on the same product to replace it, and now you can get something else, or a better model that you could not normally be able to afford. Anyway, just an example.

 

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2 hours ago, done12many2 said:

 

It has got to be.  How in the hell can a fan with NO power run for 10 hours after losing its source of power?

Well, when it's useful life as a GPU is done, OP has one hell of a basis for making a fidget spinner with those godly bearings.

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Just now, iconoclastic said:

Well, when it's useful life as a GPU is done, OP has one hell of a basis for making a fidget spinner with those godly bearings.

 

I have no words.  

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1 hour ago, Donut417 said:

Last I checked Zotac doesn't make GPU's they slap the fuckers on PCB's with some RAM. Both the GPU's and RAM are in short supply. Its not Zotac's problem if their suppliers cant get them the materials to make their products. Also like I said, in the EU the buyer deals with the retailer. So if the OP wants to RMA then they have to deal with Amazon. So technically its Amazon's problem. Im sure if Amazon cant provide a replacement, they will just refund the OP. Which is also a reasonable resolution due to the scarcity of goods. If the OP doesn't like that they can seek legal consul and try to sue. But im sure that,  legal proceedings will take longer and cost more than what the OP wants. 

Amazon will do everything so that you continue to shop at their website. That is the key of their success (and as a result makes little profits compared to revenue, but the company is a long term thinking one. They hope you get Prime and Kindle and so on to help them out with the profits). So yes, they'll most likely give you back your money. by the way, Amazon is the few places that handles themselves the support chat service.

 

But what I wanted to say, is that is a... nice.. way of saying what Zotac does. I mean they do much more work than that, but yea. I mean they are not to the scale of EVGA or ASUS or MSI where they go crazy, and have to work with limited resources in a high competitive world with low margins. But yea... :)

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3 minutes ago, valdyrgramr said:

Non-blowers are always better.

For cooling, yes. But for reliability... unless you get the premium cards, and even then on some brands/models, then no. They'll get noisy and break, due to the tiny motor they are restricted to. It's fine for many people as they tend to replace their card every 2-3 years in any case, but if you plan on keeping it for 5-7 years (say play to pass down the hardware to someone else), you want it to last.

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8 minutes ago, GoodBytes said:

By the way @DrBonesMcCoy,

  1. Always CALL the company. NEVER use e-mail (well, for most companies). Usually, e-mail and chat is managed by a third party company. And they have reports that they generate (asthis is their goals or sales pitch promise to the company) like "We have solved x amount of problems thanks to our wonderful support. They were 500 incidents that were RMA that were "solved" thanks to our support service, as they were not truly broken cards! Look at the wonderful service we offer! More money Please! Renew our contract please!".

    When you CALL, while you can still end up with a third party company, many times you get the company itself, or a different company that handle those and they have other goals that doesn't relate to reduction in warranty claims and such.
     
  2. A big problem in companies, is service consistency. Employee on a bad day, shitty employee that should be fired, or someone new that doesn't know everything can lead to false information, or poor chose of wording. Often you can call back to try and get someone different, don't mention the previous call, and you'll be surprised by the different results.
     
  3. This one is a tip. Remember Be NICE on the phone. Anyone in retail space (that is anyone working with customers directly), will tell you how shitty their job is. Not because the job in itself sucks (beside being pushed to the next level for sales, these days, if their job involves sales), but that they get constantly people that insults you, scream, makes scenes thinking they are the king/queen of the world or complain to you like you are the owner and YOU are being shitty/bad person and should be put in jail, while you are just doing the job, informing the customer of the company policies, even if they are shitty one. It is demoralizing and depressing. You are the massive filter to the company. You have to take it all, and you must (else you are fired) keep that smile on the face, and don't say a single potentially seen bad word (as you represent the company you work for). That is why retail jobs usually high turn over jobs (this means people come in, do a few months or years, and leaves). So when you are super nice, it feels nice to them, and they MIGHT go above and beyond for you. For example, say the company really can't do anything as you are out of warranty on a product (taking a different example from your situation), they might give you a coupon code for 30 or even 50% off (if they have such thing) on your next product if you order from the company site. Sure its not a replacement, but sure beats speeding the full amount on the same product to replace it, and now you can get something else, or a better model that you could not normally be able to afford. Anyway, just an example.

 

I will say this... if I call in about an issue like RMA and the person I talk to isn't instantly helpful and willing to do what it takes to keep a customer happy... then I believe they should be my wraith and the negative review I leave on the survey. If I am left unhappy then they are not doing their core function and should be looking for a new job.

