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Cancelled Floatplane, but still have access?

sensi277
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I signed up for Floatplane Club on the 15th of October, and cancelled it before it renewed the following month. Strangely, I can still access the Floatplane subforum and watch the videos, as well as participate in the Floatplane Pilot areas of the Discord server. I'll try the resync fix and then update my post if that fixes it.

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2 minutes ago, colonel_mortis said:

You should lose access tomorrow if you cancelled it before the payment on the 15th was taken - you get a 6 day grace period to work around PayPal issues.

Makes sense, thanks for clearing that up.

2 minutes ago, Joelsome said:

Are you going to complain about that?

I wanted to make sure the team was aware of it if it was a bug.

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Why'd you cancel? Just curious.

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14 hours ago, dizmo said:

Why'd you cancel? Just curious.

My plan all along was to sign up for a month and then cancel. I just don't want to pay $3/mo for the same content a week early (though having it for a month was nice).

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On 11/20/2017 at 1:26 PM, sensi277 said:

Makes sense, thanks for clearing that up.

I wanted to make sure the team was aware of it if it was a bug.

I have the same thing, but strange that mine was suppose to expire on the 14th as well. Still got it for some reason...

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3 hours ago, Bubblewhale said:

I have the same thing, but strange that mine was suppose to expire on the 14th as well. Still got it for some reason...

Thanks for reporting. I'm looking into this issue now.

HTTP/2 203

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6 minutes ago, colonel_mortis said:

Thanks for reporting. I'm looking into this issue now.

No problem, just wondering why I still had this even though past the grace period. PayPal/Bank Account hasn't shown any deduction or so. 

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27 minutes ago, Bubblewhale said:

No problem, just wondering why I still had this even though past the grace period. PayPal/Bank Account hasn't shown any deduction or so. 

Should now be resolved. For some reason the forum wasn't removing groups correctly.

HTTP/2 203

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  • 2 weeks later...
Posted

My card was stolen a few months ago (end of October). After cancelling my card, I still have access to Floatplane months later. This is obviously a major issue for you guys. How do I change the payment details, so I can continue supporting.

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9 minutes ago, Benb96 said:

My card was stolen a few months ago (end of October). After cancelling my card, I still have access to Floatplane months later. This is obviously a major issue for you guys. How do I change the payment details, so I can continue supporting.

You were successfully charged at the end of October, and your access to Floatplane ended today (an hour ago at time of posting), 1 month and 6 days (the 6 days is to work around a PayPal issue) after your last transaction, as would have been expected.

HTTP/2 203

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1 minute ago, colonel_mortis said:

You were successfully charged at the end of October, and your access to Floatplane ended today (an hour ago at time of posting), 1 month and 6 days (the 6 days is to work around a PayPal issue) after your last transaction, as would have been expected.

Okay, that's good to know nothing is broken. How do I change the billing info? Or do I just resubscribe. Thanks for the quick response

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Just now, Benb96 said:

Okay, that's good to know nothing is broken. How do I change the billing info? Or do I just resubscribe. Thanks for the quick response

You can just resubscribe from the store.

HTTP/2 203

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