Phanteks Evolv Shift, what Phanteks doesn't tell u

[OnSocialJack]

Hi,

If anyone can help I would be really grateful!

I recently put a computer together with the Phanteks Evolv Shift, the PCIe riser cable given is creating massive instability even on windows the computer is unusable. I talked to Phanteks to get this issue fixed they let me know to change the PCIe Gen in the motherboard to Gen2 however in my Asus Rog Strix B350-I motherboard I can't change it.

So now I am stuck with a £1500 computer that is like a paperweight due to the case.
If anyone knows a solution I already ask Asus to include in the bios the Gen of the PCIe.
I already talk to Phantkes but they basically playing stupid sent me the same cable expecting it would help they know of the issues they just don't advertise it.

My config:

Case: Phanteks Evolv Shift
Motherboard: Asus Rog Strix B350-I
CPU: Ryzen 7 1800x
Memory: G.Skill RGB 3600mhz
Cooler: Corsair h80i v2
PSU: Corsair SF600
Hard Drive: M.2 Samsung 960 Evo 250gb
GPU: PowerColor RX580

[Jurrunio]

17 minutes ago, OnSocialJack said:

If anyone knows a solution I already ask Asus to include in the bios the Gen of the PCIe

lol like that would work, at all.

The option for that should be in the PCIe options menu. I'm sure Asus boards have it since my H81 Plus mobo also has that. However, I dont think that is a working solution.

 

Try install the card directly on the motherboard's PCIe slot, to make sure the riser is the problem child.

[OnSocialJack]

On 16/02/2018 at 10:53 AM, Jurrunio said:

lol like that would work, at all.

The option for that should be in the PCIe options menu. I'm sure Asus boards have it since my H81 Plus mobo also has that. However, I dont think that is a working solution.

 

Try install the card directly on the motherboard's PCIe slot, to make sure the riser is the problem child.

2

long shot I know - but really the only solution at this point. 

Yes it works perfectly fine without the PCIe riser, and no there is no option in the bios, and no it is not the PCIe riser. If anyone knows an option I am still looking?

[DeathPheonix]

I did a build in this case as well, but the PCIe riser cable gave me no problem at all.

[OnSocialJack]

Bought a PCIe Riser from Thermaltake that one worked perfectly fine. I don't know if I just got unlucky with the one they sent me but it seems a lot of others had the same issue. Might be the quality of the PCIe riser they give. 

[amnesia]

On 2/26/2018 at 10:47 AM, OnSocialJack said:

Bought a PCIe Riser from Thermaltake that one worked perfectly fine. I don't know if I just got unlucky with the one they sent me but it seems a lot of others had the same issue. Might be the quality of the PCIe riser they give. 

Can you let me know which riser you specifically got because the one installed in the bracket is wider for the screws. I'd be able to screw in one not both.