 

As to any company that isn't willing to do what it takes to make it right when their product fails. I have ALWAYS gotten an advanced RMA when I needed one. They might put a temp hold on your card until they verify the RMA, but that is a small price to pay for the convenience. Also the OP is in a position where they can't exactly afford to be without a card as they use it for work. So maybe he should just send a nice bill to Zotac billing them for lost wages. Something else you can also do in the USA if needed. Here I can just take them to small claims court and recoup at least 5k of my losses with little to no hassle.

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2 hours ago, done12many2 said:

 

It has got to be.  How in the hell can a fan with NO power run for 10 hours after losing its source of power?

Really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really  BIG capacitors.

 

I could actually math it out but screw that.

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25 minutes ago, MageTank said:

Snip

I had a higher run a month later when the temps outside fell but I didn't screenshot it. I know that sounds sketchy and made up. But it's still impressive considering the 980ti base frequency is like 1140mhz or something like that. Anyways I blew that card up soooo

ƆԀ S₱▓Ɇ▓cs: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D???????r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO

Just keeping this here as a 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2 minutes ago, leadeater said:

Really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really  BIG capacitors.

 

I could actually math it out but screw that.

We are all looking at this the wrong way. What if OP has really good air circulation in his room? Or stores his PC in a wind tunnel? Plenty of perfectly plausible reasons that could cause this phenomenon. 

2 minutes ago, BuckGup said:

I had a higher run a month later when the temps outside fell but I didn't screenshot it. I know that sounds sketchy and made up. But it's still impressive considering the 980ti base frequency is like 1140mhz or something like that. Anyways I blew that card up soooo

I don't consider it impossible, especially given Pascal's overclocking limitation with voltage scaling, but it's certainly not common, lol. Most people wouldn't be able to push a 980 Ti that hard, let alone for average gaming sessions of the average user. I mean, I totally remember Kepler cards that when volt modded, were handing it to 980's at their launch, so it's certainly possible, just extremely difficult to pull off and maintain. Pascal is basically plug and play.

My (incomplete) memory overclocking guide: 

 

Does memory speed impact gaming performance? Click here to find out!

On 1/2/2017 at 9:32 PM, MageTank said:

Sometimes, we all need a little inspiration.

 

 

 

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1 minute ago, MageTank said:

We are all looking at this the wrong way. What if OP has really good air circulation in his room? Or stores his PC in a wind tunnel? Plenty of perfectly plausible reasons that could cause this phenomenon. 

I don't consider it impossible, especially given Pascal's overclocking limitation with voltage scaling, but it's certainly not common, lol. Most people wouldn't be able to push a 980 Ti that hard, let alone for average gaming sessions of the average user. I mean, I totally remember Kepler cards that when volt modded, were handing it to 980's at their launch, so it's certainly possible, just extremely difficult to pull off and maintain. Pascal is basically plug and play.

Yeah I agree that's why I sorta hate Pascal. BIOS modding and overclocking was the fun part

ƆԀ S₱▓Ɇ▓cs: i7 6ʇɥפᴉƎ00K (4.4ghz), Asus DeLuxe X99A II, GT҉X҉1҉0҉8҉0 Zotac Amp ExTrꍟꎭe),Si6F4Gb D???????r PlatinUm, EVGA G2 Sǝʌǝᘉ5ᙣᙍᖇᓎᙎᗅᖶt, Phanteks Enthoo Primo, 3TB WD Black, 500gb 850 Evo, H100iGeeTeeX, Windows 10, K70 R̸̢̡̭͍͕̱̭̟̩̀̀̃́̃͒̈́̈́͑̑́̆͘͜ͅG̶̦̬͊́B̸͈̝̖͗̈́, G502, HyperX Cloud 2s, Asus MX34. פN∩SW∀S 960 EVO

Just keeping this here as a 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̌̅̒̾̈́̆͌̌̾̎̽̐̅̏́̈̔͛̀̋̃͊̒̓͗͒̑͒̃͂̌̄̇̑̇͛̆̾͛̒̇̍̒̓̀̈́̄̐͂̍͊͗̎̔͌͛̂̏̉̊̎͗͊͒̂̈̽̊́̔̊̃͑̈́̑̌̋̓̅̔́́͒̄̈́̈̂͐̈̅̈̓͌̓͊́̆͌̉͐̊̉͛̓̏̓̅̈́͂̉̒̇̉̆̀̍̄̇͆͛̏̉̑̃̓͂́͋̃̆̒͋̓͊̄́̓̕̕̕̚͘͘͘̚̕̚͘̕̕͜͜͝͝͝͠͝͝͝͝͠ͅS̷̢̨̧̢̡̨̢̨̢̨̧̧̨̧͚̱̪͇̱̮̪̮̦̝͖̜͙̘̪̘̟̱͇͎̻̪͚̩͍̠̹̮͚̦̝̤͖̙͔͚̙̺̩̥̻͈̺̦͕͈̹̳̖͓̜͚̜̭͉͇͖̟͔͕̹̯̬͍̱̫̮͓̙͇̗̙̼͚̪͇̦̗̜̼̠͈̩̠͉͉̘̱̯̪̟͕̘͖̝͇̼͕̳̻̜͖̜͇̣̠̹̬̗̝͓̖͚̺̫͛̉̅̐̕͘͜͜͜͜ͅͅͅ.̶̨̢̢̨̢̨̢̛̻͙̜̼̮̝̙̣̘̗̪̜̬̳̫̙̮̣̹̥̲̥͇͈̮̟͉̰̮̪̲̗̳̰̫̙͍̦̘̠̗̥̮̹̤̼̼̩͕͉͕͇͙̯̫̩̦̟̦̹͈͔̱̝͈̤͓̻̟̮̱͖̟̹̝͉̰͊̓̏̇͂̅̀̌͑̿͆̿̿͗̽̌̈́̉̂̀̒̊̿͆̃̄͑͆̃̇͒̀͐̍̅̃̍̈́̃̕͘͜͜͝͠͠z̴̢̢̡̧̢̢̧̢̨̡̨̛̛̛̛̛̛̛̛̲͚̠̜̮̠̜̞̤̺͈̘͍̻̫͖̣̥̗̙̳͓͙̫̫͖͍͇̬̲̳̭̘̮̤̬̖̼͎̬̯̼̮͔̭̠͎͓̼̖̟͈͓̦̩̦̳̙̮̗̮̩͙͓̮̰̜͎̺̞̝̪͎̯̜͈͇̪̙͎̩͖̭̟͎̲̩͔͓͈͌́̿͐̍̓͗͑̒̈́̎͂̋͂̀͂̑͂͊͆̍͛̄̃͌͗̌́̈̊́́̅͗̉͛͌͋̂̋̇̅̔̇͊͑͆̐̇͊͋̄̈́͆̍̋̏͑̓̈́̏̀͒̂̔̄̅̇̌̀̈́̿̽̋͐̾̆͆͆̈̌̿̈́̎͌̊̓̒͐̾̇̈́̍͛̅͌̽́̏͆̉́̉̓̅́͂͛̄̆͌̈́̇͐̒̿̾͌͊͗̀͑̃̊̓̈̈́̊͒̒̏̿́͑̄̑͋̀̽̀̔̀̎̄͑̌̔́̉̐͛̓̐̅́̒̎̈͆̀̍̾̀͂̄̈́̈́̈́̑̏̈́̐̽̐́̏̂̐̔̓̉̈́͂̕̚̕͘͘̚͘̚̕̚̚̚͘̕̕̕͜͜͝͠͠͝͝͝͝͠͝͝͝͠͝͝͝͝͝͝ͅͅͅī̸̧̧̧̡̨̨̢̨̛̛̘͓̼̰̰̮̗̰͚̙̥̣͍̦̺͈̣̻͇̱͔̰͈͓͖͈̻̲̫̪̲͈̜̲̬̖̻̰̦̰͙̤̘̝̦̟͈̭̱̮̠͍̖̲͉̫͔͖͔͈̻̖̝͎̖͕͔̣͈̤̗̱̀̅̃̈́͌̿̏͋̊̇̂̀̀̒̉̄̈́͋͌̽́̈́̓̑̈̀̍͗͜͜͠͠ͅp̴̢̢̧̨̡̡̨̢̨̢̢̢̨̡̛̛͕̩͕̟̫̝͈̖̟̣̲̖̭̙͇̟̗͖͎̹͇̘̰̗̝̹̤̺͉͎̙̝̟͙͚̦͚͖̜̫̰͖̼̤̥̤̹̖͉͚̺̥̮̮̫͖͍̼̰̭̤̲͔̩̯̣͖̻͇̞̳̬͉̣̖̥̣͓̤͔̪̙͎̰̬͚̣̭̞̬͎̼͉͓̮͙͕̗̦̞̥̮̘̻͎̭̼͚͎͈͇̥̗͖̫̮̤̦͙̭͎̝͖̣̰̱̩͎̩͎̘͇̟̠̱̬͈̗͍̦̘̱̰̤̱̘̫̫̮̥͕͉̥̜̯͖̖͍̮̼̲͓̤̮͈̤͓̭̝̟̲̲̳̟̠͉̙̻͕͙̞͔̖͈̱̞͓͔̬̮͎̙̭͎̩̟̖͚̆͐̅͆̿͐̄̓̀̇̂̊̃̂̄̊̀͐̍̌̅͌̆͊̆̓́̄́̃̆͗͊́̓̀͑͐̐̇͐̍́̓̈́̓̑̈̈́̽͂́̑͒͐͋̊͊̇̇̆̑̃̈́̎͛̎̓͊͛̐̾́̀͌̐̈́͛̃̂̈̿̽̇̋̍͒̍͗̈͘̚̚͘̚͘͘͜͜͜͜͜͜͠͠͝͝ͅͅͅ☻♥■∞{╚mYÄÜXτ╕○\╚Θº£¥ΘBM@Q05♠{{↨↨▬§¶‼↕◄►☼1♦  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I'm confident that the biggest problem with warrnties are the customers not knowing/telling what their right are. Simply call them and say "This" happend to my card, and i know it has warranty.

 

Really isn't that hard, althought 99% of people find it "horrible" to do and/or say such things.

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So, the problem is your fans keep spinning? Surely you can just use the card as is until the market settles itself, or you can afford something else. I can see where Zotac is coming from, as others have pointed out. If they usually handle warranty through the vendor, that's just how you're going to have to do it. It's not that they're doing a bad job; it's that you're not following the system they have set up.

 

Hopefully it works out, but since there is a shortage of supply, you might very well have to wait. Nothing anyone can really do about that.

 

5 hours ago, PanteaDropper said:

if your card is under warranty, keep contacting them. keep track of all the information your sending, how long it take for them to reply. ect ect. because if this situation has a direct or indirect impact on ur work, then a case could be made in that situation. so keep a paper trail.

the mining crazy has nothing to do with you and you should not be trying to understand why they arent giving you 100% cooperation.

keep contacting zotec and keep escalating the case if u can. we have warranties for a reason and i know in canada... that shit isn't taken lightly or as a joke.

What? That makes no sense. If they don't have stock of any cards, then how are they going to fulfill his request? If they're unable to give him anything, he would simply have to wait until they can.

3 hours ago, valdyrgramr said:

Ya, but the 980ti is around a 1070 in performance, so you got an upgrade over a sidegrade.

That's usually what happens when a company can't give you the top tier card you bought; they give you the current top tier card.

28 minutes ago, AngryBeaver said:

I will say this... if I call in about an issue like RMA and the person I talk to isn't instantly helpful and willing to do what it takes to keep a customer happy... then I believe they should be my wraith and the negative review I leave on the survey. If I am left unhappy then they are not doing their core function and should be looking for a new job.

 

As to any company that isn't willing to do what it takes to make it right when their product fails. I have ALWAYS gotten an advanced RMA when I needed one. They might put a temp hold on your card until they verify the RMA, but that is a small price to pay for the convenience. Also the OP is in a position where they can't exactly afford to be without a card as they use it for work. So maybe he should just send a nice bill to Zotac billing them for lost wages. Something else you can also do in the USA if needed. Here I can just take them to small claims court and recoup at least 5k of my losses with little to no hassle.

It doesn't really work that way. You can't just bill a company for lost wages. Not only that, Zotac could very easily take the stance that the product he purchased was for gaming, not professional work, and thus his warranty is void.

 

Comparing the US to the EU makes absolutely no sense. In the US everyone sues for everything.

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10 hours ago, done12many2 said:

 

It has got to be.  How in the hell can a fan with NO power run for 10 hours after losing its source of power?

It's not an exaggeration. I left it at 11PM on Wednesday until about 9AM on Thursday, unplugged from the wall and when I woke up the fan was still spinning.

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9 hours ago, MageTank said:

@DrBonesMcCoy Have you tried unplugging the GPU from the board? While it's already virtually impossible for the fans to be spinning without the PSU being plugged in

I have. Booted the system, turned it back off, plugged in the GPU and the same problem happened. I would test it on another PC but I don't exactly have a spare computer with an 8 pin PCI-E plug laying about.

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1 hour ago, DrBonesMcCoy said:

It's not an exaggeration. I left it at 11PM on Wednesday until about 9AM on Thursday, unplugged from the wall and when I woke up the fan was still spinning.

That's just not possible. I am going to need video to believe that. There is no capacitor on that PCB large enough to keep that fan powered for 10 hours straight when the power supply is unplugged. If this is something that occurs as often as you say it does, take a video of it and send it off to Nvidia. It's their reference PCB, so if this is truly happening, they would need to be the ones to see it.

 

While I do not believe your claims in the slightest, I do wish you the best of luck in getting a new GPU. I am certain if you contact Amazon, and inform them of the situation, they will find a way to resolve this in a manner that both parties are happy with. 

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2 minutes ago, MageTank said:

That's just not possible. I am going to need video to believe that. There is no capacitor on that PCB large enough to keep that fan powered for 10 hours straight when the power supply is unplugged. If this is something that occurs as often as you say it does, take a video of it and send it off to Nvidia. It's their reference PCB, so if this is truly happening, they would need to be the ones to see it.

 

While I do not believe your claims in the slightest, I do wish you the best of luck in getting a new GPU. I am certain if you contact Amazon, and inform them of the situation, they will find a way to resolve this in a manner that both parties are happy with. 

I did try amazon, but as they have no information of when/if the GPU will be back in stock, I can only get a refund which is really not ideal. So I will have to ring zotac monday

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18 hours ago, AngryBeaver said:

If the card has a warranty then it WOULD be Zotac who needs to replace it. That is how a warranty works. That being said EVGA is definitely the best for RMA's. That being said most of these companies offer "Advanced" Rma's. This normally consists of them shipping you a card and you shipping that one back at the same time or they ship you one and you ship yours to them once you have the card.

 

This means you won't be without a card for an extended amount of time, but also means in the event your card was damaged by you... then you might get charged for the new card. 

 

*Edit* If I was you I would lean harder on Zotac, They have a legal obligation to replace the card if under warranty. So just keep contacting them until they finally uphold their end of the warranty.

In the EU you get your warranty via the seller usually, some companies will allow you to go through them directly like ASRock(at least their server part) but I know for sure that ASUS won't(funny because ASRock is owned by them) 

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1 minute ago, Bananasplit_00 said:

In the EU you get your warranty via the seller usually, some companies will allow you to go through them directly like ASRock(at least their server part) but I know for sure that ASUS won't(funny because ASRock is owned by them) 

Well Amazon have no founders editions left as I said before, so the only option from them is a full refund. Gonna have to call ZOTAC monday

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GPU: 1070 Founders Edition @Stock settings

RAM: 16GB DDR4 CL14 TEAM GROUP DARK PRO 8PACK Hand picked Samsung B-Dies @ 3200mhz

PSU: Corsair RM 850X

CASE: Enthoo Pro M Special Edition

STORAGE: 1X 128GB SSD, 1X120GB SSD, 1 X 500GB NVME PCIE SSD and 1X 2TB HDD

 

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5 minutes ago, DrBonesMcCoy said:

Well Amazon have no founders editions left as I said before, so the only option from them is a full refund. Gonna have to call ZOTAC monday

There is a slim chance you can get the warranty the guy I quoted was talking about, but that would require them to have a warehouse in Europe that handles warranty claims which I don't think they do, but they might. Good luck though, it's not like i don't want you to get a new GPU 

I spent $2500 on building my PC and all i do with it is play no games atm & watch anime at 1080p(finally) watch YT and write essays...  nothing, it just sits there collecting dust...

Builds:

The Toaster Project! Northern Bee!

 

The original LAN PC build log! (Old, dead and replaced by The Toaster Project & 5.0)

Spoiler

"Here is some advice that might have gotten lost somewhere along the way in your life. 

 

#1. Treat others as you would like to be treated.

#2. It's best to keep your mouth shut; and appear to be stupid, rather than open it and remove all doubt.

#3. There is nothing "wrong" with being wrong. Learning from a mistake can be more valuable than not making one in the first place.

 

Follow these simple rules in life, and I promise you, things magically get easier. " - MageTank 31-10-2016

 

 

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